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Reviews, get directions and information for Kay Jewelers

Kay Jewelers

Description

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Joliet today.



"Since 1916, KAY Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our local KAY Jewelers Store and online. Our jewelry consultants are empowered with the knowledge to assist each guest both online and in person. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more."
Address: 3340 Mall Loop Dr., Joliet 60431
Phone: +18154392285
State: IL
City: Joliet
Street Number: 3340 Mall Loop Dr.
Zip Code: 60431
categories: gift shop, jewelry & watches store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 11:00 - 18:00


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Reviews
I came in with my younger sister today. Looking for “ Our Lady of Guadalupe 15 Charm 14K Two-Tone Gold” that I saw online. This was my first time stopping at KAY Jewelry. Once I came in, I immediately got help from Charmayne Frazier. She was so nice and helpful. I told her what I was looking for and showed her the charm I was looking for. She advise me that it was online exclusive and had to be done online because they didn’t have it in the store. I told her I wanted to make sure what size it was and she got her ruler and gave me an idea of how big it will be. I decided I wanted it and she said she will order it for me which I loved because I didn’t have to do anything besides pay. I definitely loved talking to Charmayne, she has a wonderful personality and she even had my sister and I giggling. She is the definition of customer service. I hope she gets the recognition for this, she deserves it. I will definitely come back.
Went to Kay jewelers today to pick out a wedding ring with my fiancé. Monique was so professional and patient with me, my husband to be, and my younger kids who came along. I highly recommend them!
Omar and Monique were wonderful and helped so much for an engagement ring. I went to one other place and they did not even acknowledge me, but here at Kay Omar and Monique took care of me like family! Thank you Kay!!
Just got my ring back from being repaired and asked if I can have a ring guard. They put it on without a care. They scratched it from the inside AND outside, tried to give it back without acknowledging the scratches and wanted to charge me for it. They removed the guard and scratched it up even more. They told me I can send it back to have it repaired, but the whole point was to have it for Christmas.Went to the jeweler across from Kay and they gave me a temporary one, that didn’t ruin my ring.
I brought my daughter's necklace in because it had a knot in it that I couldn't get out. They got it out in seconds with no problem! They even told me that in the future, I could use something sharp like push pins/tacks to get the knot out at home. I appreciate that advice!
we sent out a necklace and in a few months is started turning browngold does not tarnish so only thing I can assume is they switched it out when it went to be fixed. Kay's was my go to for over 20 years and after this I will be buying my wife's jewelry elsewhere
Omar was such a great help to me today, he was very patient and did an awesome job with cleaning my jewelry. :
Monique was very helpful and knowledgeable! I got my wedding ring resized and she inspected and cleaned my engagement ring. Quick and easy!
I have been working with Kays at the joliet mall for 20 years they have always been exceptional!!! The customer experience I've always had it extraordinary Renee has been my sales representative since day 1 and she knows exactly what I want so when my guy goes to get me a surprise Renee has me covered. Thank you Octavia im sure I spelled it wrong but if Renee is not there he is my right hand man thank you for being there for all my many jewelry needs there are a alot lol
Omar did a great job helping my son and I find the perfect cross for him.
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