Reviews
What a lovely experience! Reminds me why we need to buy local from real people! We needed new rugs for our home but still weren’t ready to spend thousands on hand loomed rugs. We happened to stop into Kaoud in Orange and met with Jim and Liz who spent time showing us their stock, helping us with our design decisions and ultimately letting us take our time to decide. When we finally made up our minds, we needed to rush an order so that the rugs would be in place for our upcoming event. Liz and Jim went out of their way to make it happen, arranged for a timely delivery, and ensured that we were 100% satisfied in every way. Prices were reasonable as well! We look forward to returning again when we purchase other rugs in our house and have already encouraged our family to purchase from Jim. Thank you!
Great experience with Liz at Kaoud Rugs of Orange. I found a beautiful 100% wool rug, but wasn't sure it would look right in my home. Liz suggested I take the rug home with me that day for free and make a decision after seeing it in the space. If I didn't love it, Kaoud Rugs would pick it up from my home the following day. SO convenient! This made all the difference for me! Liz knows that these rugs are investments and she wants the customer to love what they pick - I'm sure the whole Kaoud family feels the same way. Thank you so much for great customer service and a beautiful rug! I will most definitely be back for more! - Alexandra
Liz is extremely personable, professional and knowledgeable. She is conscientious, providing updates often. The workroom did immaculate work. The crew delivering the rug was very efficient. This was a wonderful experience. I highly recommend Kaoud!
Kaoud not only has great rugs, it's people are knowledgeable experts and so helpful! While I'm thrilled with the new 10 x 13 rug I purchased, it is the little "extras" that make the difference in service. Liz showed me many good options, and I felt that I had seen a strong array of choices. Once they put it down in the room, it was clear it was perfect. Her workers were fabulous - polite and accommodating. Best of all, she and Jim researched a problem I had with another rug and were able to find a weaver to fix it!
We recently had Kaoud Rugs and Carpet clean our 5 oriental rugs. Liz helped tremendously by giving us information on the services provided by the store and patiently answering all my questions and concerns. Their efficient crew picked-up and dropped-off the rugs on time and even spread them out in their proper places around the house. The rugs were cleaned very well and exceeded my expectations. On Liz's recommendation, we also bought pads to put under the rug - they were cut to match the size of our rugs and work perfectly. I would highly recommend using Kaoud Rugs for Rug Cleaning to everybody.
Who would have thought buying rugs could be such a great experience. We wanted a rug for our dining room and living room.The challenge was our living room required a custom cut rug to fit our room exactly the way we wanted it. Jim Kaoud got personally involved and worked with us to make it happen. We received the rugs about a month ago delivered and installed them ....no charge by the way and we just love them. We highly recommend Kaoud and this will be our go to place in the future. Liz was also incredible to to work with. Ellen and Seth Miller
Should have written a review a couple of months ago, but we live out of state and time got away. Back a few months ago, my wife and I took my daughter and son-in-law, along with their two youngsters to Kaoud’s in Orange to pick out 4 rugs for their new home in New Haven. We honestly had the utmost BEST experience ever! And, especially since we had never been in before! The store is vast! Not only are there many handmade originals, but definitely well over 100 affordable machine made rugs in all sizes and prices. Liz, the gal who was in the front, was so personable and helpful. She greeted us with a smile and was eager to help us and listened to our needs. She worked with us in terms of our budget, style in mind and sizes of rugs my daughter’s family needed. We brought paint chip samples and a couple of cushion covers to help with the process of which Liz mentioned was quite helpful. We visited my daughter and her family over the weekend and we saw the progress they had made with their new home and, boy, did the rugs really stand out!! Perfection!! Thank you Kaoud and staff, and also to Liz! We referred you, Liz, to my brother in Oxford and also my sister in Seymour! Thank you again!
beautiful rugs, very high quality, very reasonable prices especially with regards to competitors, excellent customer service
We recently updated the flooring in our home and couldn't be happier with our decision to use Kaoud Rugs in Orange. The entire staff was very helpful and knowledgeable. Their patience was much appreciated as they walked us through the whole process. We were very impressed with the coordination with the vendor from sale to delivery and the communication throughout was great. My husband and I would highly recommend Kaoud Rugs and we will for sure be returning customers!
The customer service at. Kaoud Rugs in Orange is exceptional! Both Jim and Liz provide honest and helpful service which is greatly appreciated. We’ve purchased rugs and runners from them for years and they continue to stand by their products and are very loyal to their customers. We recommend them without hesitation!
