Loyola University Medical Center

Bad place to take your love ones! ER is Very Slow & They ignored the patient Request! An Me and My Wife To Be wait 7 hours Before We Left Do To the slow pace environment! We arrive at 12:46p 8/1/23 & left at 7:34p 8/1/23 Because No one Would see Us!

Management really has to come and see how their “parking enforcement” and “safety” trucks patrol. They “safety” truck was parking right in front of the radiation center ON THEIR PHONE TEXTING and laughing, while TWO cars were trying to get patients in. While he’s on his phone laughing there are OLD PEOPLE 80 year old having to Walk more than they should because he’s trying not to get caught being on the phone. Then he has the AUDACITY to say “you can’t leave your cars here” ARE YOU SERIOUS?! GET OFF YOUR PHONE AND DO YOUR JOB! Then I go to the radiation parking and there isn’t much left because people DOUBLE PARK. Instead of being on your phone DO YOUR JOB!!!

The record department doesn’t want to work at all, I am calling for two weeks to get the records of my daughter, basically begging them, they keep promising and transfers me, but no results. I asked to transfer me to their manager since they don’t do their job, so they transferred again and no response from anyone. I also need an appointment to our primary care doctor, and I called on July, but our doctor can see us on October only, my daughter needs to be seen, to get the physical exam for school, which starts on August. They promised me someone will call me back, but no one called me ever back.

Wow this place is going downhill fast. Saw vomit in the hallways for well over 24 hours before it was cleaned up by the fitness center...adds to the dirty atmosphere. There is poor communication between staff. The constant same questions asked by multiple nurses just to repeat yourself. Doctors try everything they can to push a shot that is "needed" but struggle to provide ingredients and slipped by calling it a Vax. There is no urgency here anymore. The childish nurses in training are showing lack of. Elmhurst is way nicer and more professional. Unless ur dying...look elsewhere. And the parking...you have to pay to park at a hospital is probably the most ridiculous thing for a hospital to do

Renee, Julia, and all of the nurses and Orthopedic surgeons in the Pediatrics unit were amazing! They were so attentive so my son and myself and made him feel better since we were in the hospital for his birthday! They sang to him, brought him a card signed by all of the nurses and a nerf gun! They were amazing!

I am considering an alternative to Loyola. The receptionist are rude and condescending to seniors, most of the nurses don’t stand up against their rude behavior. I don’t know when it became fashionable to address us as honey an and dear some nurses are doing the same thing. Why doesn’t Administration memo all departments not to call us honey and dear.trying to get through the call system is a nightmare , being lost in automation is no fun. If a person does manage to get through, there is more automated choices- that ever present message that tells a person to hang up and call 911 if this is an emergency. Why have receptionists embarrass a person by asking out loud about a bill that is owed.

Another issue. For six months now I have been working with billing over an issue from last August! They took a payment but never applied it so that earlier this year I’m getting notices. I have called five times since then. Each time I am told after review of the file and each set of notes that I do not have a balance due…it should drop off in the next billing cycle. Same issue same response last month. So imagine my surprise when today I receive a letter from a collection agency! Once again the billing department is going to put this to ac review. However, now they say they can’t it from collections until after the review! Based on my previous calls it should never have gone to review! I ask to speak with a supervisor and in wait only to be told I will have to leave a number. So far no phone call. DO NOT GO TO LOYOLA! Very disappointed. My elderly father and I waited 5 1/2 hours just to get into the ER. He is 81 with a badly infected artificial knee. They drew labs very quickly but then we were kept waiting. I finally asked about the labs thinking maybe I should just bring him home but was told they were concerned about the results and yet there he sat in a wheelchair waiting. He then spent over 30 hours on a cart in the ER waiting for a bed. In fact, the next morning we were told there were about ten people waiting for a bed. At the 24 hour mark I contacted the Nurse Hospital Supervisor and was told he had a bed that needed to be cleaned. Three hours after that we were still waiting for the bed to be cleaned. Word on the street is Loyola has major staffing problems. Our experience appears to back this up. Yesterday the ER nurse told me that beds opened up but due to sick calls they only had a single nurse to cover an entire unit for night shift. This evening we were told that every weekend there is this significant delay because there isn’t staff to clean the beds. So patients spend unnecessary hours on gurneys waiting because no one can get beds cleaned!?! Our nurse today was an agency nurse who clearly didn’t give a rat’s behind. The ER staff don’t provide adequate “in patient” care - there doesn’t appear to be support staff to assist with patient needs like toileting. I arrived this morning to find my dad was lying in his feces. I will be reporting our experience with CMS Medicare and IDPH IL Dept of Public Health and encourage you all to do the same. No doubt “Loyola” will respond to this review with the rubber stamp B.S. about their commitment to blah blah blah. Your inability to provide appropriate care speaks much louder than your actions. I’ve been an RN for 28 years. It’s very sad that a formerly great institution has deteriorated to such shoddy care.

I would give Loyola Hospital negative stars if I could. My loved one was transferred there two weeks ago and I have to spend all of my time checking in with the nurses and doctors who never call me back on his condition. He is very far from me and when I do make the trek out to see him there was dried blood in his mouth, teeth and lips which was sitting there for days and never was cleaned until I came to do it as he is shaking and weak. Stage 4 cancer. Do NOT send your loved ones here also the hospital is very dirty. I am still dealing with this place and urgently trying to get him somewhere where they actually care.

If I could give this hospital A Zero I would. I had the worst experience ever. No family member should ever come to a hospital and not be able to find their family member. because workers do not want to take out of their time to help You especially my son was injured on duty police officer. And was being brought for emergency surgery time is of essence and nobody wanted to help. I would say all employees here need to be retrained. Bedside manner is very important the place is very dirty and the people are very imperfectional. The halls are full of sick people and nobody cares to even cover them when their privates are showing. I would just say to anybody who is reading this beware don't bring your families here

Very unhappy looking crew, all I can hear them talk about is how they can't wait to get out of work and getting annoyed on the line. I walked all the way from Out patient center, made my order just to find out they don't take the app for payment. "we don't take that" I asked what's that....and all she can say was "that, we don't take that" as she points to my phone. ‍ Will never recommend or come back. Even without the app.