Reviews
Cassie is the absolute best! Our insurance was having issues with billing codes and what not and honestly, we had been dealing with this billing issue for months and finally, Cassie, who works there in the office figured it out !!!!! She is absolutely amazing and so helpful and professional. Thank you ! :
So, when I booked an appointment for my son I thought we were going to the dentist, but apparently they also specialize in other care, such as diagnosing children’s medical conditions. My son has sensory issues and when he would not let the dentist get to the back of his mouth she felt the need to ask if he has been diagnosed with anything and let me know that “something is off”. She also had him count and then did something inside his mouth without warning him what was coming, a really fast way to get him to not trust her and increase his fear of dentists. I am not sure if this particular dentist still works here or what her name is, but we will definitely never go back. I prefer dentists to provide a calm and safe environment for my neurodivergent son, not one where they feel the need to let me know that ‘something is off’ despite being a DDS not an MD or PsyD. Rude. We now go to a different pediatric practice and he lets them do everything they need to do and has overcome his fear. Also, the open room layout with a bunch of beds seems like a really, really terrible design for kids that are scared of the dentist and can see other kids also having anxiety or undergoing procedures. Feels like a military processing room. Just a really, really terrible experience for us.
I have used this office since my oldest who is now 16 was about five years old. There have been a few bumps in the road but two in particular have made me fire this practice from my children’s care. When I got custody of my nephew he had to have a full medical work up including dental. Upon finding he needed extensive work the dentist became very rude and mean without any knowledge of the situation. I decided not to engage because my nephew had been through enough and simply asked what needed to be done to get his dental hygiene on track. The very last interaction I had with this office was another one of my sons was having an extremely painful toothache, I scheduled an appointment for the next day but unfortunately my father was sent by ambulance to the hospital with acute heart failure. I called from the emergency room to cancel because my father was dying and an Extremely Rude woman told me they could not get my son in until December when the day before they told me they had multiple appointments for the next week as well. This is a strategy used in healthcare when they get upset with a patient and no longer want to see them but cannot justify dropping them as a patient. I work in healthcare and unfortunately have seen this done many times. I do not feel bad for canceling. My father died. This office has zero empathy and only see dollar signs. They switch dentist about every month. Do not recommend.
Everyone was so wonderful! The staff was incredibly kind. My son is 16 months and usually afraid of people he doesn’t know, but the dentist played with him beforehand and was able to check his teeth without my son getting upset. Everyone’s experience may differ, but ours was great!
Dr. Bo Townsend was absolutely not a good fit for us. He lacked patience, empathy, and compassion. His lack of communication and overall poor attitude gave my child a terrible fear of dental care/offices. Something that he never had issues with before. It has taken a couple of years to get his dental anxiety under control since being a patient at KPD. Never again.
Dr, perry and his helper taneka did an amazing job my son so sensitive when being touched to do any procedure , before the appointment I was so worry about how my son going to let the doctor fix his cavity , but he did so good I was surprised how they make him calm and they were very gentle and smart I recommend this clinic I even wait long for my son appointments but it worth it , will never switch to a different place thank yoooou all.
Wow. What an amazing dental experience for my kids. They will actually look for to going back again and again! Fast and friendly and a perfect environment for kids!!
Don't be fooled by ads Don't be fooled by ads Don't be fooled by ads do not recommend Knoxville Pediatric Dentistry in Farragut. My boys had been here for three years! Following info FYI: 1Dentists here have no patience. They do not try to talk with or distracted my boy when he had cavities with scary, otherwise she recommended us to other offices. 2They just wanna money, didn't care about teeth health of your sweet hearts. An dentist said two of my big boy's teeth bolcked the new teeth growing out on a well check up, so he applied some medicine to loose these two teeth, and planned another appointment giving him spacers several months later. however as we came to the second appointment, it was another dentist and he told us the new teeth had already come out, it was too late to install spacers. so I HAVE TO PAY MORE MONEY ON ORTHODONTICS for my boy. Why I have to pay more? WHY he has to suffer the pain?
Great dentist and hygienist for your children. Everyone here is nice, patient with my children especially my daughter who's afraid for dental work being done. Always gets her to calm down and relax. Dr. Fowler is always nice respectful, does good work. Great at answering all my questions about hereditary dental problems. Has always made us feel welcome has never scolded us nor the kids for slipping on flossing or anything like that, always reassuring of great dental care. I believe my children's teeth are in great hands with this great staff. Thanks for all the hard work.
First, I want to preface this review by saying it is lengthy, unbiased and unprovoked with no affiliation to this dentist. Second, I’m not an English major so if there are typos ungodly amounts of commas, possibly misplaced…my deepest apologies . Play by play: We arrive on time and we’re took back at our appointment time. Alyson greeted us warmly and showed us back. As we are walking into the room I noticed a rather concerned look on my 6 yr old daughter’s face she’s always extremely present and aware. So I asked “You ok? She shook her head yes, then no. Right after, Alyson asked “How are you today?” She gave her patented “I’m great!” She sat down and began to assess the room. Trying to settle in, I seen she was still a little concerned. So I asked again. , “Hey, you ok?” She shook her head no again. So I asked her what was wrong. She said what I thought was cold, so I offered her my sweater. She said In a disgruntled voice “Noooo.” And tipped her chin upwards to let me know she wanted to tell me something in my ear. So I lean down and she whispered “I’m scared.” I assured her that I was right there and that everything should be alright. She wanted to watch something on my phone to kind of distract her. It did momentarily, but then she has to get in the chair. She got in the chair, laid back for a few moments then rose up suddenly and said emotionally “Daddy…I’m scared.” So immediately I pick her up and hold her tight in my arms and tell her, “Hey baby girl.. Daddy is right here!!!” She starts to cry softly on my shoulder, almost inaudibly. Alyson immediately comforts her as well with gentle words and a motherly type tone of voice. Then tells me hey I’m going to give you two just a moment to talk alone. As I know a little privacy tends to help and if she is too uncomfortable and doesn’t want to do it, we won’t push it. So she leaves for a moment while I comfort her. Her shoulders begin to relax on my chest because she is now safely in my arms. She doesn’t say too much, just sniffles and snubs quietly. I just keep reminding her that I’m here. Just before they come in she does ask if it’s going to hurt. I don’t like lying to her so my response was “I don’t think so, but daddy is not sure”. Alyson and Dr. Perry come back in and asked her if she wanted to give it a try and that if at any moment she still felt uncomfortable that we would stop and not continue. I tell them she had something to ask. She ask them if it would hurt. Dr. Perry assured her very passionately and confidently, it would not hurt at all! My daughter agreed and they got to work posthaste. What they did not know was in the background was a father that every encounter save one he had with a dentist before age 18 was very painful and traumatic I say every with accuracy and without exaggeration. I watched their every move. I watched how they communicated and operated with such chemistry. I watched my daughter lay there and not once did she flinch the tell all response to dental pain. After noticing that she had not flinched even in the slightest. A single tear roll down my cheeks as reminisced on my daunting dentistry past. I swiped it quickly, because I rarely cry and I don’t want to ruin my reputation now lol. They are finished about 10-15 minutes and he asked her if she felt any pain. She shook her head no. So he kept his promise in hers eyes and mine. She got two prizes and a balloon. While I understand the business aspect of having a sense of urgency, we never felt rushed. It was personal and professional. We gave departing pleasantries and I left with an emotional high that I did not expect! Sincerely, An Observant and Caring Father
