Kristi Domke's Ashley HomeStore Advantage

***DO NOT BUY FROM ASHLEY!*****I went into Ashley completely trusting that the sales person knew what size table would fit into my apartment. He sold me a table that was way too large and on the eve of a holiday when my family was visiting. The Manager said it was ok to go over the 72 hour restocking fee and when it was time to switch it out with a smaller table, they flatly said no and that their hands were tied because they couldn't get permission to do this from headquarters like they thought they could. I also bought a picture that is still in the box that doesn't go with my room arrangement with the newly purchased bedroom set or living room set I got the same day, but they refuse to take this simple item back, as well. The customer at Ashley is clearly last. There are many other places to buy nice, inexpensive furniture. DO NOT BUY FROM ASHLEY! They are only interested in taking your money and not your return business.

Everything went very well until check out I was told that we would not be eligible for the Yeti Cooler for our purchase the store manager came out with some fine print saying we are not eligible for this very disappointed hearing this after the purchase was done. I felt we should be allowed to get this offer based on dollar amount and advertised on TV nobody said anything until after it was already bought. Other than that very happy with my purchase but not the sneeky behind the scenes of not getting the promotion you advertised. Mike

DO NOT BUY HERE. 0 stars should be an option. Inexperienced and deceitful sales team. We bought a couch in February, sat down with the sales representative Brandon. We went over specifically what we wanted out of the couch, we were budgeting over $2,000. Big purchases like that require some specific needs/wants. Brandon advised us that the couch had everything we needed. Said the couch order needed to be placed online, fine. Should have been a red flag when we noticed he didn't even understand the way the system worked. Nonetheless, trusted our sales rep that our needs were met. Because why not trust people, right? Wrong. Couch was delivered, far from what we wanted. Ashley's DOES NOT HAVE A RETURN POLICY. Instead we did a "return and replace", is their way of keeping your money policy. Got a nightstand instead. The price of the couch was removed, however the "white glove delivery fee" is still charged on our account. We've called customer service for the past 4 months with no resolution unable to get into contact with the store. My husband went into the store March 21, he spoke to Cody store manager and was told the white glove delivery fee would be removed once the couch was returned. Once again, couch was returned, and we still have the $320 white glove delivery fee on our account. We're beyond frustrated, this has been such a disappointing experience. This company uses deceptive advertising, "America's #1 Home store", more like "America's Worst Home store". Do yourself a favor, don't shop here.

This place and its employees are absolute garbage. They took advantage of my 89 year old grandfather when I took him to buy a chair. They refused to take his check so we paid for his chair with our debit cards. They gave him a broken floor model and are now saying it is out of warranty because it is a floor model. We didn't want the floor model. He paid for a brand new chair. The employees were dumb and lazy and belittling. The sales girl was bragging about using Mushrooms as her source of energy for work. They took advantage of us, they gave horrible customer service and they are frauds. We are disputing our charge with the bank and have contacted the BBB. No one in this family will ever ever use this company again. This particular store needs to go under and make their employees go find actual real work where the customer comes first. They are not done with us yet. Shame on all of you. My poor elderly grandpa just wanted a nice lift chair and paid for it and these people could care less. And the stupid sales girl acting high as a kite was degrading to me who just drove the truck to drive the chair home. Lord help her if she ever sees me again. This place is the worst.

This is the first poor review that I post but they wronged a family member by selling them a mattress with bed bugs. A private inspection was done on the entire home and discovered that the bed bugs were coming from the mattress. Store manager was contacted within a week of discovery, since he made the sale and stated they would be sending someone out to inspect it in a few daystwo weeks went by and nothing happened. Poor service seems to be a common complaint here in the reviews. If you prefer to keep a clean home, do not shop here.

My 88 yr old father needed a lift chair. Two months ago, we went into the store, to see what they had. The sales person with the British accent told is we would need to take the chair the same day we purchased it because they wanted to “clear the floor for new product.” We didn’t have a truck so we waited until my daughter came to town, with her truck. Saturday was the big day! We went into the store and he picked his chair. We had a 20%of flyer that had come in the mail, and were so happy to know that my dad would have the chair he needed. They announced that we would need to order a chair and pay to have it delivered…eventually! I said “no,” because we were told we would be taking a chair with us! Brooke…the dipstick customer service rep…took forever asking the manager if we could take a chair with us. It was agreed upon, the coupon was adding, and then…THEY REFUSED TO TAKE HIS CHECK!!! They said the store wasn’t “set up” to accept checks!! They wanted cash or debit. I gave them my card, as my dad doesn’t have one! The check out was RIDICULOUSLY SLOW!!! The manager was too fragile to tell staff to load the chair, so I pointed a 3 male staff and said, “You, you, you…go load the chair.” After signing his life away, we got the chair home. It worked…ONCE! That’s it! ONCE! I started calling the store. No one ever answers it. I had to call their “customer care” number, where i was left on hold for over 20 minutes, TWICE!! I finally got a human who informed me that the warranty was expired because we bought the floor model. NO ONE TOLD US WE HAD THE FLOOR MODEL!!! They said they had 3 chairs left!!! I am beyond angry! Ashley furniture took advantage of my 88 yr old father!! That is ELDER ABUSE!!! I filed a complaint with BBB! I am calling news stations and everyone else i can think of for help. My father didn’t deserve this. He deserves a brand new chair or a full refund. I want negative stars to be an option for this company! They should be shut down!

I rarely review. I only do so when I receive very good service or when I feel wronged by a company. In this case, I believe we were misled, or lied to. We paid for white glove delivery includes assembly due to our current medical conditions but we got a door stop delivery. They also showed up a week after the scheduled delivery date even though the sales rep said they’ve been on time 95% of the time. I called the store back and they would not send someone out to assemble it and they would not refund us the delivery charges. On top of this, we could’ve saved a few hundred dollars by ordering the same exact products on Ashley’s website for cheaper but we decided to buy it from the sales reps to give them the commission. If I were you, I would not buy from this store or the sales reps at this location.

The salesperson that we dealt with Taylor was pretty good but seemed kind of inexperienced. However, the checkout process was really really bad - took us almost 45 minutes to go through the checkout process more time than we spent choosing furniture!. The delivery process was not smooth as well. Everything was supposed to be delivered on the same day, but came in different batches on different days. The customer service rep had no idea as to how to track our items. We then learned that one of the items a bookshelf was on back order and would be delivered a month later! Something that we were not informed of when we bought it. I asked that a supervisor call me about that and no one did! Overall - not a good buying experience from Ashley!

Store Manager Cody was great. My first time shopping here. I purchased a sofa and loveseat today. But delivery will be a while. Can't wait for them to arrive. .

Cory & Cody were simply Wonderful. They took theyre time with me helped with colors, textures, coordinating and consulting! They made my Ashley Experience Special and I'll never forget them for this! I'll be back next week for Wall Hangings and a few accessories. My Living room is now modern & stylish! If your in Westland Michigan, the only place to get your furniture is Ashley. No pressure, No Stressing.