Lugano Greenwich

AWFUL SERVICE! We were at this restaurant last night 6/24 for a birthday dinner. Reservation is a must & it was made. Positive: We were sat promptly by the hostess. Hostess was welcoming & the food was tasty kudos to the chef. That’s the reason for 2 stars instead of one. Negative: Our server/waitress was condescending , dismissive and rude. She refused to take back a drink a member of our dinner party asked to take back. We had to order a new drink and were charged for the one we didn’t want. Throughout the night , we had to raise our hands for service. She ignored us throughout; she was extra friendly to the dinner guests next to us. Overall poor service & bad treatment. Lastly the place is not cheap & our money is the same as the guest next to us. I will not be back .

Update Nov 2020 Don’t miss the delicious culinary treats from this local gem! The food is even more scrumptious than you remember... it’s time to enjoy pure deliciousness!! This is a wonderful transformation from the recent establishment. It is clear the chef and staff are very good at preparing beautiful and delicious food. Be sure to ask for the daily specials! Those are often the best choices for the undecided... We love Lugano for their delicious creations, and the service is first rate! When your destination is Lugano, you're in great hands.

Excellent experience at this restaurant. It was a work related large group. The waitstaff was attentive, the food was delicious and the price was good for the quality of the food. I'll definitely be going back again! Parking: Not a large parking lot. If they're busy, you may have to find parking elsewhere.

I walked in the bar and sat for 10 minutes, no bartender to be seen. The owner was at the door and could care less. There is no need to go back. If you can't get the service right, I can't believe you get the food right. Nice looking place tho.Service: 1/5

Luganos has happy hour every day from 3-6pm- it is the best! Great selection of wines and food for the happy hour menu. Bartenders Sasha and Tim are the best! We go so often they know us well.

Really like this place. They have an every day happy hour from 3 to 6 that has a variety of wine and cocktail specials as well as food specials. The rose was delicious, the service was great, and the food was really good especially for happy hour prices. Gluten-free options available and we will definitely return. Only knock as you can’t do you happy hour and less you’re seated at the bar. We had no problem with it on a Sunday, but I could see the bar filling up on a busy night

This place is a solid 5. Their set dinner was absolute value, but we decided to try a la carte. I had spicy shrimps and scallops: delicious! Tara penne a la vodka which had delicious chicken meat! Fettuccine ragu was just OK. It probably was an anomaly. Servers were super nice and efficient. The manager or owner greeted me by my name! Wow. Mr Bobby

Beautiful location with good ambience. Parking available. It was very loud at first when we initially sat, & i love intimate privacy which eventually happened as one group left.The wine I had was divine & the food was delicious. I had a few tapas and I highly recommend the baby lamb chops entree.

Was staying at the hotel up the block and my husband and I thought this would be a good place for our anniversary dinner. When we arrived the man at the front didn't greet, welcome us, or ask us how many in our party. We had to approach him and ask him for a table for two, he seated us in the back. Water glasses are already on the table and they were completely covered in hard water stains. We tried switching them with the glasses on the table next to us and they were in the same condition. Made it unappealing to use them. We saw a white couple next to us who received bread and butter. I was confused why they got some and we didn't. I ended up asking and the waiter brought us some. I ordered sea bass which came on a cutting board filled with mold. My husband ordered steak that came with too much sauce that made all the fries soggy. It was a disappointing anniversary dinner. The drinks were good and that's about it.

Great 'Social Hour' pricing...even on the weekends. I don't know if the hours change, but when we were there, it was 4-7pm. Nice big bar with seating, and more table/booth seating.