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Massage Envy - Glen Ellyn

  1. Glen Ellyn
  2. Glen Ellyn Spa

Reviews, get directions and information for Massage Envy - Glen Ellyn

Massage Envy - Glen Ellyn

About

In the Baker Hill Shopping Center

Description

Ask around. You'll find that the best place for Glen Ellyn facials and massages is just outside your door. Massage Envy Spa is your Glen Ellyn spa. Now that you know, you can start enjoying the benefits of professional, affordable and convenient massages and facials.



"Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness. Keep your body working, schedule an appointment today! Each location is an independently owned and operated franchise."
Address: 840 Roosevelt Road, Glen Ellyn 60137
Phone: (630) 790-4400
Email: moc.yvneegassam@6920cinilc
State: IL
City: Glen Ellyn
Street Number: 840 Roosevelt Road
Zip Code: 60137
categories: massage service


Opening Hours

Monday: 08:00 - 22:00
Tuesday: 08:00 - 22:00
Wednesday: 08:00 - 22:00
Thursday: 08:00 - 22:00
Friday: 08:00 - 22:00
Saturday: 08:00 - 20:00
Sunday: 09:00 - 21:00

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Reviews
Very bad experience in trying to cancel my subscription. Management told me that I couldn't cancel due to my account being under suspension. I was forced to be put under a freeze until October 31st. They told me the only way I could cancel is to get my account off suspension and pay $150. That's ridiculous. I'm unemployed now and I asked to get my account cancelled 2 months ago. And they won't let you use the credits that you have already paid for. It seems like a pure money grab. Paperwork was already filled out to cancel my subscription. I may follow the suggestion of the other commenter and follow up with the Illinois Attorney General. I will like a resolution/cancellation immediately
DO NOT SIGN UP FOR SUBSCRIPTION I had to go in person to fill out documentation and and was told that I would not be charged again. The following month, to my surprise I was charged. I contacted the location several times and was unable to reach the manager nor get a phone call back. It has been ongoing for two weeks. Eventually, I had contact my credit card company and have them handle it. My wife had a similar experience in attempting to cancel her subscription.
If you are 5 minutes late to your appointment, they will say you’re too late, cancel your appt and they will charge you full price. What a horrible experience! Never going back.
The aestheticians and masseuses are nice, but the availability, pricing and policies are ridiculous. They rope you into a membership "deal" then provide very few appointment times, and give you absolutely no flexibility if you have to cancel or reschedule - even if you are sick, even if you have an unavoidable conflict, even if you have been a regular and loyal customer for months. I basically threw away 100s of dollars for nothing. They have an app that they tell you not to use because it doesn't work or sync with the local store. I can only hope that the member cancellation form I filled out actually goes through. Go elsewhere.
They are dishonest, incompetent, or both. Six months ago, I tried to freeze my account. I spoke to someone on the phone and they assured me that my account would be frozen until I noticed that it was not. It took several phone calls to get my account frozen. Now that I'm trying to unfreeze my account, I am again having troubles. I was assured on the phone yesterday that the unfreeze was successful and immediate only to learn today that isn't the case. I've forwarded this matter on to the office of the Illinois Attorney General regarding this potential fraud.
*don't sign up for a membership* Frustrating that you can't cancel your membership online, so I had to stop in the specific store I signed up in order to cancel. I filled out paperwork, and the receptionist informed me it could take a week and a half for her manager to get to my paperwork to cancel it. I asked if there was any way to make sure it's done before my next billing cycle on the 12th and she stated no guarantees. I am in the store to cancel it well before the billing cycle, so I don't feel it's unreasonable to ask for it to cancel so I'm not billed again. I said that isn't very good customer service and then her attitude towards me turned from nice to defensive. No reason to have to jump through all these hoops. Terrible business practices by this franchise.
The GlenEllyn location was a horrible experience! I booked a prenatal appointment for my girlfriend and recieved a cancellation the day before after a 1 month wait! Then I was told when I called they told me that they would put me back on a waiting list and that was 2 weeks ago! This company needs to go out of business
First time getting a massage here and it was NOT a good experience. I showed up went through my consultation and said I’m here because of my hip flexor. It’s tight I have knots and that’s what I need worked on. I got about a 45 minute massage and Rita never once massaged my hip flexor. I brought it up multiple times but it was never worked on. I left with the same problem I walked in with. Waste of my money. I wanted to sign up for a membership but after this experience I will stay far away from a massage envy… How do you ask what the problem is and then completely ignore the troubled area. Not a good business model
They’ll give you the run around when you try and cancel. They’ll inform you at cancellation that you will not be charged again as you’ve been a member for longer than a year, then they submit another massage charge the following month. You know the routine - call up and talk to a worker, get promised a call from the manager to take care of the account - no call ever comes. Continue calling until you do get ahold of the manager, who then could care less and tells you there’s nothing they can do because your year somehow does not qualify. If you enjoy giving your money to companies that will lie to you until you have to block them from your credit cards, then go ahead and sign up
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