Within a week of contact, I had spoken with a very polite, efficient receptionist, had a free review of my roof done and estimate made, and had a crew of workers come seal all of the boots on my roof to prevent leaks. I never felt pressured, never had my time interrupted except to schedule a visit and pay for services. The crew also went above and beyond to blow leaves out of the gutters while they were taking care of foliage on the roof. Absolutely no mess was left behind, and the staff were friendly. I'll be calling M&N again should I have any issues arise in the future.