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Reviews, get directions and information for Lovesac

Lovesac

Description

Lovesac is a designed-for-life furniture company that's shaking up the industry with two signature product lines: Sacs, giant cloudlike seats, and Sactionals, an entirely new take on the sectional sofa that provides unlimited design and configuration possibilities. Both products are designed to adapt and evolve over the course of their owner’s life: to always fit, be forever new, and provide total comfort. Sactionals and Sacs share the ingenuity that has made Lovesac famous since 1995: removable covers made from durable, (mostly) machine-washable fabrics that ensure a lifetime of use, and innovations that let them go where no other couches and beanbags can. Visit Lovesac.com to learn more or visit one of the 70+ stores across the United States.



"At Lovesac, we're committed to making your home as comfortable as possible. That’s why Sacs and Sactionals are specially designed to be washable, changeable, and guaranteed to last a lifetime. We believe your furniture is something you can continue to invest in, expand, and evolve over time so that it continues to meet your needs, rather than having to add it to the landfill. This helps reduce stress while freeing you to live the life you love.Learn more about The World’s Most Adaptable Couch™ and The World's Most Comfortable Seat™. Plus, discover the latest innovation in Total Comfort, StealthTech Sound + Charge."
Address: 55 Parsonage Road, Edison (New Jersey) 08837
Phone: (732) 494-0201
Email: moc.casevol@evolremotsuc
State: NJ
City: Edison
Street Number: 55 Parsonage Road
Zip Code: 08837
categories: furniture store


Opening Hours

Monday: 10:00 - 21:30
Tuesday: 10:00 - 21:30
Wednesday: 10:00 - 21:30
Thursday: 10:00 - 21:30
Friday: 10:00 - 21:30
Saturday: 10:00 - 21:30
Sunday: 11:00 - 19:00

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Reviews
Very nice no hassle return policy. We went to the mall twice to see the sofa and ordered 4 seats and 5 sides. We received the items but changed our minds to another set that had leather recliners. We notified the store and they sent us to return labels without asking any questions. The product has a 60-day in-home trial, and they honor the policy.
Arisha and all of the employees at the Menlo LoveSac were so nice and helpful! We ordered on Monday NIGHT late and it was shipped on Wednesday with delivery coming on Friday!! Once we have it all together I will be sure to share but our experience so far has been wonderful!
We purchased our sactional at the Menlo Park Mall in Edison, NJ. Avianca helped us and was such a joy to work with. She knew all the products so well and really made the shopping experience wonderful for us. Thank you so much Avianca! If we end up adding more pieces to our sactional, I know I will definitely be going to her! Where LoveSac fell short was the delivery experience. We were informed by FedEx our tracking number one day before it was getting delivered, so not much of a notice there. Then, my husband had to wait all day for all 15 boxes to be delivered. Three of the boxes the covers were supposed to come at 1pm. They came closer to 5pm instead. Such an inconvenience for my husband to deal with. FedEx also delivered all 15 boxes to the mail room in our apartment complex instead of to our door. So my poor husband had to make 12 trips with our car and up/down the stairs to our apartment. Also, the boxes are delivered with the LoveSac logo written all over it, making it much easier for someone to steal the boxes. Lastly, when my husband called to make sure a signature was required for the couch to be delivered, FedEx would not allow us to do so. You would think if I’m spending over $6,000 on a couch, that a signature would be required at least. There was also no manual or directions in the boxes. So my husband had to look everything up online. Another inconvenience. Overall, like I said, shopping with Avianca was absolutely amazing. But LoveSac and FedEx need to get it together because the delivery experience was awful.
Avianica was fantastic, she happily answered all of our questions and made us feel comfortable with our purchase. She provided wonderful customer service. Our next purchase will be done through her. Thanks Avianica! Sorry if I spelled your name wrong.
The most comfortable Furniture you'll ever own. It's like Lego but for couches.
Absolutely fabulous. I can't wait to have my new couch delivered. We were able to test each type and see the different set ups right there in the store. Picking the softness or firmness plus also the cushion depth. And omg the color choices!! The best part is the couch blocks. It felt like toy store. Very happy with the customer service. Ali and the store manager were great. Soooo happy about our purchase. Seems like a great company and a great product.
After a rough start with our Lovesac design and purchase at the Short Hills location, Mahalo and Avianca at the Menlo Park location did everything in their power to keep us happy customers!! Superior customer service skills and flow through!! We were considering returning our Lovesac sectional until they got involved!! Many thanks!
We been looking to buy from lovesac for a while. But my husband wanted to see them in person first. So given that we were in Edison we stopped the store to see them. The gentleman there, Mihajlo was super friendly and allowed us to take our time and feel the sactionals and once we were ready we asked questions. He really made our visit a pleasant one and his knowledge of the product made it even better. We enjoyed visiting so much that we visited again the next day just to take another look and ask a few more questions. Oh and we had our 3 year old with us and he was very comfortable there too.
This showroom is amazing! Definitely the most comfortable store at the mall both literally and figuratively. They have all Lovesac products laid out in a neat and clear manner and the sales associates are very knowledgeable, helpful, and friendly. When I went Ali helped me pick out an excellent product. Customer service is really a priority here. Even after purchase they do confirmation calls to ensure the products have shipped and arrived. Excellent location, excellent service, 5/5
Avianca was wonderful to work with. She took her time with us, laid out all of our options, and was extraordinarily patient while we tried to figure out exactly what we wanted. In the end, we walked out with more than what we’d originally planned for and because of the Black Friday sale, for less than we planned on spending!! Delivery is set for Saturday and we can’t wait!! Overall, it was a FANTASTIC experience and we can’t recommend Lovesac and Avianca enough!! We are looking forward to seeing how many ways we can configure our living room. We even bought the blocks to help with the design!! Good stuff!!
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