Kaiser 3rd Floor Niles East Pharmacy - Fremont

I came here around 9am and spent 20 minutes for finding parking. I received my medication within 10 minutes. There was no line at that point. Wish Niles pharmacy has own parking for pickup medicines only.

I’ve been going into the Niles pharmacy once a month for many years now. There are a lot of new faces in there and they definitely haven’t been trained well. There is one big gal that works in there that doesn’t have you check your medication, I’ve told 1 counter person and 1 pharmacist in there already but it doesn’t seem to help. Also have to wait because the medications aren’t ready, at least 30 minutes. When you go up and check, they don’t have an answer or they just lie to you.

Having to wait in line for 30 minutes to pickup medication is insane. The process is also confusing as you need to "check in" prior to picking up. Putting up some signage that's easily understood would assist in folks understanding the process and move things along more efficiently.

This the main pharmacy for Kaiser Fremont. The service can be very slow. The staff is friendly. Be prepared to wait.

They take forever to give the prescriptions. Waited 1 hour to pickup a pill of 30 tablets Doctors appointment was just 15 minutes. Can really improve on quick customer service

Mask required but the pharmacy clerk helped this guy without a mask?!! I asked why she didn’t tell him to wear mask and she didn’t give me a clear answer almost feel like she pretends she didn’t hear me. This is not right very unprofessional, this is a hospital don’t put the sign “ mask required” if you will let people without their mask in and provide them service.

Soooo this morning 6/13/2022 I go to the Niles pharmacy to pick up antibiotics for a tooth extraction. 'Gabby' was exceptionally RUDE when she couldn't understand why her system wasn't populating my prescription. Being in severe mouth pain, I TRIED explaining what may have happened, and she tells me, with a raised tone, that I am unable to get my prescription. She ORIGINALLY told me I couldn't get a refill because antibiotics don't have 1. However, she must have felt embarrassed when I clearly pointed out on the bottle, there's a refill. THEN she tries telling me I must've transferred the prescription to a non-Kaiser pharmacy. I tell her I didn't... for which she say, "Are you sure you didn't?" I clearly know where I pick up my medications. After her tartness, she finally says she's going to talk to her pharmacist. The pharmacist somehow sees whatever Gabby couldn't find and approves processing my order. While waiting, I hear Gabby being nicer-toned and polite to others. After I get my prescription, I ask her to explain why she was basically denying my prescription. She starts some bogus explanation. Totally unacceptable if she would have listened earlier, she would've gotten the answer. But instead, she chose to be a rude individual for no reason. Fortunately, I wasn't able to tell her how I feel about her disregard or ability to process. I was in too much. Simply disgusting way of treating any patients but when someone is in pain, it's even more disgusting.

First horrible experience with Kaiser here....placed a rushed prescription, arrived as advised to be told will need another 15 to get it ready...30 mins later still not there....Lady's at this pharmacy are probably one of the most daring and impolite agents, always ready to fight....

Faster than the regular pharmacy that has a person waiting for longer than an hour at times.. I must've been in and out in 10 minutes ordering a refill.... Avoid the main pharmacy and go to the 3rd floor, but careful they do close early..

One of the worst pharmacy system and customer service. Pharmacists are unorganized and lack of training , got confused of simple matters. The manager also not helping, only gave excuses no solutions. Dose changes were difficult to be refilled.