Reviews
Worst Kroger I’ve been to in quite some time. Shame that it is the only grocery store in the city of Bedford. There aren’t enough employees and you’ll wait in line for 15-20 minutes at the self check out areas just to scan your food and leave. The employees who do work the registers are surly, unfriendly and just have terrible customer service. Whomever manages this place should be fired, the store tore down and a new and improved grocery store built in its place. HEB, I’m talking to you! Also, they’ve got salesmen trying to sell you things like internet service on the produce/sushi side of the store. Very annoying to be harassed while grocery shopping.
They have a lot of items that I usually have to go to different grocery stores for. It's nice that it's all in one place. Its been nice to get everything I need in one stop.
Brandon, it is so nice for you and your family that you can live high on the hog traveling, pro sports events, fancy restaurants, etc while the majority of your employees'...oops "associates'" wages are below the national poverty level and live with the company's scam benefit programs. Not to mention the company controlled UFCW "labor" union. Any members of honest labor unions ever seen a union that DOES NOT address health and safety concerns and actual major safety issues with management of the company their membership works for? UFCW doesn't do it.
Have been coming in for almost two years now and it’s still my favorite place in Bedford to get groceries. Employees are friendly, but I wish they got rid of the Spectrum salespeople.
Came in last night with my 10 yr old. Self checkout was messing up HORRIBLY! however Terri was amazing. She was very calm and apologetic even though it was not her fault at all. Elijah came over to help and he was amazing as well. I had to come back in today for a refund and it was so simple. I don't like coming in the afternoon bc there are so many people but I will continue regardless due to the amazing people that work here. They are all so helpful and amazing!
Really love this store as it’s close by and convenient. But I really want to be able to shop without being asked who I have as an internet provider.
What is really frustrating is that if you want sliced lunch meat and cheese it takes For Ever!!!!! They only always have one person working the counter. I unfortunately may need to start going to Market Street, they are much more fast and efficient and usually have 4 to 5 people on the deli counter
With any business, it starts with the employees because they are who make things happen! Doreen, one of the cashiers at this Kroger was not friendly at all! First off, I was not greeted and that is a big no no in customer service! Then, she had a attitude with me laying my coupons down out of her way! Then, she was getting upset because someone in produce, who was upfront already was not getting to her fast enough to give a price! Customers see how you are and it leaves bad vibes! The bagger was very friendly, which I appreciate!
Love there fresh produce and customer service representative
This rating is for the meat department and not the store as a whole. One two occassions I’ve tried to buy mussels and they were all dead. I’ve bought them here before and only a few were done which is to be expected. One time before employee said “some may be alive “ most should be alive! After this experience ive encountered rude employees. Some just having an attitude with questions I had. For instance, I asked how much a piece of the pork belly was. He tried to tell me they don’t sell it I was looking at it on the display. I told him I could see it and the price it stated and he’s like “well it’s that price” and I’m like I need to know how much it weighs since it’s priced that per pound. He scoffed and came to the display and asked what I wanted and I pointed, more attitude I wouldn’t have bought it if i didn’t need it tonight but I was tempted to just leave
