Loyola Center for Health at Burr Ridge

I love Dr. Rottier in orthopedics. He did a surgery on my left foot 11 years ago. And at the end of March 2023 the same surgery on my right foot. He took extra steps to insure a healthier healing process. This first foot 11 years ago I had issues and needed 2 surgies done. This time he was overly cautious so I would not have to experience the same situation. He's kind, respectful, answers any questions I had prior surgery and after surgery. However to reschedule an appointment was so difficult. I had to reschedule an appointment since I was in another state and had flight problems. I left many messages with the nurses and I had to keep calling back to get a new appointment. I was persistent and got an appointment in August instead of have to wait till September to reschedule my appointment.

Went for an MRI. The tech Mark, I believe was awesome and very good at his profession. The place was clean and all went well. They said get there at 4 for a 4:30 appointment so you can fill out a few papers. It only took 5 minutes to fill them out. I did not get in until 5 though. Typical to wait a little for these things though. He went over all the dis and i t"s methodically which I was grateful for. No tvs in the waiting area.

On 6/28/2023 at 10:38 I placed a call to the number listed on the website associated with Loyola patient relations about an issue I was having with scheduling and being unable to reach providers and I tried to get some resolve. The woman on the other line yelled at me after I explained the situation, attempted to use another provider’s situation to guilt trip me, kept attempting to transfer me to other departments, and acted malicious and hurtful when she transferred me to the emergency room despite me stating my needs at that time were not an urgent matter but an issue of mismanaged care. It’s been a nightmare for me since then. Im tired, angry, hurt, confused, and I’ve had enough of it.

Horrible experience with the Burr Ridge lab. Three employees talking about how they will not get out on time cause I was there. I will never use this lab again, which is a shame because it is close to my house and two of my physicians are located there.

Got so tired of dealing with this location in regards to care for my now 1 year old that I switched drs. This is in regard to the staff of Dr Emily Teurke. Omg... where do I begin? First off, on several visits for my daughter, myself or my husband and I could easily be stuck waiting on staff for up to an hour. Scheduling for future visits say you had to reschedule or plain forgot, you'd have to schedule about 2 months or more out. Lastly, I spoke with a rude nurse at this location .... omg... I had my phone on speaker and was getting transferred....I listened intently and all I heard was hello? Then this nurse claimed I must not have been listening.... she was just rude about it in her tone and made an assumption. Not even a thought about how it could come off to a patient on the other end. So... I'm just glad to be done with them at this point!

For every doctor's appointment, they charge you for the facility. Health care is expensive enough, why am I also paying to fund their offices when their total revenue as a Non-profit was $1,584,281,491 ? Yes 1.5 BILLION dollars but they want us to pay for the office the doctor uses? Health care scam

Great welcoming staff an even better loving Doctor. Dr. Wakade is a gift from above. Absolute professionalism. I could not be blessed more. She listens cares and is genuinely concerned and works to make sure our comfortability is a top priority. Thank you Loyola for having an amazing group on your staff.

Lab department is terrible here. If you go to this lab during the week, your waiting for hours. I had to return a 24 hr. urine on Saturday, and no one was working due to insufficient staff? How does this happen at a hospital? The guy behind the customer service desk was rude. He could of tried to get someone to help me, but obvious he worked to hard. SMH

Excellent services are provided at this location. Friendly staff helps add to the ambiance of the facility.

This post in mainly for the Burr Ridge lab. I have been coming here for a handful of years. The check in process at the lab is extremely slow which can really cause problems with getting labs that have to be done in a timely manner completed. I arrived 30 minutes before my trough was to be drawn. It’s now 45 minutes that I am still waiting just to check in. Perhaps Loyola may want to look into adopting a process for check in through an electronic device situated near the lab if they are going to only have one person working their desk. Mayo Clinic offers this and it is so streamlined. You can do better.