Customer Policy
First we like to say thank you for choosing to shop with La Shimmer. We work very hard to offer you the best value for your dollar, keep prices reasonable and ship in a timely manner. We truly appreciate each and every customer and order. It is our goal for you to have a pleasurable shopping experience and great customer service so that you are a repeat customer and recommend us to your friends.
We encourage you to ask questions especially about sizing on clothes and lengths on necklaces so that when your order arrives it is exactly as you expected. The very best way to contact us is via messaging or use the comment tab on the website. We require everything in writing to prevent any misunderstandings on sizing, pricing, etc. You are welcome to call however it is hard to catch us by a phone.
In the case that you need to exchange an item, our policy follows.
Thanks again for your business! We sincerely appreciate every order.
Olivia Goolsby, Owner
La Shimmer
PAYMENT OPTIONS (in the order they are processed):
Payment through phone, paypal, or check.
SHIPPING TIME
Shipping depends on what you order, if the item is in stock or a custom item and our workload.
Most orders are shipped within two - three days but it depends somewhat on which day of the week you order and what you are ordering. We ship five to six days a week but if for instance you order late on a Thursday, your order may not ship until the following Monday, again depending on what is in the order.
SHIPPING METHODS
We prefer to use the good ‘ole post office and so on 99.9% of our orders but occasionally we use FedEx or UPS on over-sized packages or extremely heavy packages and overnight requests. The post office has flat rate Priority Mail boxes that start at $5.95 that most single item orders will fit into very easily which includes delivery confirmation. Adding additional items usually only adds $1 or so per item. Several apparel items stacked together in a padded envelope can ship for $8-$9. This just gives you an idea of how we charge out shipping. We spend a great deal of time to make sure we get your package shipped the quickest possible way for the least amount of money.
RETURNS AND EXCHANGES
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL
We encourage you to ask questions especially about sizing on clothes and lengths of necklaces so that when your order arrives it is exactly as you wanted. However, in the case that you need to exchange an item, we offer merchandise exchange as outlined below for exchange or store credit only, no refunds. Items should be returned unworn, unwashed, undamaged, no makeup stains, no tobacco odor and all tags should still be intact. You need to contact us by phone or message immediately and make sure we have acknowledged your return before sending it. You will need to return the item at your expense unless there is an error in what we sent you. In the case that we are at fault, we will assume the shipping fees but again the item needs to be returned according to the time lines below.
SALE ITEMS - No returns are allowed on sale items.
INCORRECT ITEMS OR SIZE EXCHANGE - Email us within 5 CALENDAR DAYS from the confirmed date of delivery provided by the Delivery Confirmation receipt to let us know of the problem and that the merchandise is being returned. The merchandise must be RECEIVED at the address below within 10 CALENDAR days of the confirmed date of delivery as provided by the Delivery Confirmation receipt. We strongly recommend you also use Delivery Confirmation when returning the item(s) for proof of shipping.
La Shimmer will not issue a credit for returns after the specified date.
Please do not attempt to return items after the specified date.
