Reviews
I’ve been to a few storage centers before, and I have never been too stoked on the customer service. Until now, Lighthouse had some generous move in specials and signing up was super quickabout 10 min. Kathy was resourceful and quick. She was all smiles and went over the contract line-by-line. The office was spotless and so was the facility. Thank you Kathy for the coffee!
Some of the best personal in the town! Always super friendly and help ful! The prices are the best in town I am so glad I found this place in 2020 never once even considered switching because they are more than willing to work with us to keep business 10/10 recommend storing items with this company!!!
As you know, having to rent a storage unit is not the funnest thing in the world…. However, not only does Lighthouse have great rates, the staff there make renting a unit a very pleasurable experience. Lupe and his team are very professional and courteous.
Lighthouse is THE place to go!! I had a storage unit with them from sometime in 2022 until today in 2023, and every single step of the way they were kind, professional, and extremely helpful. From the time I first signed up to move out day, I was helped with a smile and compassion. Kathy is a always a pleasure to talk to and every worker there does just an amazing job at what they do. They're knowledgable, understanding, and quick to get you the help you need every time. : Also - saw another review here saying they'd missed their payment and was hit with 100+ dollars in late fees, but, speaking from experience as someone who had to choose pay rent or pay for the unit on the 1st MULTIPLE times, I never once was charged more than $20 for a late fee and sometimes I couldn't pay until the 15th when I got paid again. They also try to give you at least a few calls after the 3rs of the month letting you know your account hasn't been paid. Maybe there's a difference for larger units, but if there isn't, don't let that one review scare ya. These guys do a great job! Life happens and they never once made me feel bad for it.
Sincerely wonderful experience with this place! I've stored my camper here and everyone has always been very friendly and helpful. Kathy is an absolute GEM! I'm in the process of moving and was having a nightmare of a day and needed to update the lease of my parking place by a month and a couple days. Kathy helped me through the entire process and was super friendly and accommodating and helped turned my day around. I can't say enough about her service!
Walked in and they helped us right away. Reserved and got access same day. Cleaner than other places we checked out and super reasonable monthly prices. Convenient location.
I’ve had a large storage with lighthouse for almost 2 years. I’m on autopay and never been late. My last payment didn’t go through for some reason. There’s no issue on my end. Lighthouse didn’t call me or email me. They sent me a letter with over $100 worth of late fees and they refuse to remove them. Not the way to treat a long term tenant and customer.
Reserving a storage unit was quick and easy and the staff was helpful during the entire process. Rates were competitive compared to other storage facilities in the area and the facility is super clean!
Best bang for your buck in north county san diego! Surprisingly this is one of the only places with A/C controlled spaces. Prices are great! For example two 10x10 units is about $50 cheaper a month than one 10×20 unit somewhere else that is outdoors. Me personally i got two 10x10s that are basically next to each other and they also have military discounts. Lastly, the security is top notch with new fencing, cameras outside and inside. The building does get locked down at 9pm so thats triple security this place has outside perimeter fence, the building, and then your lock on your unit. Mrs. Kathy Robusto is amazing and goes above and beyond to make it happen! Very friendly, informative, and gives it to you straight. 10 out of 10 highly recommend!!!!
Kathy and Othman were amazing team! So helpful and and welcome when we came in. Beautiful people!
