First, I''ll preface this review by saying staff was AMAZING, kind and helpful. However, this is the location Bally's seems to have forgotten they even owned. As others has said, be aware of local geography and know that you face a steep drive down the hill to get to the shore, where this hotel is. That's the nature of being riverfront in this area every hotel on this stretch is at the bottom of a steep hill. On to my room: yes, it was dated. Considering that Bally's had a huge profit increase during the pandemic by buying a boatload of broadcast stations, one would think they'd move some of that into upgrading their older locations. They did not. My room had the basics: hair dryer, 2 decent but tall, as is the trend nationwide double beds, a nice view, bottled water, Bigelow's toiletries, a safe, a fridge, microwave and cable TV. It also has internet...kind of. My test speed was 1Mbps, and that was a stone's throw from the front desk. Also, what happened to the light bulbs? Two of three lamps had none, and one outlet had no cover. Overall, I'd say go elsewhere, yet that would deprive the great staff of wages. This is ALL on Bally's Corporate, not the local staff. Too bad Corporate leaves them hanging with nothing to work with.
The drive down into the location would be kind of weird and spooky. It sit so far down! The employees that were working was very nice. Everyone that works in southern bites was so polite to me and Mr. Wilson was the cashier checking me out.Rooms: 4/5
I'm giving no stars came here ro play get ro bed for my cigarettes that I just opened and moved to a slot next to me the cleaning lady said all she saw was a crushed pack which is a lie I didn't have a crushed pack ot was brand new I smoked 1 cigarette from that new packed so how is it that you "saw" my new pack but say it was crushed that's a lie asked a person in a white shirt that works here if they could look at the cameras. I was literally not even 5min I moved to the slot next to me. I will never be back yall got a thieves I will never be back thank you for the horrible experience
Mario the slot tech and the pregnant waitress were the best at guest service. Made me feel at homeRooms: 3/5
I was informed that I was a Abuser and that my free play for the month was taken away. After playing and losing about about 500 dollars I finally won 400 on the 2nd of September. I was informed that gambling was a game of chance but in Bally's it must be only IN Bally's favor.
This place is a NEVER again!!! The only decent thing about here is the lady that checked me in. She was very nice. The rest of the people at the hotel and casino are rude and uncaring. You can tell they don't like their job. The rooms are dirty, full of dust and spider webs.Rooms: 1/5
Clean, comfortable beds, friendly staff and great parking. I plan on staying again!
Well it's been rough lately because I can't win no money. I don't care what machine I got on still no win. BALLY'S just taken in and not putting out. I rather go to Waterview at least I win a little bit there.
We’ve stayed at other Bally’s locations so we were shocked at the horrible condition of this location. Our stay began with us being told that the two rooms we booked2 non-smoking king rooms were given to someone else and that only non-smoking double rooms with double beds were available. We took a nom-smoking double room and when we got in the room, there wasn’t even a blackout shade over our windowfront desk attendant wouldn’t answer the phone although I called several times about this so for the entire night, light was streaming in our window. We could see directly into the parking lot and I believe someone outside walking past our window could even see in. The room had an old, musty smell with carpet worn down to its threadsno telling when it was last cleaned and the furniture is old, broken down and paint is peeling off the doors and walls. It goes without saying…we won’t return to this place.
Very disapointed, this was the dirtiest casino and casino hotel that I have seen yet. The staff however were very nice and Orianna sp, the girl at the hotel desk was very kind, helpful and professional. Because she was so nice, I did not complain and stayed instead of leaving which I would have.
