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Kmart

  1. West Chester
  2. Paoli Department Store
  3. Chester Department Store

Reviews, get directions and information for Kmart

Kmart

Description

Your local Kmart is the place to get everything you need in one stop. Update your home decor, catch up on the hottest fashions in clothing and shoes or pick up the latest in electronics.



"Kmart West Chester is the place to go when you're looking to save big on anything from appliances for the home to clothes for the kiddos. Kmart will help you stock up on everyday essentials, tools and appliances that make life simpler."
Address: 985 Paoli Pike, West Chester 19380
Phone: (610) 431-3770
State: PA
City: West Chester
Street Number: 985 Paoli Pike
Zip Code: 19380
categories: big box retailer, department store


Opening Hours

Monday: 09:00 - 22:00
Tuesday: 09:00 - 22:00
Wednesday: 09:00 - 22:00
Thursday: 09:00 - 22:00
Friday: 08:00 - 22:00
Saturday: 08:00 - 22:00
Sunday: 08:00 - 22:00

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Reviews
HOPEFULLY YOU READ MY POST BEFORE WASTING YOUR TIME LIKE I DID ON 11/14/19.K MART OF WEST CHESTER IS NOT!! OPEN UNTIL 10PM ANYMORE LIKE THERE WEBSITE SAYS.THEY CHANGED THEIR HOURS TO 9AM TO 9PM MONDAY THROUGH SATURDAY.SUNDAY IS FROM 9AM TO 8PM.
I wanted to give 3 stars at first but in terms of what experience you really need, 4 is appropriate for Kmart. Prices are generally good, the selection is pretty broad, and parking is never a problem. The ongoing problem here is the checkout lines. Usually there are either not enough lines open or the ones opened are terribly slow combination of the cashier and customer, but mostly the cashier. When I have had to return something the process was usually fine.
Huge store, good selection. I hear complaints about prices, and yeah for toiletries, cleaning, and personal care stuff, they are higher. But their sales on clothing, towels, and bed linens can't be beat for the quality you get. The Basic Editions mens casual wear holds up way better than what you'd get at target or the other mart, even the dress pants in that line are heavy, well made and comfortable. Same with their Canon sheets and quick dry towels, very well made and hold up to heavy use. I try to shop wherever I can find a surviving Kmart store, and even though this location is pretty far for me, I'd go out of my way to come back.
Every single time I go to this store I leave fuming. The customer service seriously needs to be changed. I am still amazed at how this Kmart is still open. It has seriously gone downhill from what it used to be. I was just there today and in line for 20 minutes even though I was 3rd in line. There was a long line forming and the cashier didn't even call anyone up, and when she did no one came. She cursed in front of us and complained about her coworkers in front of us. Where is the respect? Where is the management at this place? It is really sad to see as a former cashier. I wish I could give less than one star.
Lots if stock in the store and well laid out. Problem when done - 4 pm and only one checkout person who was visibly and vocally unhappy. No wonder - 10 people in that one line. Where was the manager who should have pulled more people to checkout? Many unhappy people.
Don't even wonder why they are closing. Prices/quality good, however management is clueless. Standing there watching 30 people in line. Either open another line yourself or at least clean up as you stand there doing nothing. The music they play is enough to make you jump out of your skin. It's not in the hood, I'm not from the hood...couldn't even stay longer to shop because the rap bs music was nerve wracking. Clean the place up. Hire more people.
It's no different than other KMarts, except the cashiers are slower than I'm used to at other stores. As soon as you walk in, take note of the checkout lines. If they are all 3 or 4 deep you will be waiting 10 minutes or more to make your purchase.
Only go here if it's the ONLY place you can stop. It will take at least 20 minutes to check out, even if you're buying just a pack of gum. And I've seen multiple employees talk to customers like it's a hassle. And I'm pretty sure the cleaning crew quit 4 years ago and they never hired any one else. Not sure how they are still open.
Being in this place is just awkward and uncomfortable. It always looks as though it's recently been raided by an angry mob of looters. Shelves are picked over and disorganized. Employees are always acting inappropriately, with little regard for customers. I go here in dire emergencies because of its convenience it's much closer than Target. I've never once seen a manager in this place, probably because they are huddled in some dark corner of the store crying.
So depressing and after a quick price comparison, target is cheaper. There is no reason to shop here. Also at 9:30 in the morning when they have been open for 1.5 hours their trash is full? This is a small thing but it makes me feel like they just don’t take it out, the store isn’t even being cared for anymore. Wait it out, they will close.
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