Menards

Our association recently asked us to change our mailbox! Menards in Joliet made it simple and took less than 2 hours total for the entire process on a 90 degree summer day!! We purchased literally 3 items total and installed it all ourselves and we couldn't be happier with the level of service, commitment and cleanliness this store withholds on a daily basis!! We are constant customers and give this location 20 out of 5 stars!!! Kudos to all staff, management and regional management!! We see you!!!

This happened a few months ago. I'm having ptsd thinking about how angry i was. I tried returning a defecting table saw that could be used as a table top saw. The adjustable leg was on one of the 3 longer legs. I used the saw since I didn't see the leg till I tried using it as a table saw. I tried returning it and get a refund but the customer service and manager refused and gave me an exchange instead. So as soon as we left joliet location, we drove to crest hill and returned it. It was so inconvenient and unnecessary for me to drive to crest hill to return it.

1 I am a female, 30+. While shopping today at Menards, I needed assistance from an associate. While in conversation with her, a male customer approached us and interrupted us to ask a question. I spoke up and told him "I'm sure she will be glad to help you when she is finished helping me." He then acted insulted, and the associate stopped helping me to answer his question. There was another associate within 5' of us, not busy with a customer. The associate helping me then stopped to take care of his question. Neither the customer nor the associate seemed to think there was anything disrespectful to me in this behavior. I was wearing neon yellow at the time, so I know he saw me. This has happened MANY times at Menards at least 10; there is a general attitude that male customers deserve better service. 2 I called the store to finally express my displeasure at this level of service, and spoke with a young man with a title of "front end manager." Kohlson He didn't seem to feel my concerns have any merit, and denied that could be a "gender issue." His stated reasoning was that they are taught to take care of aggressive customers first, even if they interrupt. I sincerely doubt he has had much personal experience with "gender issues," especially since he is about 20 but so be it. He then gave a guest services number. His attitude was very brusque, brushing me off. 3 The message at the Guest Services number states Menards is dedicated to customer service. However, there is no way to speak with a person. What a pain, and total disregard of any form of respect or genuine service on their part! within 5' of us, not heping anyone.5' of us, no

I generally find shopping at Menards to be a pleasant experience - until they stole from me by selling used goods, poor quality ones at that. Many online reviews rate their customer service poorly. Until now I have not had that experience. I recently bought 3 Patriot brand light strips. One was obviously a customer return. It was dirty and scuffed. In addition, parts were missing from the opened box that were in the two NEW boxes. I appreciate being able to easily return an item. However, returned items should only be sold as distressed or at least open-box. Re-selling used goods is the same as stealing. It is deceitful and immoral. I suspect they prosecute people who steal from them. Menards has proved to be no better than a common thief. I gave two stars only because not all of my experiences have been like this. But once is more than enough!

One of the better Menards locations. Staff is helpful and easy to find and the layout isn't confusing. Location is also clean compared to other Menards locations

I am editing my review now because it turns out Mal wasn't 100% truthful. The instalation kit for the countertop we were told would have all the supports we would need. It didn't. The delivery people charged us an extra 50 bucks for service to bring the countertop into our home, which we paid because that is where we wanted it. Day of delivery they said, "nope, not going inside your home." Previous: Excellent service today from Mal, she was so helpful and informative. We have put off getting an island for our kitchen for 10 years...she made it so easy we are kicking ourselves for waiting so long!

We've shopped here for years and spent $$$$, the last few times shopping, employees were too busy talking amongst themselves then helping or answering any questions. Today was the last straw, we decided to buy a bunch of mulch, I was under the impression, someone could help us load. Even heard the request over the Walkie Talkies, no one showed. The 3-4 that were all around even watching, laughing & having a good ol' time with other employees, didn't even offer to lend a helping hand. We'll shop at Lowes or Home Depot with better customer service.

Have a better selection of items vs competitors. This is especially true in plumbing and lumber departments.

I felt very comfortable with one of the managers. We looked into getting a shovel and all of the stock was on the wrong tag. The man said you can’t look at prices to shop can’t you just afford it if you actually need it. As a Hispanic who is educated I was astonished as he was questioning my income. I want to speak to corporate as this was by far the most racism I have ever experience.

My partner and I stopped by for an order pick up yesterday. Three wonderful men helped us load my car. I wish I remembered all their names but I believe two of them are named Jade and Kelly. They were absolutely kind and helpful. We had no cash on us and wished we could have tipped them each. They deserve that and more! It was pretty busy and never once did they change their kind demeanor. Most of my order was picked up and the rest they said they should have in 1-2 weeks which we can absolutely manage.