LA'S OC'S Custom Furniture

I am so happy we found Total Design Furniture. Marc was very patient and so helpful meeting with us. We spent a lot of time figuring out exactly what we wanted. We were told it would take a while to get our custome pieces and it did but it was so worth it! Their work is meticulous and of a very high quality. Could not recommend Total Design and Marc more!

I rarely take the time to write reviews, but I have to give Total Design Furniture & Marc the owner a shout out and express my gratitude for a job well done! In April 2019, I reached out to Marc with a few photos of a couch design and asked if he could make something similar. To my surprise, his answer was yes and he nailed it! The legs of this sofa are solid walnut and curve is just perfect. This was a custom order and with that, I expected this process to take time, which it did. Patience paid off and we finally welcomed home this sofa in November. It fit perfectly! It took 5 months to receive the order which seems a lifetime with 2-day free delivery Amazon and access to ordering anything we want at our finger tips Amazon. But if feel this expectation should be tempered. The logistics of shipping such an odd shaped sofa were overcome and Marc was an excellent communicator to my frequent inquiries as it was is a leap of faith to order a sofa online. Total Design Furniture is a small business and supporting a US design and US made product was very important to me. Please know this is a reputable and honorable business that will make every effort in making their customers happy. Marc produced a beautiful, custom sofa that I will enjoy for many, many years to come. PS - I uploaded several photos which can be viewed when clicking "See photos" back on main web-page. Mine is the curved, Kagan-style, light pink floating sofa!

Some times you have to wait for perfection! I ordered this sofa Dec 1st 2020 and it arrived in Michigan April 25th. Along the way I read some of the other reviews on here and got pretty freaked out wondering if the sofa I ordered would ever show up...Patience people! Making somethings from scratch takes time. I know it's hard in this world of instant gratification but trust me it's worth the wait. I will say there was a lack of communication or realistic shipping dates at times with out me reaching out to Marc and his team, but in the end the sofa showed up exactly as I requested it! Thanks Total Design Furniture!

Marc has been making furniture for me for more than 10 years - he can make anything you've seen or can dream up. The quality and craftsmanship is amazing, and far more reasonable prices that you would find online or in a "modern" store like WestElm or CB2. Marc and his team are true artists and I never hesitate to recommend that friends make a trip out to see Marc.

We were lied to and scammed. What’s crazy is that I purchased a couch from Marc 5 years ago and we still like it to this day. That’s why when we moved to a new house I reached out to buy a new couch and 3 custom chairs. We spoke to Marc on the phone, bought swatches, and had multiple emails before we paid the deposit. After waiting 10 weeks we reached out to get an update/pictures but we kept getting excuses “will ship next week’, “can’t find a shipper”, “will send pictures later today”, etc.. We initially believed him but we never got any pictures. Plus, with covid we were willing to cut him some slack. But at some point weeks later he just ghosted us. He never built our furniture and the whole thing was a waste of time and a $2400 deposit. Now we are left with no furniture for the holidays. I advise you to stay away from TDF and Marc. The terribly part is that we spoke to him throughout the process and he was just lying the whole time. Even after I told him that I’d report the fraud and get my money back he didn’t respond. If they made our furniture – you know he’d respond, but clearly he had nothing during the 10 weeks. Looking at other reviews – it seems you might be one of the lucky few he delivers for. Or you can be scammed and waste your time and money.

In 2018, My spouse and I order a custom beautiful sectional during Black Friday. We went to the showroom and Marc showed us around giving us time to decide what kind of fabric we wanted to use. We paid an extra $100.00 to have it expedited and delivered before Christmas. The sofa is still in great condition and I get so many compliments. On 1/29/21 , I reach out to Marc to make my kids a custom ball pit and other soft play . After going back and forth via email about the details we finalized the order on 2/7/21. Marc requested for a 60% deposit which I thought was a bit high but didn't mind because our previous experience was awesome. The order was going to take 6-8 weeks with a delivery date of 4/4/21. I reach out to Marc on 4/2/21 to check the status because he haven't said anything about delivery. Marc stated that it will be completed during the week and delivered Thursady 4/8/21. I was curious about all the bad reviews that I requested for pictures. Marc replied when he gets back in the office on 4/5/21. I sent 3 emails trying to confirm our new delivery date for 4/8/21. Marc never responded and he never sent any pictures. I called his number that's on his website and a unprofessional lady answer and I stated I will like to check the status of my order. She responded Marc doesn't have the phone right now let me get a pen and paper. If you answered you should be ready to look up my order and give me some information. I just hung up and made a claim with my bank to get my money refunded. I'm upset but I really feel sad for my kids because they were really excited and ready to play. Now I have to wait another 2 months to get one custom made.

Update: Received sofa - August 19 - did not know it was even being delivered until I heard from the delivery people giving me a delivery status. However, Marc did not charge me for white glove shipping from CA to MD so that was a nice gesture. My sofa also was exactly what I ordered. Again, if communication was better I think this would have elevated a lot of issues and this rating in general. Ordered a sofa the middle of January. Checked status in March Marc and was told it was almost ready. This lead to April and May. In May I was told they are picking up the sofa from the warehouse. Marc emailed me pictures, not my sofa - someone else's. When I emailed back to letting him know it was not the sofa, told he meant to email the pictures to another client and stated that mine would also be picked up the following weekend. Waited a few weeks and asked for pictures of my sofa, but never heard back. Now we are in June, I emailed Marc a few times after that, but no response. I had to file a chargeback with PayPal. Very disappointed as I had ordered from them before and had no issues but this time it's been a stressful experience.

I can assure anyone who is reading this, that this not a fake review. I was not promised a discount for giving a good review or any of that nonsense. I I found this shop through Etsy close to 3 months ago, and we decided to take the plunge around Mid-May today's date is August 3rd We settled on a style and placed our order during Memorial Day weekend, which coincidentally there was a sale going on. I asked Marc to send me some samples and they arrived within 2 business days. We were told that the order may take longer than usual due to the number of people taking advantage of the sale 4-6 wks to build, 2-3 wks for shipping. Also I asked Marc if it was possible to customize the size from a sofa to a loveseat and he told me yes but it would still cost the same. Since the fabric we chose was premium, we paid a little extra, but again, everything was all up front, no hidden costs. I am happy to say within 9 weeks of ordering, my loveseat arrived in Gilbert, Arizona, right within the time frame promised. The transport people were extremely friendly and bought the piece into the house, even though they were not obliged to do so. The loveseat looks exactly as it did in the picture when I ordered, the woodwork and stitching are topnotch. The only adjustment I need to make is to get some throw pillows, as I am not accustomed to a style with such a recline. Aside from that small issue on my part, this has been almost a perfect transaction, I got exactly what I asked for, Marc was extremely professional and answered all my emails the same day. I could not be more pleased with the loveseat and the customer service. I would recommend Total Design Furniture to anyone! -- Steve Ramirez, Gilbert, AZ

Ordered a sofa from Marc Nunez in February. It was a custom piece and was going to take a couple months to make. In April he told me it was done but shipping was an issue because of COVID. Never received any updates on the piece from him, always had to inquire on status. I was always told something new. It was done. It was almost done. The reason they couldn't ship was because of some problem with shipper. No photos of the finished piece were ever sent despite multiple requests. He had an excuse for everything. Thank GOD the purchase was done through Etsy because finally in JUNE, 2 months after I was told the piece was finished, I disputed the purchase with Etsy and they told Marc to give a tracking number or a refund. He did neither and they forced a refund from his account. Never heard from him again. During this time, I also was able to get multiple furniture pieces shipped, from California, so there were options for him to get me the couch. I will say he always answered emails, which was nice. He never did anything to keep me updated along the way, despite this being a $7k piece of furniture, and it looks like in retrospect, most of his replies were probably lies. Guess it makes sense why his Etsy page is down and his store website doesn't work. I would not do business with him again and would caution anyone else from doing so as well.

I'm sad to report that I am Marc's latest victim. We are a returning customer so I thought he would come through for us, but nope! He pulled the exact shenanigans as described by other reviews - takes large deposit, becomes unresponsive, lies about completing the piece, says it shipped but won't send photos, his imaginary "Jemal" character that's lost with the couch somewhere across the country, the unprofessional lady answering the business line with "hello" before giving me the runaround. What's so strange is that he'll actually text with you and dig himself into a deeper and deeper hole of lies in some sort of twisted self destructing episode- "I'll send the pictures now 11am ", "I'll send them when I get home 1pm", "I'm at an installation" at 8pm, "Still at the install" at midnight, "it shipped out last monday". All while there are actually no pictures and no work has been done. "Jemal is first going to Florida and then delivering your piece on the way back", "He should get there in a week", "He should get there in another week" and it keeps going. I told him to just come clean with me and I'd understand but he just went silent. I gave him one more chance before opening a PayPal dispute and he still didn't respond. I requested a refund on PayPal and he never responded so I escalated it with screen shots of all the lying and ridiculousness and they refunded our 2k deposit no questions asked. Hopefully they disable his account. SAD! Wasted 5 months and so much brain power on this clown. It was more than a month and a half between him saying it shipped and me getting the refund. What did he expect, for me to just forget about it and let him keep the money? So many questions unanswered. For those considering purchasing from this place, be aware that you might get something nice or you might have the worst experience imaginable, there is no guarantee. They make great furniture if they decide to actually make yours but one thing is certain- the owner is utterly incompetent at running a business and has no issue with taking you for a ride. YOU HAVE BEEN WARNED!!!