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Reviews, get directions and information for John Muir Medical Center-Concord Campus

John Muir Medical Center-Concord Campus
"John Muir Health, Concord Medical Center is a 245-licensed bed hospital that serves Contra Costa and southern Solano counties. The medical center has long been recognized as a preeminent center for cancer care and cardiac care, including open heart surgery and interventional cardiology. Other areas of specialty include general surgery, orthopedic, and neurology programs. John Muir Health, Concord Medical Center is accredited by The Joint Commission TJC, a national surveyor of quality patient care.For ongoing updates and information about COVID-19, including how to access care, please visit the John Muir Health website."
Address: 380 Civic Dr Ste 100, Pleasant Hill 94523
Phone: (925) 682-7871
State: CA
City: Pleasant Hill
Street Number: 380 Civic Dr Ste 100
Zip Code: 94523
categories: hospital



related searches: John Muir Health, Concord Medical Center, John Muir Health locations, John Muir Walnut Creek, John Muir Concord phone number, John Muir Concord fax number, John Muir hospital Walnut Creek phone number, John Muir MyChart, John Muir Concord Urgent Care
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Reviews
The front desk at the urology department is incompetent and overall everything is SLOW - you won't even see a doctor, but rather some nurse who can't even do any diagnostics at the site. They make a LOT of errors with imaging referrals why do I even need to do imaging at another place? Useless. They're good only when it's time to charge for visits. Urology issues require quick triaging, diagnostics and action but with these guys you might just say good bye to your kidney.
Called the emergency roon and the lady who picked up was so extremely rude and seems like sje literally has no heart. Sje almost seemed like she was annoyed i was calling to check on a sibling.
I had the best care at this hospital. The nurses and CMA'S were the best. Every one was kind and made me feel comfortable.
I walked right into the door, was directed to admissions immediately, and then a triage nurse. Then I sat in the waiting room for maybe 10 minutes, and I was already being called back to my room to get things started. Even though I was in a lot of pain, I started joking with my nurse to help get my mind off the pain and started joking right back. She helped make the whole ordeal much more tolerable. She even took her time to look for an IV vein because I have small, squiggly ones, especially when dehydrated. She got it in one shot. She is awesome and pretty pregnant. But great job. Oh, my ER Dr. was really good and thorough also. They had me taken care of and discharged within 4 hours. Fast.
Spent 7 hours waiting to get into a room and in-between tests I got to observe the non-stop overwhelming work our medical staff go through. In an environment that possess a health hazard to them and their families when they go home, not to mention staff and patients are in what is supposed to be a sterile or at least clean medical facility and it's filthy I got to come home but our medical staff spends most of their time working under chaos and filth. I totally gained a new perspective and respect for ER staff and appreciated all they do day in day out. I can only hope it gets better for them all. Will I return not if I can avoid it.
Worst service and treatment while we have a loved one!! Rules and regulations are understandable but there is a lot of miss communication with “the want to be security” it’s been multiple incidents while we have family there to the point the security girl didn’t allow my family member to use the restroom! This hospital is ran with getho want to be professional but they are judging one for other peoples actions! Customer service needs to get an eye on the security. Have proper regulations and be fare not races!!
The below are whiners. Absolutely phenomenal service. They brought my high blood pressure down from stage 2 hypertension to a normal level. The staff are extremely caring and professional. Be kind to them and they will be kind back. If you rate this hospital weighing with one start because you had to wait to get service which is based off severity you need to re-evaluate life!
They are doing business with peoples life. They lied to me about my wife and sent her to a wrong place, she is no more with us
Went to urgent care for my fiancé but soon as we stepped into urgent care the lady at the receptionist was just rude, there’s no TV on its 4:40pm so I look forward waiting patiently. The Receptionist to the left of where I was standing straight stopped helping the person in front and just looked and kept mugging me, so I mugged back laughed at her unprofessionalism and sat down. For 1 I myself will not come here 2nd the Dr was so nonchalant with my fiancé dude rolled his eyes at her and talked about his issues like if everyone is the same and told her to do everything she already told him she’s done and kept talking about how it’s easy to correct the sciatic nerve by stretching its works For him. Don’t know why these workers feel comfortable treating people in need like that but what goes up must come down, the disrespect here is crazy. Definitely need to be audited for things you guys do . If you don’t like your job get a new one don’t act “ hard “ behind a reception desk and the Dr shouldn’t be rolling his eyes while someone is describing their pain that’s leading them to the ER for the only relief. Can’t even walk without a cortisone shot and you treat them as if it’s a scratch. This place is just like San Joaquin General ER
I'm a medical professional myself, so it disappoints me that I even have to post a negative review for a hospital that I have appreciated working with for so many years. I visited the ER in August 2021 for what I believed was kidney stones. I discussed with the ER doctor that the best option was to perform a CT scan to determine the quantity and size of the stones I was dealing with. We agreed that that would be our first step, and that we would wait till we get those results back before we proceeded with any other testing. Will the results came back that I had three kidney stones. Luckily they were all very small. It was nothing more we could really do so I was discharged with some pain medication and another medicine to help flush them out. About 3 weeks later I received the bill from John Muir where they had charged me almost $3,000 in diagnostic tests that were not needed. Today is October 2022. I have been disputing this with customer service, the business office, with complex customer care, and anyone that would listen to me. I have written letters, I have written emails, and the entire time I have been very clear that I am willing to pay the portion of the bill for the charges that I had agreed to on the date of service. Nobody has taken the side of the patient in the situation. I've asked to speak to my doctor dozens of times. They've never been able to allow me to speak to him. The hospital's position is that anytime you go to the ER, you sign a waiver that allows them to perform any tests that they feel are necessary to determine your diagnosis. So because of that, the ER being the cash money making machine that it is, ran a number of tests that were completely worthless just for the mirror fact of squeezing more money out of my insurance company. Frankly, I think it's a crime and it goes against everything that I believe and stand for in the health care industry. A word of caution to patience as they go to the ER . . . . . Read and understand everything that you are signing. Make sure that you have very specific conversations with your doctor about what they are doing. Make sure that you are very clear about things that you approve and about things that you do not approve. Make sure things that happen in those discussions are written clearly into the patient chart. And lastly, if there's any way to avoid it, avoid the ER. Go to urgent care. Try a third party outpatient clinic. Go anywhere but the ER. The ER is a powerful revenue generating arm of the hospital. Once you walk into those doors, they own you as a patient and they can do almost anything they want to you under the disguise of good patient care. Luckily for me, I have good insurance. I feel bad for people who come in with subpar insurance and get screwed and then financially squeezed by the emergency room. It's pretty disgusting. But it's our health care system. Even me, I will think twice the next time before I ever step foot into the ER.
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