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Just Sports at Santan Village

  1. Gilbert
  2. Gilbert Shopping Mall

Reviews, get directions and information for Just Sports at Santan Village

Just Sports at Santan Village
"Arizona's premier destination for licensed team merchandise since 1987. With locations in key shopping centers in the Valley, Tucson, and Yuma there is a Just Sports near you, or shop online for 24/7 access to your favorite team's gear."
Address: 2174 E Williams Field Rd, Gilbert (Arizona) 85295
Phone: (480) 899-4442
State: AZ
City: Gilbert
Street Number: 2174 E Williams Field Rd
Zip Code: 85295
categories: local business


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 11:00 - 18:00

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Reviews
Unfair and deceptive practices on their return policy. Bought a Michigan T shirt for my grandfather day before Xmas. Went to exchange for a different size, they were out of that product. So I tried to get a credit towards a bigger purchase I was making. But their receipt, which reads like a contract and I received POST purchase, of course.... says no returns for 'event' items. Nothing ever disclosed my item was an 'event' item. Every sports venue is an "event". I would never had purchased the product if I had known. Spoke to their regional manager, Mark, he was polite but unwavering on taking the return. Just Sports just lost a customer who spends about $800 a year in his stores the past decade. And Thanks for charging me $37 premium price for an "event" item that was in such demand, you didn't have any in stock for an exchange. In the end, once the receipt is printed, you've bought on non disclosed terms that the vendor is now in control.
Selection was ok. Customer service was non-existent. Girl had ZERO personality. Too busy updating her Instagram. We're so doomed...
pretty horrible selection unless you’re a diamondbacks, dodgers, or Cubs fan… maybe instead of having 8 full racks dedicated to only 4 baseball teams include a little more variety into your inventory. Couldn’t find a single mets item in the entire store lol
Bought nice tshirts to have the check out girl literally wad them into balls and stuff them in a bag. I watched her jam them together into balls and stuff them into the smallest bag available. Who wants to buy a Christmas present and then have them wad it into a ball? I asked to retold them and she looked at me like I was crazy. They are completely creased and wrinkled, whereas before they were folded and fine. Weirdest store experience - do not recommend this store.
My mother and I went there looking for an Aaron Rodgers Jersey for her. When we walked into the place the young lady at the register didn't acknowledge us. She didn't even look our way. We started looking around and she still said nothing. She didnt even offer assistance. Finally I said hi can we get some help please and then she decided to help us. At that point I was ready to go because it's obvious you dont want our business. They had the merchandise but just not the right size so we left. When we were walking back past the place there was a sign on the door that said went on a 15 minute break at 6:50 and the store closed at 7. Poor customers service very poor.
Bought a Suns shirt that said Dad #1 on the back but they didn't have a Large so I asked if I could return the medium if it didn't fit my husband. The guy said "of course we have a 45 day return policy." Of course it was too small so I went to return it a week later and was told it's considered a Father's Day item so cannot be returned. He did not care that I was told it is returnable and wouldn't exchange it. It's a very general shirt and was not labeled or warned that it's a "special event" item.
I drove to the santan mall to make a purchase which is about 30 minutes away from my home. I knew exactly which hats i wanted and when i went to pay the total was 60 some dollars but the charge was 161 that showed up on my card. The cashier immediately noticed and asked her manager what was up and if she should just refund the difference since it charged me extra. Instead he did a post void which is all fine and dandy but my bank doesn't instantly recognize that. So it sees that i spent 161 and that I'm receiving a credit for 161 but it thinks i only have 40 to spend. So now i suddenly don't have enough money to make the purchase. I think it would have been more appropriate to refund me the difference instead of doing a post void and making re purchase the item. I bought it on my credit card again and was charge the correct amount but my main spending card still isnt going to work for other purchases now until the store and my bank posts that credit which is wildly inconvenient.
With a store full of people, including children, 2 days before Christmas they had horrifically inappropriate music playing on the speakers! They had songs dropping f-bombs, all other swear words, the n word every other word, talking about sex….I was horrified for all the families with little kids in there as well as other adults who don’t want to hear that kind of trash.
2nd bad experience is a row! I will always give a store another chance because I am a manager of a retail store but this location at least are run by employees who clearly don't care about customer service! 3 weeks ago I called ahead to make sure they were open and the kid said yes until 4pm and I went and arrived at 3pm and there were closed? And just now and came and they were closed again and its 3:21pm and as I was leaving an associate came and said sorry I am moving inventoy to Dullards? Can you wait 15 minutes in the 105 degree heat with my boy? As I waited I saw 3 potential customers try to go in the store. Wow! Lost sales! Not sure who is running the show here but when did moving inventory come over customers who pay your bills? Very disappointed in this experience and shocked.
Date of visit: 5/15/2021 around 2-3pm HORRIBLE Customer Service!! Omg. The 1 Employee sat behind the register and was on her phone the entire 15-20min visit and she did NOT say a WORD to ASSIST us!!!!! We had interest in some items, but her unwelcoming state was HORRIBLE! We left and she still didn’t say a WORD! We would’ve bought some items...her lack of CUSTOMER SERVICE said it all.
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