I get stuff I need here, like frozen pizza, cedar panels, hickory cabinets, or a greeting card. I've had two major cabinet projects designed here, all successful. Bring the kids...
I love shopping here. Doggy toys. Plumbing electrical, paint, friendly & helpful staff
Unfortunately you cannot post a 0 star review, but the experience I had really doesn't warrant any stars at all and here is why: After purchasing a large, expensive window A/C unit from the Stillwater, MN Mendards it became abundantly clear that this thing had been a returned item that Menards didn't inspect before putting back on the shelf and reselling at full retail price without any mention that this was not a new item. I'm not talking scratch & dent issues either; someone had actually modified the cord by splicing a different plug to the end so it would be compatible with a regular 120v outlet. There's no doubt they returned it because it obviously wouldn't work due to insufficient power and shoddy workmanship. **Photos below to show how egregiously bad it was and how obvious it should have been for Menards to see before selling the thing again** Then to add insult to injury, after being on the phone for quite some time, listening to a guy breath as he walked through the store looking for his manager, explaining the situation again and asking them to help provide a solution to a problem caused by their negligence by requesting that they deliver a replacement and pick up the compromised unit they sold me all they said they could do to help was call another Menards to see if the A/C was available for us to bring in and exchange there. How is that helpful? I too have the internet and a phone so am pretty capable of doing that exact same thing! I've since followed up in an email to the Stillwater store to ask for some more information on their policies and give feedback, but no one has bothered to reply. Clearly they give zero $#!^$ about their customer service and have questionable policies in place and people in charge two thumbs down to Josh Ketchum, their GM. While I know not many people will read this lengthy review, I'm posting anyways in hopes that someone from Menards will see it and it opens up an internal dialog about how they can improve on the customer service experience.
This is my go to Menards location and I live in Houlton, Wi. This store has everything I need for DIY projects, remodels, and repairs. Not to mention the stores nice selection of odds and ends you might not have to goto the grocery or other department store for. I like the plant’s selection too. Overall a great place to get what you need for getting the job done. Be careful in the parking lot, it can be like a maze if you don’t know your way around.
We often try other home improvement stores and always end up back at Menards. They had what we needed and cashier was really nice.
Very helpful service. Quick lines for checkout. Joe and leah
Always has everything you need and if they done at that moment they can get it quickly
As a loyal customer we were shopping tonight and had a couple Visa e-cards to use. The supervisor in charge came over to the cashier we had and was so rude to us and would not accept them as payment. We Jane used them in their stores before. He obviously hasn’t had customer service training and should not be anywhere near customers. He walked away when we tried to talk to him nicely. Didn’t get his name but he had dark sort of curly hair and needs a new job .
Nice friendly staff, efficient check out. Had everything I needed in stock. Lumbar yard well maintained and help available if needed. I prefer Menards over the others as it seems to take less time to get in and out of store.
The ladies in the soda area/dry goods/ food area were super helpful . One told me about the Dove cucumber body wash on sale for $3.00!! I love Dove products. Friendly folks and great customer service is why I always enjoy shopping at Menards.
