McGarahan & Associates helps organizations achieve service and support value. By applying extensive real world experiences, focus
McGarahan & Associates helps organizations achieve service and support value. By applying extensive real world experiences, focus and industry best practices, we deliver results focused on strategic alignment, support structure, service level management, standard operating procedures, IT service management, staff utilization and training, tool optimization, marketing to senior management and reporting.
Service & Support Value
Our services to the Service and Support industry include:
Strategic, Tactical and Operational Best Practice Consulting
Managed Services / Strategic Sourcing
Training and Certification Courses
Speaking Engagements
Executive Coaching and Mentoring
Strategic Vendor (Tools) Consulting
Customer Surveying Services
Seminar and Conference Program Creation and Hosting
White paper, Position Paper, Case Study Authoring
Quality Assurance and Mystery Shopping Services
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