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Reviews, get directions and information for Live Oak Bank

Live Oak Bank

About

www.liveoakbank.com Member FDIC. We Specialize in Financing for independent businesspeople in niche industries across the country.

Description

We started Live Oak Bank in 2008 to provide veterinary business loans to small, independent businesspeople looking to expand, remodel, refinance and/or acquire an existing practice. From the beginning, we took a personal approach and saw our clients not as numbers, but as real people facing real-life opportunities and challenges. We offered big bank expertise and experience without big bank attitudes. It worked - for us as well as our clients - and we expanded our veterinary funding programs to serve the needs of independent pharmacists, dentists and funeral home owners.

Today, Live Oak has clients across America, but we still see each one as an individual entrepreneur who deserves our undivided attention. We're their bank and we take that responsibility very personally.

Copyright 2015 Live Oak Banking Company. All Rights Reserved. Member FDIC

Products

Small Business Loans, Small Business Banking, Personal Banking



"Founded before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking. We are a digital bank serving small business owners across the country. We offer FDIC-insured banking products to help you buy, build and expand your business, along with high-yield savings and CD products to grow your hard-earned money."
Address: 1741 Tiburon Dr, Wilmington 28403
Phone: (910) 777-5738
Email: moc.knabkaoevil@ofni
Parking: Lot
State: NC
City: Wilmington
Street Number: 1741 Tiburon Dr
Zip Code: 28403
categories: bank


Opening Hours

Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:30 - 17:00


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Reviews
This bank is phenomenal when it comes to customer service and has some of the best savings and cd rates you will ever find. We recently had an issue and needed to call customer service. The representatives at this bank are incredible and walked us through what needed to be done. We have never received this kind of professional help from other banks. They are American based and you always get a real person to help you with questions or issues. I have to wonder why this bank gets anything lower then a FIVE star reviews, every person we have talked to about our accounts has been awesome.
This has to be some type of scam. Online-only bank with high interest rates, but unresponsive customer service... I did try to open a Business Savings account, provided all my information, but nothing happened. The application was "Under Review" for a month when in principle takes "2 business days". So, I just cancelled my application. I don't want to have my business cash in a bank that is not competent enough to handle this simple account opening process.
Amateur hour all around. Opened a savings account. Have been trying to access my account for about a year. Every time I try and log in, it locks my account for some unknown reason. Then, Im unable to receive a text confirmation. So my money has been sitting for around a year, with me being unable to access it. Called 10-20 times, always received some sort of excuse as to why I couldnt log in. Never got a concrete answer, only excuses. Called to try and cancel my account, got a bunch of runaround, and finally got a hold of someone who could help. I think. Hard to believe this is a legitimate bank. I would stay far, far away from this bank. I would choose ANY other bank besides this one. Save yourself the headache, trust me.
I have been attempting to set-up business banking for 3-4 weeks now. It has been a complete nightmare. They have me jumping through tons of hoops just to link and account and continuously request more documents. Then I was informed today they “can’t find” the document I already sent. Also, documents they had already confirmed receipt for. I am constantly checking back in without much movement. I’m done with this bank.
Their website says it takes 2 business days to get an answer. LOL! I applied for a business account on April 10. The application process is a disaster. My application got stuck processing, so I waited about 3 weeks for the "tech team" to "unlock" it. After answering countless back and forth emails to provide increasingly *personal* and unnecessary information to my business account, it is now 2 full months after my application start date, and I STILL have not heard anything back in over a week. No traction is made unless I follow up and ask them first. I would say this is a major red flag and indication of what is to happen in the future with them. Avoid!
Stay away, especially if you are concerned about privacy practices or don't have a utility bill in your name even if you are opening a business account. Came away from their application process creeped out and slightly worried I've gotten scammed. They claim they needed a bill to clarify my current address. Though I didn't have a utility bill, I provided them another bill from my county government clearly showing my address but redacting other confidential information. They said they needed that and a bank statement unredacted. When I provided this to them, I was told it was not good enough since it was not a utility bill. If that was the case, they should have been able to tell me that without the unredacted version! Now I not only don't have the business account, I have to worry about if they have a data breach. If you are smart enough to find these reviews, you should be smart enough to stay away. For personal high interest accounts, I highly recommend Ally Bank with whom had no problem opening an account online. I only wish Ally bank offered business accounts!
Had an account previously. Logged back in to find out it had been closed for inactivity, no problem. I talked to customer service who linked the two profiles and helped me start the process of opening a new account. I tried to link my transfer account with an online login, yet live oak banks website was having issues and it timed out every time I tried it. So I opted to add my account with a routing and account number as I’ve done at multiple banks before. I verified my micro deposits thinking that should be good to validate the account since that’s all that was asked for. The next day I get an email saying further verification is needed. I call in to find out they are requesting all of this other information including bank statements from my other bank. This feels incredibly intrusive, this is not a loan, it’s a savings account. I have worked as a teller before and I have never heard of this happening just to open an account, especially as someone who had a previous relationship with the bank for years. I was told this was to verify no one had my routing and account number. I assumed this was verified by confirming the micro deposits, after all if they can do that they can absolutely get my statements, this proves nothing about my identity, it’s just unnecessarily intrusive. I opted not to go through with opening my new account due to the hassle and honestly the feeling of my privacy being invaded, so I’ll just leave all of my savings in my current bank where I’m not treated like a scammer.
Needed a document for a loan I did with them for tax reasons. Sent an email, didn’t hear back so I sent a follow up email. Then got a response from the SVP - PPP Forgiveness, that said “ We JUST sent this yesterday”. Well I didn't get it or I would not have asked again for it. Very passive aggressive response from someone who should be a little more customer service focused. Glad I do not have anything else with them or have to deal with them anymore. Would recommend other options for folks out there.
6 month CD product was easy to onboard with and has great reviews. Unlike Goldman Sachs you don’t have to wire money in and out. Seth in support was really knowledgeable and helpful when confirming my identity for account setup.
Scammy bank, forces account linkage to your existing financial institution in order to steal & sell your personal & business data by calling the scammers they sell to "affiliates" in privacy statements, this is allowed. If you have a good bank or credit union, your bank will likely try to prevent you from linking, and having your info stolen. Has no functional system to fund accounts other than data-stealing financial account linking. Within less than 1 hour of attempting to link an account with this bank, our business immediately started receiving multiple repeated financial & email phishing attempts.
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