Kitty Hawk Realty

My experience with Kitty Hawk has been nothing short of exceptional. Specifically working directly with mostly Mario and at times Mark, these guys, in my opinion, went above and beyond when it comes to serving as a property manager. I've had a few rental properties over the years in different parts of the country and I can honestly say that finding a good one is NOT a given. These guys are one of the good ones. They found me a tenant within 30 days due to their marketing expertise and from then on my experience with them was handled with a high level of professionalism and class. I would not recommend any other property management team over these guys. If I could give 6 Stars I would not hesitate to do so.

I see some very good and some very bad reviews. I have been working with Marc for sometime with a few different properties. Marc is pretty good at addressing issues from tenants and is a competent problem solver. I can not speak to the rest of their crew as I haven't met or consulted with them on any issues. If you get Marc your problems will definitely be taken care of and fast.

Super rude and unprofessional. TERRY IS THE WORST. I called on a Friday evening and spoke with Terry about a property for rent a block from my house. I asked him twice if someone could meet me at the unit so I wouldn't have to drive 30mins to Chula Vista to pick up the keys from their office. He told me it wasn't possible so I let him know I'd be there first thing the next morning Saturday to pick up the keys. They open at 9am and when I arrive at 9:20am, Terry very rudely tells me the keys are with a repair man at the unit and I'm welcome to go meet the repair there. When I asked him why this wasn't communicated to me the evening prior when I requested such arrangement he said "it's first come first serve." I'm not sure how a scheduled repair man counts as first come first serve with checking out the keys which surely he would have known about the evening before when he instructed me to come pick them up as closely to 9am as possible. Their receptionist is also super rude and he told me they were going "run my credit" if I wanted to see the unit. Not submit and application but view the unit. This place is a joke of a business and their office are in a terrifying old converted apartment complex with a sign outside that says "call the police for elevator issues"

This is the single worst business I have dealt with in my life. They are rude and unprofessional. If dealing with someone with a bad attitude is not bad enough. They create problems instead of solving them. For example, I needed a place without stairs. The man's answer is, "I don't know" When his answer should be yes or no or I will find out and call you back. I have a Home Team for my personal properties and I didn't want pets. My rep had a prospect with a family Dog. He immediately called me and asked if one of these solutions would work...a pet rent fee or if the dog was only allow downstairs or kept at a size and breed limit. A compromise was made and everyones is happy. This guy reply,"I don't want your sinking dog" They have a earned 1.5 stars on yelp and with my experience it was too generous. Do not rent or let these people repusent you or your hard earned real estate investment. It

Horrible service and very unprofessional. I was shown a Hillcrest condo that I really liked. It required me to call the agent, Terry K, several times to make an appointment. He kept having me call back on different days. After finally seeing the place, I really liked it and wanted to go through with it. To apply, he told me it was required for me and my partner to make an appointment to both physically come down to their chula vista office open 9:30am to 4pm on weekdays to fill out the application form. He said it would take at least an hour, but count on 2 hours. It was almost as if he was trying to dissuade me. Also, what year is this? Email or fax is not an option? Anyway, I was still willing to go through with it because I really wanted the condo, but Terry K never responded to my email or phone message after the showing. Instead, he posted the condo on craigslist later that day - already a total of 5 or 6 listings for this place and not all the same price. The posting didn't even have interior pictures - which didnt make sense because it looked really great. The condo was empty and ready to be moved in and I was ready to move in. I was more than qualified for the condo and met all the requirements, but I guess he is not interested in renting it out or doesnt want to rent to gays. He mentioned he was retired, but maybe he should fully retire.

One word: Unprofessional, we called in to schedule a showing with 2 days in advance, and the day we showed up they told us that the property was rented, they ask us when we call and then told us that the day we call was rented, so why didn’t they mention that from the beginning and why schedule more people when you already have a potential tenant. They obviously don’t know how to do business, made us loose half a day of work for nothing. If they don’t know how to manage something so simple like a showing imagine how they manage their properties.

Mario from Kittyhawk Realty is doing a great job managing my property for about a year now. He has been a very reliable manager. He has been able to answer any of my questions and provided support when requested very quickly. I appreciate the great customer service.

Happy with the service provided by Mario. My wife and I are excited about the house; it is a shame about the "boss" as he called himself over the phone. Jerry would not accommodate to our circumstance and "required" me to drive 3 1/2 hours to "see me" for the credit check. Claiming "it's the law" Extremely rude and missreperesents the home owners and employees. Off handcheeky remarks is unprofessional.

We rented a 2 bed 2 ba condo for 17 mos. Well maintained, all repairs handled promptly. Always a pleasant, professional interaction with the staff. We will rent again From Kitty Hawk Realty! Thank you Terry & Marc -"3020 Alta View Dr" :