Reviews
My 2 mini Australian shepherd loves here. We are from state college but we drive there to get raw food once a month. Reasonable price and nice atmosphere. And they always have discount. A great store for pet parents who choose raw diet.
Got a harness for my puppy and it fell apart. I do not recommend shopping there. It was very poorly made and they would not exchange it I only got 1week ago they said it was chewed. How when it on dogs back? Will never return!
Great store and staff, excellent selection of foods, treats, toys, raw food which is hard to find My favorite pet store to shop at!
The only place I will buy my cat's food. I never have to wait more than a couple days if he has to special order it. Michael, his mom, and staff have done an amazing job making it feel warm and cozy while supplying quality food, treats, and other animal products at uninflated prices. To top it off they even have an amazing loyalty program! I will recommend their products and services to all!
Good selection of treats that my dogs love duck heads, pig snouts, chicken hearts,etc. They also have very cute dog treats that look like cookies and donuts. The store is clean and tidy. I’ve gone here several times and don’t have a single negative review.
Ordered macaw hand feeding formula off Amazon jak's sent the from product took 2 weeks and going thru Amazon to get my money back. Many calls to the store no call backs no manager many messages on my Amazon slow response asked us for pictures we provided and then ghosted got Amazon involved in a a-z claim this company didn't even respond to Amazon messages.. finally Amazon refunded my 32$ after 2 weeks of asking this vendor to make their mistake right. Consumer beware!!! To answer, your just wrong... I couldn't get you to answer me I sent pictures of the wrong product and ON my options you said it was not returnable. I called you 3 times and left 3 messages, I tried to reach you many times and got ghosted after YOU sent the wrong product I only wanted a label to return and could get NO answer. I did go thru A-Z and it took 14 days and many emails and run around then when i said I would call my credit card for false charges that I got bombarded with many emails of a refund GET IT RIGHT you dropped the ball!! Again DO NOT place orders when they send the wrong product and will not make it right!! I have made sure everyone knows to check who the supplier is and NOT TO ORDER FROM JUST FAKES!!! To answer your false statement many calls emails and no response from you. I did go thru Amazon a-z and you wouldn't answer Amazon. I just wanted the correct product I paid for. YOU wouldn't even answer Amazon to make it right!! I tried for 2 weeks even calling your store front!! I have all paperwork emails and answers from Amazon to back this up... so buyer beware what you order!!! They are not a company to buy from! You need to check your facts I never could get a return label. Never could get an answer so my statement is correct ....you are a bad owner of a company that would post false accusations for someone that has all the back up of my statement... ill say it again buyer beware!!! Watch who you order from make sure it's not just jaks!! An no worries I will never place an order with your company again!
Ordered formula to feed baby macaws through Amazon. Was sent formula for small birds. Attempted to initiate a return. Seller asked for pictures of product and packaging to facilitate an exchange. I sent photos as requested then seller ghosted me. Went through Amazon who insisted that we give Just Jak's 3 opportunities to make this right. It took 10 days of going back and forth between Jak's and Amazon until I got fed up and threatened to contact my bank about fraudulent charges. That afternoon there were 7 emails between Jak's and Amazon indicating they were refunding my money. After this experience I've looked at reviews of Jak's on Google and Amazon and they appear to ghost their clients when they screw up the order. Won't be doing any further business with them.
Super great products and helpful customer service. Thank you! Kudos to the staff member for addressing three adolescents intentionally knocking items over in the store, attempting to break items, and cause harm to some of the delicate items, supplements, and food in the store. The staff members asked the adolescents to kindly leave the store. They did but returned with their parents and the parents threatened the staff member and said "Just wait, that's what Yelp is for!" Before they can provide a negative review of a situation which clearly made other customers in the store uncomfortable, the staff member controlling the store did an amazing job of handling unruly young individuals who needed additional supervision. It was impressive to watch the staff member handle and control the situation with poise and conviction.
Fantastic place. Excellent customer service. Quality products. POur dog suddenly stopped wanting to eat her regular food and we came here based on a reccomendation from a friend. They don’t carry just any dog food, only high quality products. The owner was extremely knowledgeable about the products and was more than happy to talk to us and make sure we got the right product for our dogs needs. The entire staff was friendly and we really enjoyed our visit to the store! I highly reccomend stopping by.
Very rude and not helpful. The older lady that works there seems confused about anything that you regularly buy there. Not happy w the service. Run out of the dog food they referred me to put it on. Ordered bag of dog food last week, called to see if it was in, on hold then told they would call me back when they looked? 4 hours passed , so I called back and was told that they would have to check?? Done w the games at this place!!!! You lost a good customer over your incompintent staff!!!!!!
