Menards General Office

They made the mistake of ringing up a can of platinum plus paint that I had already owned, and just brought in to get tinted more gold. I was charged $53.89 + tax. Went back with can of paint, our chase receipt for my money to be refunded as I used my debit card. The top of the can of paint had the lthe original paint mix label from 2018 and a a new label withh added mix making up the new color on 8/21/23 they would not refund my money even though it was there fault. Said I had to take a credit of off 44 44.67. The reason for the credit says RETURN. There was NO return which was a was NOT reason for credit. I feel they should have lived up to their made it correct. Ii feel the use of return was a lie and deceptive practices. Furthermore people should start noticing there are NOSIGGns to how they handle returns or problems like this. I feel they should of corrected WRONG they made and returned full amount charged and returned 100 per cent of my money to me

Disgusting service on rebates. I have bought from this store for several years. Had mailed in rebates months ago and still have not received them. Must be farming them out to a foreign country that doesn’t read English. Was going to buy a stove and to deliver it less than 2 miles wanted $99. Won’t be shopping there anymore. A Home Depot right up the road, this store doesn’t need the business, maybe close it down and bring in LOWES

I drove 25 miles to Menards, bought several things and got a rebate slip, filled it out on May 17,2003. It's now July 27th and still NO 11% REBATE CHECK HAS ARRIVED. I WON'T BE SHOPPING AT MENARDS ANY MORE!!!!!!!!!!!!!!!!

Oh, Menards Corporate HQ, where do I even begin? It's a place that defies categorization, blending elements of a warehouse, a DIY store, and a medieval castle. If you're in the market for tools, lumber, or an adventure that could rival Indiana Jones, this is the place for you. First, let's talk about the size. I'm convinced that Menards HQ was built on a forgotten stretch of the Great Wall of China. The sheer vastness of this place is both awe-inspiring and perplexing. Seriously, you'll need a compass, a GPS, and maybe a few breadcrumbs to navigate through the endless aisles. Now, don't get me wrong, Menards has everything you could possibly need for your home improvement project, from plumbing supplies to decorative unicorns. Yes, you read that right. Because where else can you pick up a toilet flange, a lawn gnome, and a life-sized cardboard cutout of Abraham Lincoln in the same shopping trip? The staff at Menards is a unique breed. They possess an encyclopedic knowledge of every single item in the store, even those hidden away in the mystical realm of Aisle 27B. But beware, asking for help can be an adventure in itself. They may whisk you away on a magical journey through the labyrinthine corridors, passing ancient relics and mythical creatures before finally arriving at your desired destination. I must admit, the overall ambiance of Menards HQ is quite fascinating. It's like stepping into a time warp, where the 1980s meets the Middle Ages. You'll find yourself surrounded by neon signs, flashing lights, and oversized medieval suits of armor. If you're lucky, you might stumble upon a jousting tournament in the gardening section. The only downside to Menards HQ is that it's not for the faint of heart. If you're easily overwhelmed or prone to getting lost, bring a friend or hire a professional guide. And make sure you wear comfortable shoes because you'll be walking through endless aisles of temptation, fighting the urge to buy things you didn't even know you needed. In conclusion, Menards Corporate HQ is an experience like no other. It's a hodgepodge of hardware, home decor, and humorous chaos. If you're up for an epic adventure, don your shining armor and venture forth. Just remember to pack your sense of humor and a good map. Happy Menards-ing! Disclaimer: No unicorns or historical figures were harmed during my visit to Menards HQ. Well, maybe a gnome or two, but they had it coming.

As a commercial truck driver delivery at the menards dc in Shell Rock Iowa is horrible. Lost my next load to VA. Arrived at 8am its 1pm now and not even a door assigned for unload. We move the country n yuall slowing it down. Shame on the mess.

Ordered a dishwasher in December of 2021. Never showed up. Cancelled the order in July of 2022. Manager of store said since it's not a refund because we never had possession of it we were entitled to a cash refund and not in store credit, but she would have to send it to corporate and it could take 3 months to receive. We said fine. September of 2022 we asked to make sure it has been submitted to corporate. Manager assured us it was submitted in August 2022. We are now in January of 2023 and corporate is telling us we will only receive an in store credit but the time of return is overdue! It wasn't a return as THEY never filled the order! And we've been waiting on THEM, not us, to receive the refund. Absolutely horrible customer service. Will drive an hour to shop at Lowe's from now on

Worst experience I have ever had with a building materials supplier. They provided misinformation and improper advice. Their staff was rude, insulting and completely lack any knowledge needed to provide you with quality advice and service. Told me my building materials were correct, then come to find out 4 months later what they sold me would not work. Forcing me to buy additional correct materials. Also, the trusses they provided had termite damage which they refuse to cover. Their craftsmanship of their trusses is so poor the truss plates don't even connect to the truss tie-ins see pictures At this time they said I could return any unused materials. However, when I went to return the $2,100+ of product they said I was only allowed to receive store credit. Now I have to eat the $2,100+ and have no way to recoup the money. GO ANYWHERE ELSE. LITERALLY ANY OTHER COMPANY THAN THIS ONE. THEY DO NOT STAND BY THEIR ADVISE AND WILL COST YOU THOUSANDS IN EXTRA MONEY TRYING TO FIX THEIR MISTAKES.

We visited Menards East location yesterday afternoon about 4:30. We pulled into the parking lot and the store was not busy at all. My husband has a degenerative muscle disorder and can only walk short distances. He needs to use either his power wheelchair or a power scooter. We couldn't bring his power wheelchair because we needed room in our vehicle for everything we were buying. When we arrived at the store, there were no scooters available to use. I asked the employee at the counter and she said "both of them are being used." A store as large as Menards needs to have more than 2 scooters available. I realize the ADA doesn't actually require stores to have any scooters available, but as a courtesy to your physically disabled customers, having more than 2 would be wise.

Bought a snowblower from Menards on the 17 of January used it once. Tried it again on the 19 of January it didn't work. After going through the process of taking it to a warranty shop they still won't return it or replace it . I spent a lot of money on my snowblower. Will NEVER shop here again. Home depot from now on! Menards has an awful customer service and customer relations.

I ordered a bath vanity and medicine cabinet in the wrong size this was displayed at the store online. I tried canceling within 24 hours and was told they could not cancel despite it not being schedule for delivery for 6 more days. I will be changed 25 percent to restock a display model? Doesn’t seem ethical or legal when reviewing the cancellation policy. Don’t order anything off the website as you will not be able to cancel it and all items will likely be special order.