KFC - Kentucky Fried Chicken

Do not. I repeat, do not attempt to order food after 8pm. By this time their inventory will have been depleated. Side note: this location consistently has inventory issues.. The employees that work this shift don't have the competence to run it. My famous bowl order came with all breadcrumbs. .Drive through was at least a 20 minute wait. Before I got to the window. And another 5 mins at the window. God awful.

I asked for a famous bowl and got a gravy bowl won’t be going back!

I the chicken is always good. I'm not really a fan of their biscuits, but the rest of the sides taste fresh.Food: 5/5

The order taker was quite rude. The line was extremely long for a random Monday. The food was cold and almost not thawed. It was a very poor experience. There is ample parking though and the restaurant looks great. That's why it deserves 2 stars but otherwise I had a poor experience. KFC is usually great but I am not sure what happened here.

Order not ready despite ready on app. Told would take another half hour! No apology, no refund. Don’t order on the app! Don’t go to this KFC! They are the worst!

I have been to this KFC about 3 times in the past 3 months. Every time I go, you can't order certain things. I like dark meatthighs and drumsticks, but you can't order that. It's not like they don't have it, because they will allow me to have a mixture of white and dark meat. If it was near closing when I did this, I could understand. Normally, it's between 5-7pm. Any other KFC I've been to, never has this problem. Other places tell you when they don't have certain pieces and let you know it will be a wait for that. Not this KFC. Horrible service!!!

Worst place to get food from. Everyone walks around mumbling, staring at you like you’re not supposed to be there, walking around looking at customers at the counter then walking away. They make you wait 10 minutes for something as simple as a drink. When you place your order they stare at you like you speak another language. If you order from the app you’ll be waiting there an 45 minutes before your drinks are even handed to you. When they are handed to you they’re incorrect. When you finally get your food it’s made wrong. Fire the whole crew.

Ordered food from them with a online order drove 16 min to pick it up waited in the huge line and got told everything I ordered was out of stock when on the site it said everything was in stock, and got told my money will be refunded in a couple of days I never was so disappointed before at any food chain. Would love a gift card for the inconvenience please contact me.

I ordered a good sized order on door dash and after a hour and some change they cancelled my order, I will not recommend this location to anyone. If a store cannot fulfill a order then they should let the consumer know right when they order instead of waiting a hour and some change for their food.

I left a review for the main street store, here is my follow up with this store. I drove here because the Springfield store was closed and locked with staff inside 2hours before the store closed. Imagine getting to West Springfield and being told they aren't serving tenders or sandwiches for the rest of the night. Its like the prices if everything has gone up, and my money is still the same, yet wasting my gas driving around for some KFC will be over.