2450 Trenton Road
Levittown, PA 19056
www.mchales.net
215-949-3333
McHales, Inc. is a client-focused Bath Remodeling company that strives to ensure the highest level of customer satisfaction. John Sr. and Anna May McHale started the family business in 1950. Since that time we've provided our customers with prompt, dependable service at reasonable cost. We use quality materials installed by skilled, courteous craftsman. Now we are into our Third Generation in the business and we are still following John Sr.'s very simple philosophy " We do what we say we're going to do!".
That philosophy is still the backbone of the company today.
We are big enough to serve yet small enough to care. We are experts in kitchen and bath remodeling (be the project large or small) as well as everyday repairs including plumbing, electric, major appliances, carpentry, countertops.
We have the latest communications and GPS systems so our service technicians can provide fast 24 hour emergency service.
We are licensed Contractors and Fully insured with General Liability and Workman's Compensation insurance.
We asked these Questions to our KBA customers.
Did McHales start the job according to schedule?
Did our workers arrive at your home on time?
Did we leave on time so as not to disturb you?
Were our workers courteous?
Did we leave your home clean?
Did the job come out as anticipate?
Are you satisfied with you remodeling project?
Would you recommend McHales KBA to your friends?
The results of the 134 Performance Survey returned to us from our KBA customers gave McHales KBA a score of over a 98% positive response.
These surveys forms are on display at our design center. Which is in our Kitchen and Bath showroom if you care to see them.
The following comments are replies from the above survey to a Question:
How can we improve our service?
Mr & Mrs Gallagher
"Brian was super on both baths. His workmanship is excellent and he was pleasant to have around the house."
Betty Mickley
"I see no place for improvement (2nd thought) I 'd like to see McHales taking care of painting or wallpaper as required as done in previous years"
Mr & Mrs Reed
"I am very satisfied - There's no need for improvement"
Joan Spera
"Both Brian and Mark were extremely helpful in answering question and making recommendations. Their experience and professionalism made all the Difference! Stephan was very customer oriented which is a plus in a salesman and so easy to work with. And I am so grateful to Sheila for helping me pick out tiles and fixtures for the Master Bath. It looks absolutely beautiful - I love it!! It was a bit of a challenge because of the colors I chose but the finish product is perfect! It is definitely not a man's bathroom. Job well done by all!"
Mr & Mrs Buss
"Your workers were very friendly - impressive! Joe represented your company in an excellent manner - We felt very comfortable with Joe in our home during the day while we were at work."
Mr & Mrs Mostochuk
"Just keep up the good job. We are really thrilled with the finish project. Joe was great; he's very much a professional and nice person."
Burt and Barbara Lampl
"We are very pleased with the entire bathroom and can't believe we have no complaints!"
Gloria Mignogna
"I have nothing but the highest praise for your workers and the job they did. Thank you."
Anna Mc Nally
"They don't get better. Your workers did a excellent job"
Greg Beccone
"Warren and Dean did an outstanding job. We were very happy with our remodeling experience. Thank you."
Karen M. Whitney
"It is clear that with your 50 years of experience you know how to plan and organize your jobs! For that we are grateful! With all of the attention to detail, we were surprised that the wires in the attic were not secured to a beam."
Mr & Mrs Winski
"Just keep up the good work - John and Lou both did excellent jobs."
Betty Clayton
"I am extremely happy. Everything is beautiful and finished on schedule. Please feel free to use me as a reference if needed."
Cathy Dashoff
"Offer painting perhaps."
Excerpts from an attached letter: "Like to express our thanks and appreciation; The process was very smooth from start to finish; Extremely happy with how the kitchen and bath turned out; Guest who have seen the rooms are very impressed; John Harrison made the difficult process seem easy. He stayed late and always accommodated our difficult schedules; We want to acknowledge Brian's professional advice on topics where we were unsure; His work and everyone who worked on the project, was professional and first rate."
Mr & Mrs Wolf
" It was wonderful. No need to change anything"
Mr & Mrs Hertenberger
"Don't know. Your staff is great to deal with: they were polite and a pleasure to have for our remodeling project. It was a very clean process with your staff."
Susan G. Anderson
"We wish we could give some constructive criticism but we were pleased with everything."
