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Max Fitness - Fort Wayne

  1. Fort Wayne
  2. Fort Wayne Gym

Reviews, get directions and information for Max Fitness - Fort Wayne

Max Fitness - Fort Wayne

About

1415 West Dupont RoadFort Wayne, IN 46825(260) 755-2216

Description

Full service fitness center, including group classes and certified personal trainers providing 1 on 1 consultation.

Mission

Our mission is to inspire and promote change in people’s lives and our communities.

We believe you are one workout away from beginning a journey to better health and fitness. It’s a journey that will help you become the person you want to be.

We stand ready to help – with affordable memberships, a friendly staff, clean facilities and a non-intimidating environment where all people “fit” in.

Welcome to Max Fitness. Join us in making a change for the better.

Products

Fitness Center, Personal Training, Fitness Classes, Functional Training Area at all 3 locations, Kids Club, Family Plans

Address: 1415 W Dupont Rd, Fort Wayne 46825
Phone: (260) 755-2216
Email: moc.wtfssentifxam@ofni
State: IN
City: Fort Wayne
Street Number: 1415 W Dupont Rd
Zip Code: 46825
categories: fitness venue, gym/physical fitness center


Opening Hours

Monday: 08:00 - 20:00
Tuesday: 08:00 - 20:00
Wednesday: 08:00 - 20:00
Thursday: 08:00 - 20:00
Friday: 08:00 - 20:00
Saturday: 07:00 - 19:00
Sunday: 07:00 - 19:00

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Reviews
I like 24/7 gym access, good equipments and friendly staff. I wish if guests can have more than a week of free access pass.
I told a staff member that I wanted a month by month membership. I was told the cost was 49 dollars for the initial enrollment and then there would be a monthly fee of 25 per month. I asked if the 49 dollar enrollment fee could be waived for a new member and I was told she would talk to a manager to see if she could give me a better deal. I was told the fee was waived. When I tried to cancel the membership I was told that when they waived the fee they changed my membership to a 12 month membership. I said I did not approve this change. They showed me the paperwork but the thing is my initials are in a box that could be signed for either option. I honestly believe they may have changed it after I signed it, but I did not ask for paperwork when I signed up so I can't prove it. I had to pay 127 dollars to get out of the contract and I only went to the place twice. I paid the money to get out of the contract because I don't like dealing with a deceptive company. I have told some of my friends and family about my experience and they have promised to spread the word about this place. They know I very rarely have a negative word to say about anyone. Please always save your contracts and I would advise you not to trust them.
Absolutely terrible. The billing manager is awful. I went to cancel my membership 4 months ago and it never got canceled. Now I have to pay them more money because of their mistake. When I called to talk to the manager she accused me of being a liar. Then later after arguing hangs up on me. Instead of us coming to an agreement she decides to give the worst customer service I've ever had. Later after the phone call she emails me my old agreement? I'm really confused at why? I will never recommend this place. Very very rude and inconsiderate and obviously don't know how to treat their members. My entire family is also withdrawing their memberships and I am telling everyone who reads this review. Just because they tell you it's canceled doesn't mean it is. Be very very careful when you commit to this place. Also your rates continue to go up. Mine originally was $10 then $15 then $25 to "better serve their members"
Terrible customer service. I went in back in June or July of 2017 to change my method of payment. At that time, I also signed my cancellation and wanted it to be implemented upon completion of my contract. So I wasn't trying to get out of a contract early or anything. I was starting up my Master's program and could use the school's gym, so I just didn't need the membership anymore after my contract finished. It is now May and I noticed that I was charged again by them. My wife normally handles the balancing of the checking accounts, I just happened to check this one time and noticed this charge. I went into the Maplecrest location and the lady working the front desk was extremely polite, but stated that since I was unable to present a receipt she was unable to help and referred me to the billing manager. The billing manager gave me a call about an hour or so later and started the conversation off with "What do you want?" Extremely cold and unprofessional. I explained my situation, and how I had recently moved and recently had a baby, which consisted of a lot of remodeling around the house, so I was unable to locate the receipt. I further suggested that they can see that I have faithfully paid my fees to the completion of my contract and have not once signed in to use the gym since that summer when I started school back up. It is easy to deduce from these findings that it is very possible that the error is on their end, especially considering how many people seem to have issues with cancelling their memberships and being charged after the fact. I also stated that from a business standpoint I understand asking for a receipt, but from a customer service standpoint you would think they would understand the extenuating circumstances, want my business and my friend's business in the future, and thus be a little more understanding with making the situation right. The billing manager disagreed and stated that I would have to come back in to sign and cancel or send a letter in the mail which really frustrated me...why didn't they have me do this when I was in there earlier?. I asked for the number for her boss, which she replied was corporate and they don't give that number out so I'd have to contact them via the website. She was extremely cold, insensitive and provided terrible customer service. I have since reached out to corporate office via the website contact us link. I truly am hopeful that this situation gets resolved. If they want my future business after graduation, they need to make this right. If it does get resolved, I will come back and edit this post to reflect the good quality customer service that corporate provides. Until that time, however, Max Fitness will never have my business, or the business of my friend's if I have any say about it, again. As of right now, all I have witnessed is extremely unethical business practices in order to make a quick buck.
Okay selection of equipment, not enough to support the busy crowd. I did like the nice, open multipurpose room. Guest access is $5 for students or military members. Be aware they will hold your form of identification until you leave. Also be aware it's going to be poorly secured during that time.
They are nice enough until you try to cancel your membership. I went in on the 18th of April to cancel my membership. I was told by the guy at the counter that it takes a little while to process the cancellation and that I would most likely be charged for that month, I was. Then this month May I am charged my monthly fee again and they also charged my annual fee. I called to ask about it and was told that they didn't have any record of my cancellation request and there is nothing they can do. I was told that I had to come in again to reprocess my cacelation. They said They would not refund the charges. I asked what would happen if I disputed the charge with my bank and was told that they would send me to collection. So because someone on there end didn't process my cancellation request correctly they want to hold my money. Beware of this shady business practice before you become a memeber. I will never do business with the chain of gyms again. And I recommend that you find another one to join also.
Be prepared to deal with poor customer service, policies they do not inform you about and crowded space. If you are not there to notice posters posted about policy changes you will never know. Also they do charge a cleaning and equipment repair fee once a year not specified during initial sign up. Owner is crooked and will side with employees over a paying customer. Guest only get a free one time pass. Save your money or try else where
I was relocated to GA with the Army back in September of 2018, my wife moved with me in November. I have sent 2 letters including orders and the law that applies to them canceling my wife’s account and still they have yet to cancel her membership. I have called multiple times and get “the manager is not here” “the manager is at lunch I’ll take a message” and other numerous excuses. I called their finance company ABC Financial and they tell us we have to go through the club. So, here we are going on 9 months of still being charged. Maybe this will get someone’s attention and finally take care of this. Per the civil council here at Fort Stewart, we asked for any and all correspondence to be sent via letter so we can have a copy and for any legal proceedings to recoup the 9 months of payments annndddd guess what, no reply. This place is ridiculous.
Can be moderately over crowded at times, staff is usually fairly friendly as well. Seems like the people going for the classes love it here. To me it is a little steep for what you get but for the convenience of where this is located it is our go to gym.
It is a large gym which is nice, but it serves so many people it is always crowded. I try to go in the mornings but constantly run into classes that utilizes the entire turf room. Meanwhile they have two other training rooms for classes that remain empty while I'm crowded into the freeweight section to do lunges/etc. It also has taken them 5 full weeks to fix the cable fly machine. If there was anywhere else I would probably choose it. I'm tired of having to wait for equipment and kicked out of the turf room they boast about. It isn't all bad, just many, many annoyances that leave me in a bad mood instead of pumped after I go to the gym. Kind of like the Wal-Mart of fitness.
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