Mann Travel-Lake Norman

Connie Beach has done a superb job over the years of listening to our requests- sometimes we knew exactly what we wanted, other times needed much more guidance- and she always came up with great advice and itineraries. She also alerted us to extra “hot” deals going on with airfare or transportation passes in case we wanted to take advantage of those. She is always thorough and good with details- we have loved every trip she has helped us plan!

Due to negligence on the part of the agent this location created several issues on my Honeymoon, but this was about 11 years ago. My family has decided to try to work with a travel agent for some trips in 2023 and we decided to give them a second chance since it has been so long. I spoke with the Manager and to be honest I could tell not much has changed. First words were I am too busy and I need to hand you off, still blaming everything on COVID easy answer for poor service then the main concerns were how much I wanted to spend, my choice of travel times were issues and of course they wanted to be paid up front for "research". There was no time spent in getting to know me, building the relationship or any pleasantries. It is really sad, I was willing to give them a second chance but I can see now that they must have all the clients they need. Why take time to build a new relationships Makes since now that only like a couple of their reviews are since 2020! Mann Travel maybe during COVID some time should have been spent on training???

You guys seem to care about your reputation, more than other Mann Travel locations so I’m wondering if you can reply to this review with a corporate contact for your company. If you can help I’ll change to 5 stars for the Lake Norman branch. Context: Carriane Nicholson of the Rea Road branch was rude and incredibly unhelpful to my wife and I during an emergency in Turks and Caikos. The moment her tone become hostile with “we wish you the best” translation: you’re on your own without once offering to coordinate a return flight with American Airlines… I knew I had a responsibility to report it. That said, I would like to know who I can report it up the chain so others can avoid the nightmare we experienced. Thank you in advance.

So helpful and knowledgeable

Always the BEST..THANK U JEFF FOR ALL U DO!!..EW

We're so grateful to have careful and caring people do the necessary bookings for us

Great people! Very knowledgeable about travel around the world!

Always a pleasure to work with