Lens Doctors

This is my time with them. I scheduled my appointment online and added my information such as insurance in the portal. I received a call to confirm my appointment and the message was clear that although I may have confirmed online that I needed to call. I appreciated that clarity and detail. It was quite an easy process as a new customer. The exam was thorough and the assistance selecting glasses was appreciated. The pricing of frames was clear along with how my insurance benefits worked.

On March 6, 2023, I and my husband went to My Eye Doctor in Dover New Hampshire to get an eye exam and order glasses. My Eye Doctor promised both pairs of glasses would be ready by March 20. On March 20, my husband's glasses were ready. My glasses, however, were not. They had been made in the wrong prescription, despite instructions from the optometrist on how to do them correctly. My Eye Doctor promised to have the glasses made properly and ready for me within a week. They planned to expedite the order. The glasses were not ready on March 27. Or on April 3. Or on April 10. I called on April 10 and was told that the glasses, in the proper prescription, would be ready by April 13. They weren't. I called on April 18 to ask, again, where the glasses were. My Eye Doctor said the glasses might be ready by April 21. They clearly are unable to fill a glasses prescription properly and on time.

Great service. Eye dr. Was knowledgeable and informative about options as I was considering contacts and took the time to answer my questions. Optician Assistant Sean was fatntastix with training me on insertion and removal of contacts and very personable. Inhighly recommend.

Don’t expect any real care here. Complained about pain in eye, was told it was allergies. Went for second opinion and found I had a virus in my eye that could make me blind if not treated Also, had to come back 3 times to get bi-focal lenses fitted correctly and received 2 other text messages that said my lenses were ready but, they weren’t delivered when I arrived I wish there was a rating lower than 1 star

If I could rate it lower, I would. I arrived for my appointment on time this morning, only to be told they had cancelled it. They claimed they called me "recently," but because i didn't answer, that was policy to cancel the appointment. I could accept this, if I hadn't had any contact with them, except I received a courtesy text 2/10/23 reminding me of my appointment, I texted "yes." I got a phone call from a person in the Dover NH office on 2/20/23 to confirm my appointment, I said yes and answered her questions regarding phone and address information. But my phone had no listing for an incoming call from MyEyeDr since my 2/20/23 confirmation call, no message left on my phone that they were confirming for a third time that I have an appointment. I understand the need for confirming patients, but to cancel an appointment when it was confirmed? Bad business practice.

Great service. Helped in an emergency fixing glasses for someone not available to be present. Excellent and kind.

The entire appointment felt really rushed. The woman at the desk and the doctor were nice, definitely not overfriendly. I was told at the start of my appointment it would be $30 for my copay. When I went to check out I was told it would be $59 and when I asked why I was told it was because I had imaging done. I did not ask for imaging nor was I given an option. It felt really sneaky to add that onto the bill after being told my total would be half of that. I brought up my concerns to the optician and told her that I wish I had been given the option for imaging and she profusely apologized and was very polite and told me that the woman at the desk usually tells people first. Overall the entire experience was very rushed and the billing was very shady.

My name is John and for some reason this is coming up under my wife's name but I'm the one making the comments, my glasses broke twice, their New balance frames which I recommend you never buy they need to stick to sneakers anyhow I've had my glasses less than 6 weeks and no one seems to care that I need a replacement pair that don't fall apart and I was told the manager would call me and she never did this place just doesn't care and they sell horrible frames at least as far as the ones that I have so I won't be back and at this point I don't want a new pair of frames unless they work on them in the next 48 hours which definitely won't happen so I'm most likely be asking for a refund and go elsewhere. Again my name is John and this isn't under my wife she has nothing to do with this review but I am definitely not a happy customer literally.

Wowzers!! First annual check in about 3 years. Everyone from the front desk staff checking me in with my insurance, to the practitioner, Jennifer, to the optometrist, And finally to Shelby helping me with payment and SWEET frames, total 100, 20 stars!!! You lot are amazing at what you do, thank you so much!!

Was able to book a last minute appointment which was very convenient but isn’t always a great sign. Staff were lovely, technician was awesome, and the Dr. was great. They were upfront about costs and the facilities were very clean and comfortable with state-of-the-art equipment. Overall, I would highly recommend and will definitely be returning for my future needs!