Kroger Pharmacy

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"Kroger Pharmacy is staffed with caring professionals dedicated to helping people lead healthier lives. Our Pharmacists provide more than just prescriptions and over-the-counter medications; they provide advice and support, and are a trusted source of information. Our Pharmacists are professionally trained to administer vaccinations too. Let us help you protect your health!"

Address: 3300 Hamilton Mill Rd, Buford, Georgia 30519

Phone: (770) 614-1086

Website

State: GA

City: Buford

Street Number: 3300 Hamilton Mill Rd

Zip Code: 30519

categories: veterinarian, medical equipment supplier, pharmacy / drugstore

Opening Hours

Monday: 09:00 - 21:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 21:00
Saturday: 09:00 - 18:00
Sunday: 11:00 - 18:00

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Reviews

They are the most rude and unprofessional people I have ever seen. They mess up and do not give me the right amount of medicine and put off as my fault cause it doesn't inconvenience them. Then they tell me that its on backorder and the insurance want cover cause they messed up its a joke. If anything happens they will answer to my lawyer

Getting your prescription refilled here is horrible. The automated voice is a complete disaster. She makes you want to scream. I’m changing my prescription location immediately. It used to be really simple but not anymore.

The staff at this pharmacy are rude to customers.  My doctor sent my refill to my previous pharmacy accidentally.  She was able to resend it to the Kroger pharmacy the next day.  Once I arrived to pick up the prescription, I was interrogated as though I was trying to illegally obtain my medication.  I have chronic pain and my medication had run out the day prior to my doctor's visit.  They acted like I had done something wrong and told me it was too soon for a refill.  After explaining, I called the previous pharmacy and cancelled the scrip there so that Kroger could fill it.  It is NOT their job to be snarky and judgemental.  It does NOT take an hour to fill medication.  I WILL be taking my business elsewhere.

I have never had a poor experience with anyone. The service has always been timely, of course there are busy times so I plan accordingly, making sure to call ahead to see if my prescription has been filled, and if there's been a problem, it's always been rectified. Friendly staff and Pharmacists who always take the time if l have a questions.

For the second time I'd tried to utilize pharmacy services, and they failed!!!! The first time was a few months ago and I was in excruciating pain due to nerve pain. The Urgent care Center sent my prescription there twice only to be told that they did not have them.  After calling the Urgent care multiple times, I finally asked that they send it to a pharmacy in Macon, GA. After getting to the pharmacy in Macon to pickup the medication, I was informed that the Rx had already been filled you guessed it at the Hamilton Mill Kroger! After waiting an hour for the pharmacy to call Buford to request that they reverse the Rx processing, On Day 3 of experiencing excruciating pain, I was finally able to get the medication.  Well today I arrived to get the 3rd dose of the vaccine and I was interrogated about what qualified me to get the 3rd vaccine! I do not have to divulge my entire medical history to a pharmacist, 3 techs, and the patrons waiting on their medications. I could have been ugly, but I was cordial. They are the most unprofessional people I've ever encountered. My immunity issues are not the business of everyone inside Kroger. With that said, I will never go to the Kroger Pharmacy on Hamilton Mill Road ever again.... and I will be vaccinated with the 3rd dose at a pharmacy that respects confidentiality.

When I drop a prescription, the lady said to me pick it up medicine 2 hrs later, then I visit again, she said the medicine not available the same day. Hmm???? Is it normal?? I have never experienced before. This Kroger Pharmacy doesn’t check the inventory, not matching their system.

I use them only because they are only three minutes away from my house. To be frank if it wasn't for the gas rewards I would never use Kroger pharmacy. One employee I'll leave her name out of this since I'm nicer than her  has consistently lied to me about a variety of things and has even went as far as telling me on an urgent prescription so I wouldn't have to be admitted to the hospital that they just couldn't fill it that day that they were too busy. I have actually worked in a pharmacy and this type of behavior towards customers would have been completely against store policy for CVS and rite aid. Gas points or not  I'm seriously thinking about changing pharmacies.

If you need your medicine the day you leave your doctors office. Wouldnt waste your time going after your appointment would wait 3-6 hours. Then it will be ready. You’ll receive attitude if so.  Also, keep in mind people aren’t going to the pharmacy for a prize. They are normally sick. A simple smile or hello back would be nice... instead of eye rolls. Act like you like helping people.

This is the worst pharmacy I have ever been to.  I have used this pharmacy several times l due to convenience.  However, they take for ever to refill prescriptions.  Today, I came in needing an urgent prescription and was told to come back in 30 mins. I came back an hour and 30 mins later, and still had not refilled the prescription.  This happened EVERYTIME with my grand mother’s medications. It’s very frustrating.

I love this pharmacy. It has that small-town feel to it. The pharmacist knows my family and helps with questions. They also help us find the best prices. Overall it's been a great experience. We've been using them for almost five years now.

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