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Kay Jewelers Outlet

  1. Merrimack
  2. Merrimack Jewelry Store

Reviews, get directions and information for Kay Jewelers Outlet

Kay Jewelers Outlet

Description

Kay Jewelers Outlet is part of the Kay Jewelers family, #1 specialty jewelry brand in the United States. We know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are Kay Jewelers’ specialty. The Leo Diamond, Neil Lane Bridal diamond engagement rings, and Tolkowsky diamond rings top the list as our exclusive designers and top sellers. Come visit your Kay Jewelers Outlet in Merrimack today.



"KAY Jewelers Outlet is part of the KAY Jewelers family, #1 specialty jewelry brand in the United States. We know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are KAY Jewelers’ specialty. The Leo Diamond, Neil Lane Bridal diamond engagement rings, and Tolkowsky diamond rings top the list as our exclusive designers and top sellers. Come visit your KAY Jewelers Outlet today."
Address: 80 Premium Outlet Blvd, Space #0349, Merrimack, New Hampshire 03054
Phone: +16034247131
State: NH
City: Merrimack
Street Number: 80 Premium Outlet Blvd, Space #0349
Zip Code: 03054
categories: gift shop, jewelry & watches store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 12:00 - 17:00


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Reviews
For anyone who may read this, all I can say is DO NOT shop with Kay Jewelers! We have consistently had terrible experiences with them, at different locations since December. I have gotten no where with store managers, customer service, etc. They say one thing and then question you when they don’t hold up their end; when you try to hold them accountable to their word. They give your jewelry back to you in worse or the wrong condition than when your jewelry was sent out. We sent my rings out three times over a period of almost two months. They were only supposed to be gone for two weeks to be resized. They “accidentally” or CARELESSLY soldered them together after resizing them incorrectly twice. Apparently they don’t know how to size the rings they sell. Finally after receiving them back, I saw that the metal has been scratched by a file, and I’m afraid to send it out again to be fixed. Because we have the warranty they recommend with purchase, that we pay for monthly, we get unlimited resizing/etc, so they will not reimburse us for any of the mishaps they created, as we continue to pay monthly for their mistakes to be covered. We then tried to return a ring that we no longer wanted to keep separate from the ones that were mishandled in perfect condition/brand new. Returns are 30 days, but it was not clarified that if it was purchased in store, if that is from date of purchase or from the date of being received. It was sent out to be resized the day of purchase, for two weeks. We were under the impression that it was 30 days from the ring being in our possession. I tried to return it 35 days from the purchase date/16 days after having it in my possession. I asked for a return or credit, as I’ve had it with me for less with three weeks. They would NOT do ANYTHING, wouldn’t even listen! I’m a patient person, but I will tell everyone, friends, family, strangers, to never shop with them. They have lost customers for life.
Lindsay is awesome!! She was so very helpful… for someone who couldn’t make up their mind!! She was fabulous!! Go see her!! Ask for Lindsey!!
Great customer service. Lindsey was amazing and made the process enjoyable!!! Will definitely be back to see her again.
Got here at 9.45 waiting for it to open at 10am. It's now 10.22 still not open. Went in store near to stay warm. Told them waiting for you to open. They said " good luck.. they open when they want "
Brenda was very precessional and extremely helpful assisting my purchase of a petal necklace. Thanks Brenda!!!
Lindsey was amazing. Helped me find the perfect wedding set.
Went on Black Friday and the sales woman Sam is hands down the BEST saleswoman I’ve ever encountered. She is absolutely amazing at her job and was so kind and understanding. I told her want I wanted and she delivered again and again. She deserves a raise.
I bought some earrings and a necklace for Christmas. I was not offered a protection plan but somehow paid for two of them at $24.99 each. When I called and spoke with Sam, she said that is not true and I would have to drive back to Merrimack to get the a refund. It is clear that a protection plan quota was needed by a salesman, and I was scammed. What was supposed to be a nice gift for the wife turned out to be a really poor experience.
Samantha is INCREDIBLY helpful!! She cares about people having a positive experience, and finding the best deal! Couldn't dream of a better person to work with for finding my wedding bands
My husband and I needed to purchase a new bridal set for me. Kelly and Sam were wonderful! They were patient, and worked hard to find a set we both loved within our budget. They paid attention to detail and were able to help us find the perfect new set! Great experience all around! Go see them! You won't be disappointed.
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