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Kirkland's

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Kirkland's
"Your Novi Kirkland’s is your premier home decor retailer! Located at 43488 West Oaks Dr., stop in and check out our wide selection of unique home furnishings. From furniture to wall décor to decorative accessories, Kirkland’s has a look you’ll love to call your own. Whether you’re looking for home décor, gifts or home decorating ideas, Kirkland’s has it all! We are your one stop shop for decorating, entertaining or gift giving and believe strongly that great style can be attained at a great price!"
Address: 43488 West Oaks Drive, Novi 48377
Phone: (248) 347-0132
State: MI
City: Novi
Street Number: 43488 West Oaks Drive
Zip Code: 48377
categories: home decor



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Reviews
If I could give a zero I would. I ordered something online in error…realized immediately…contacted customer service. Because I used PayPal I could only get a gift receipt if returned to store or associate could call customer service to get a PayPal refund. Immediately customer care person at store said I should have shipped it back and that they could not even return it at the store. I told her what customer service rep had told me and she said it could take 1/2 hour to get a hold of someone with an attitude. Took less than a minute and she continued to be annoyed. Will NOT be a returning customer!
Stopped by this location for the first time. No one greeted us or ever asked if they could help. I don't think they even noticed we were there. They were busy putting out fall decor. Someone did ask my husband to move out of the way so they could get to the stockroom. Cute stuff, but that doesn't make up for rude staff.
It's definitely organized store. Would like more items to choose from.
Walked into this store and instead of a warm welcome we were harassed by a older woman at the front telling us to hurry up and shop we have “5 minutes”. I just wanted to show my boyfriend the store quickly and leave, I was aware of the time and respected that I had 10 minutes until store closing. Won’t go back and shop now. Customer service was non existent.
Went to the store last night at 7:03 apparently they close at 7:00 but the doors were open and I walked in before I took another step the cashier Diane was screaming “We are closed we are closed” I asked her if I could just exchange 2 candles really quick since I already knew the scent I wanted but all she did was scream at me “We are closed “ I have never had such bad customer service. If they were closed they should have locked the doors. I also work in customer service and would never treat a customer that way. She could have just said nicely I’m sorry but we close at 7:00 please come back. Personally I would have let the customer make the exchange! She was beyond rude. I know her name from a previous visit. I will never go back to that location and maybe the clerk should take some classes in customer service!
Only home decorations store I went to that had qaulity things for a reasonable price.
Love the store aroma of candles & sachets pack located throughout the store. Good customer cashier service. Great choices for home deco. I could use more customer coupons!
Have been happy with previous purchases & stopped by to pick up an on-line order: 2 framed canvas pictures, a bathroom shelf & metal arch for wall. Shelf & arch were perfect, just as expected. The canvas pictures were not. Colors in smaller pic was strange shades & print was off center & looked a lot different than on-line. Larger canvas was not centered as well. Very disappointed that when we attempted to return them we were told they were 'final sale' items & therefore non-refundable. Supposedly, this was posted on-line. If so, I didn't see it.
We had wonderful experience at Kirklands Novi location , one of the associate Darlyne went above and beyond to make sure I get what I was looking for! She called other buildings to find other unit. She made sure I get the same deal. She made my shopping experience very pleasant! On Wednesday at noon
Loved the table lamps I got and end tables!
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