Konica Minolta Business Solutions - Moved to 2300 Maitland Center Parkway, Maitland

Worst customer service on the planet. To talk to a representative on average you spend 45-60 minutes on the phone. You have to wait for toner and your machine is down for 5-7 days every time it runs out of toner because they fail to send toner in time leased machine with toner included in the lease. Hidden fees. representatives are trained to lie to customers in order to sign more deals. HORRIBLE company to deal with.

Stay away from this company. The tell you one thing and their sales people are on a different page. Worst customer service ever. You can never talk to someone who knows what they're talking about. Every time toner runs out we have to wait 1 week for toner, even though we purchased the full service maintenance contract. They tell you that next time they will know before you run out, but they never do, it's a lie.

Automated call system automatically hangs up on you. Takes forever to reach a rep, unless they want something from you, in which case they will call you and annoy you everyday. They never send toner or supplies unless i specifically request it, even though its written into our contract. And it takes forever for supplies to arrive.

Konica Minolta bought out Copytronics and the customer service has really gone down. Their people are not helpful, they want to constantly charge me for stuff that should be free with the machine I am leasing, phone customer service has people who have no clue what they are talking about. I am stuck with them for another 2 years and would give anything to be done with them. They are supposed to be making my business life easier and it is anything but. Think twice before you enter into any kind of arrangement with them.

The service department is top notch and ordering supplies for my machine is easy. Joe the Service Manager is easy to work with, Brian the technician is very sharp and Ernie the technician is a rock star. I'm a satisfied customer and my business carries on.

DON'T DO IT. Contract was entered into with Copytronics who was great and gave wonderful service. Konica IS HORRIBLE. No Customer Service, AT ALL. You will be disappointed