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Reviews, get directions and information for Massage Envy - Glastonbury

Massage Envy - Glastonbury

About

At Massage Envy Glastonbury our therapists are here to alleviate every ache or pain because we agree the good life should actually feel that way.

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"Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness. Keep your body working, schedule an appointment today! Each location is an independently owned and operated franchise."
Address: 140 Glastonbury Boulevard, Glastonbury (Connecticut) 06033
Phone: (860) 633-1111
Email: moc.yvneegassam@7770cinilc
Parking: Lot
State: CT
City: Glastonbury
Street Number: 140 Glastonbury Boulevard
Zip Code: 06033
categories: massage service


Opening Hours

Monday: 09:00 - 22:00
Tuesday: 09:00 - 22:00
Wednesday: 09:00 - 22:00
Thursday: 09:00 - 22:00
Friday: 09:00 - 22:00
Saturday: 08:00 - 18:00
Sunday: 10:00 - 18:00

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Reviews
Amazing! Had my first massage ever and I loved it. I’ll be coming back once I’m in the area. Everyone was so nice. I was a bit worried reading the reviews but they were all so helpful and knowledgeable.
The staff and owner are incompetent. Customer service is not a priority. I received a massage from my husband for my birthday in February. He scheduled the appointment online. There was an issue booking the appointment and he received an error the appointment did not go through. He called the next day to schedule the appointment and indicated he tried booking online, but received an error with the booking. He was told by the receptionist it was not in the system, so they went ahead and made my appointment over the phone. I went in for my massage two days later. The massage itself was great! Fast forward to March/April. I went to pay the credit card and realized there was a double charged for my massage. I called the store to resolve, and the receptionist and manager looked into the issue. They advised my husband made an appointment for himself and never showed up. My husband has never had a massage! I repeatedly informed staff and management the appointment was for me as a gift, and I had my massage. Staff again advised my husband never showed for his appointment. I tried to resolve with the manager and owner, to no avail. They refused to refund the second charge despite several calls. I put in a dispute for the second charge with my credit card and the charge was refunded. I will never go back to Glastonbury Massage Envy due to the terrible service experience!
I cancelled a year long contract!! I might of had like 3 massages done and the last one I had my grandaughter could of done a better job!! It sucked!! So I had like 7 sessions left and again they did not inform me that I had to use all 7 before the end of the month with a couple weeks left!! Its a rip off and when you call to schedule they never have availability!! I will never,never,ever go there again!!!
Massage was great! I had a gift card and was told it was good at any massage envy.. when I got to this location to use it I was told only a fraction of the gift card amount was able to be taken off of my bill. This is highly frustrating and I will be speaking to corporate about this because I feel like when I was told I could use this anywhere- that means anywhere. If I was told that this was only good at certain locations- I would have booked at that location.
HORRIBLE SERVICE!! They like to SCAM PEOPLE FOR THEIR MONEY I made an appointment for my wife for mothers day gift over the phone and I spoke to 1 of the workers there for exactly 9mins and 28secs, they took my debit card info and made the appointment for 9am, so my wife gets there at 8:45 just like they instructed only to find out they booked the wrong appointment and told her to come back at 3pm, but we pick up our daughter at that time so we couldn't, then they said well we have to charge you a cancelation fee. And because I forgot to ask for a name of the person who attended me on the phone they said I never made an appointment and they have to charge for cancelation ??? Plus 5 YRS AGO, my wife surprised me with this place and while we are getting a massage the person attending me says she ran out of cream and said she had to go find more... 15 mins later she comes back and the timer goes off, she sees the other person finished and decided that im done too.... so my wife got finished and i was just left for dead and she didn't even apologize for not finishing.
I just finished a yearlong membership having only used three massages. So, I canceled and had 60 days to use the rest of them. I just called and asked them to transfer one to my wife for mother's day and was told that's not possible. Can't transfer massages once a membership is canceled. System won't let them do it. You'd think that when I asked to cancel they would have disclosed this to a person who has 9 massages to use. "Hey, would you like to transfer any before you cancel? You won't be able to do it afterwards ." You know, the massages are good, but a store is only as good as it's service during critical or challenging situations. They have failed to provide good service and I blame the owner because the representative put me on hold to ask her to make an exception. And exception to give away a massage I PAID for for mother's day. And they said no.when they could have easily said yes. I'll never sign up for another service with them again and neither will my wife.
I do work at the Glastonbury branch but I also am a client , so speaking from a client point of view, my therapist was spot on with my needs, communicated with me as to which massage style would help me best; front desk was courteous . Pricing is fair if you are a contract guest or a first time guest.. Would recommend as massage is a fantastic way to de-stress and deal with the day to day physical tension our bodies go through.
Staff is always helpful and the therapists are fantastic. It's a quality pampering experience, if you're getting a massage or facial, and starts as soon as you walk in the door. It seems like there are some issues with the new computer system that's being used. At one point, my appointment didn't book at all. At another point, it booked at a time when the therapist was already booked. Both times, the staff was super helpful, but it seems like that new system may be causing issues.
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