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Reviews, get directions and information for Kennys Lock

Kennys Lock
Address: 1147 Hancock St, Quincy 02169
Phone: (617) 770-4045
State: MA
City: Quincy
Street Number: 1147 Hancock St
Zip Code: 02169
categories: home improvement


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Reviews
They just saved me so much hassle and just helped me immensely! I am so very very grateful to the staff for helping me get my safe open! Thanks so much! You guys rock!
Kenny's has been our locksmith at work and always did a fine job. So when we needed a deadbolt installed at home, I called Kenny's. The technician was extremely personable and the work was done quickly and properly. The cost was also very reasonable. Highly recommend!
i had an amazing experience from the minute I placed the call for service, to the time of final installation. Extremely professional, knowledgable, I am the homeowner of a historic home with lots of quirks courteous and friendly. They were very accommodating to my schedule and not once complained to change a date. They are on my permanent contact list should I need there services in the future. I highly recommend them!!!
If I could give 0 stars I would. Worst experience ever. I had an appointment scheduled to put new commercial locks on my storefront business. I took the initiative to personally go into Kenny’s Lock the day before the appointment to go over my opinions and show them pictures of the door and to get a quote. They advise me I should get a lock that was $250+ because it wouldn’t break and cheaper locks would break over time. They quoted me $400+ With labor and material. The day of the appointment the locksmith asked me to send him pics of the door to get an idea of what was going on before he got there since he was 30-45 minutes out. He texted me he was 15 minutes away but actually took 30-40 minutes to get there. Once he gets there he takes about 10-15 minutes to talk to me about the door and grab what he needed from his work van. He sent 2 hours trying to put the lock on. There was no holes in the door prior to him touching it. He drilled several holes and after two hours he advise me I shouldn’t be putting that lock on the door if I wasn’t going to buzz people in. So he convinced me to put a $79 lock and told me it would be a better option. I believe this was because he was having difficulties putting the original lock on and wanted an easier option and he didn’t want to spend more time trying to figure it out. So he spends another hour or so putting the cheaper lock and latch on. He ends up putting it on crooked and blamed it on the door. I was not satisfied with the look or the workmanship of the lock and the latch. He couldn’t even put the right nails in. So once he was done he called his boss to get a total and they advise me it would me $480+. At this point I advise him I wasn’t going to pay that. Unfortunately I shouldn’t be charged for 3+ hours of labor for something the locksmith should of realize he couldn’t do from the start. Once he called his his, his boss disrespected me by telling me he didn’t have all day to hear a story. I told him I was going to go to the store and he advise me he didn’t want to speak to me in person and that he don’t want me in his business because he was going to a meeting. He was rude and disrespectful and I couldn’t believe I was being spoken to like that. I told him I wouldn’t pay for anything until I spoke to someone in person. He started yelling on the phone and telling his employee to take the locks off and hung up. A minute later he calls the employee and told him to leave the locks on and just leave. The employee was shocked that his boss was talking to me like that and calling back and hanging up. I would NEVER recommend them. As a business owner I have never been disrespected in my life like this. The employees that work in the store were apologetic about what happen since they met me in person and didn’t know why their boss escalated that way. The boss never personally called me to apologize or rectify the situation. I shouldn’t be treated like that and I won’t allow anyone to disrespect me. I originally chose them because they had high reviews but me being a business that a couple of doors down from them, I would never recommend them again. I had witnesses that heard him yelling and screaming and belittling me over the phone. They will never get my business again
Kenny's Locksmith have very professional young men working for them. They will always try to work with you. Their prices are reasonable. In addition, you can see that the technicians who go out are proud and speak highly of their boss. Polite, patient, and very hard workers. :
Greg was very helpful dealing with a mailbox key that had been broken laterally instead off a clean snap. He gave me a couple of estimates depending on scenario and walked me through the process. He was accessible after hours via email which I didn't expect.
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