Kingston General Hospital

I'm beyond grateful to the staff and to Dr. Nanji for performing surgery on my wife recently. They provided excellent care, a warm welcome, and had her feeling better quickly. The surgery was needed for a serious health problem and we were relieved to have such prompt service. There was nothing that could have been done better to make our experience easier. I couldn't be more pleased and I'm thrilled to have such excellent and professional people in our time of need.

We had an exceptional experience at the labour and delivery department of Kingston General Hospital, and it wouldn't have been the same without the amazing team that took care of us. Dr. Gibson and Nurses Leila and Abbey were outstanding in their roles. Dr. Gibson's expertise and reassuring presence helped us feel confident throughout the entire process. Nurses Leila and Abbey's compassion and attentiveness made us feel cared for and supported. Together, they formed a remarkable team that made our journey into parenthood a truly positive and memorable one. We are deeply grateful for their contributions and the exceptional care they provided.

I would like to convey my sincere thank to all the doctors team, nurses, and staff of Labour and Delivery, and Postpartum Departments. They work very professional and efficient. One after other, all kind of situations teams were ready for action to save new life and existing life. My family and I were impressed with their efforts and work. Their service was admirable. Hope it stays like that for everyone in need for years and years. May God bless them for their service to humankind!!!! Keep it up doctors, nurses, staff, and whole KGH. Be the best place to serve humanity

The pediatric unit is amazing. They are warm and welcoming and made my scared little girl feel safe and at ease with their kindness and compassion. Also thank you to volunteers who check in to make sure everyone has their needs met, supply activities and books etc. Staff, volunteers, donors and whoever else who comes together to make a childs stay in the hospital as comfortable as possible, thank you

I don’t like to leave a bad review of people who spend their lives helping others, but I feel it’s important to show the poor policies they have in place. I waited 9 hours with a kidney stone and was repeatedly vomiting in the bathroom from the severe pain. I told the staff at least 6 times that I was in extreme pain and needed help and kept asking if there was anything they could do. Triage exists for a reason, I shouldn’t be less of a priority than a drunk guy who sprained his ankle and got there AFTER me and was let in before me. He was still walking perfectly fine and I saw him leave not long after. Really disappointing experience.

I came to KGH last Monday as I was having horrible stomach problems. The man that was on triage was really nice, as well as registration. I waited an hour and a nurse came and got my blood, she was very caring, and knew how to make someone laugh in a low spirit. But my biggest issue with this hospital, was the waiting. I waited nearly 8 hours to see a doctor being in terrible stomach pain, and people with sprained fingers were going in before me. I left as I was in so much pain, and I was just ready to pass out.

Being a wheelchair user the parking is terrible and not compliant and the route to entrance can be hazardous for some. My wife had to assist and elderly women which security walked past without helping her. I spend lots of time here as I am disabled and also bring my elderly mom. It's OK if your being dropped off but being a disabled driver there is never a place to park as person with disabilities parking is full of no placard drivers. Talked with security and they allowed me parking in a no parking zone but told me to hurry. This I cannot control as you cannot hurry medical appointments

Unfortunately my Spouse has endured 5 different Stomach operations and/or reparations. Generally we have always been treated with respect and dignity becoming of a model Emergency Response Department. Only once at Hotel Dieu a sister Hospital Unit did we ever feel it necessary to File a Complaint. It was handled swiftly and fairly to both sides. On a subsequent Emergency visit the same Dr. attended upon my Spouse and he was exceptional in manner, deportment and made a very good treatment Plan. We are not always perfect in our Day to day lives and how you learn from mistakes separates out the true Professionals. The latest visit was by Ambulance and the protocol followed right from the Para-Medics in the Ambulance to the Doctors and Nurses in the ER. After examining the Blood levels she was admitted to a Dietary Ward. Again they were sensitive to our concern that food was not being ingested and vomiting and reaching needed to be examined with several bags of IV for re-hydration of fluids. The Dr. reviewing her condition has involved both of us in trying to stop weight Loss of 30 lbs over 4 months and 10 in the last Week. As a post Retirement job in addition to Umpiring I work at Papa John's Pizza. It was my pleasure to bring 3 Pizzas and a Large Cream Soda for the Drs Nurses and Orderlies on Connel Floor 3. It was a small token of our appreciation of their effort to finally get to the root of her gastric issues and daily pain.

I’m not sure why I second guessed posting this but I did I always hear the negative about this place yet my experience was much different. Yesterday my son cut himself bad enough on his hand that a friend/ medical progressional recommended I take him to emerge to have it stitched. I was secretly hoping I wouldn’t have to but knew after she assessed him that is was necessary. We arrived at KGH around 8ish pm. You could tell immediately we were in for a long night. The waiting room was so overflowing with patients, they didn’t enough chairs to accommodate . The triage staff and reception staff were amazing. They were completely professional and kind regardless of the overwhelming situation. During the hours and hours we waited for our turn to be seen, not one peep or anger came from the patients waiting in the waiting room. No one got angry people were being kind to one another and to the hospital staff. When it was our turn to be taken to the next area to wait again to be seen the hospital staff were just as incredible. They were kind and compassionate, it was very clear they were all over worked understaffed yet they remained incredible and kind. We were placed in the hallway in emerge but we had a comfy bed against a wall. When we were seen to have Jaxon’s wound taken care of the Doctor that was taking care of him was lovely. Despite how scared and upset he was she remained calm and sympathetic to his worries. She took great care of him and then she thanked me at the end for not yelling or getting upset with them for the wait. That upset me. I was thinking to myself there are all of these very very very sick people here. The hospital staff was clearly outnumbered and this incredible woman is thanking me for not getting angry because I had to wait for her to tend to Jaxon. Here they are saving lives, taking care of the most vulnerable people, likely going hours without breaks and the woman who just treated my son is thanking me. I’m guessing she and the rest of the hospital staff have had some pretty nasty experiences. I was grateful for the entire team last night. They are the ones that need to be thanked every day for what they do. I just can’t believe how wonderful the staff at KGH were last night despite the situation. I am truly thankful for them all!

As a patient and worker for KHSC I have seen nothing but professionalism, kindness and staff working together as a team to provide the upmost patient care. I trust and respect our hospital staff and the care it provides for our communities.