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Reviews, get directions and information for Michaels Stores

Michaels Stores

Description

North America’s largest specialty retailer of arts, crafts, framing, floral, wall décor, and seasonal merchandise for the hobbyist and do-it-yourself home decorator. Michaels produces ten exclusive private brands including Recollections®, Studio Decor™, Bead Landing®, Creatology®, Ashland®, Celebrate It®, Art Minds®, Artist’s Loft®, Craft Smart® and Loops & Threads®.



"Michaels has everything you need to explore your inner creativity. Our expansive craft assortments include the most popular art supplies, fabric, canvases, yarn, knitting & crochet supplies, frames, floral, scrapbook materials, beads, jewelry kits, Cricut and craft machines and much more. As the back to school season begins and fall approaches, Michaels is your one-stop destination to make this time of year unforgettable! Shop our wide selection of school essentials, including day planners and folders for kids & classroom decor and storage for teachers. Embrace the fall spirit and Halloween holiday with both indoor and outdoor decor. From pumpkins, wreaths and garlands to inflatables and porch signs, Michaels is your go to for the season."
Address: 121 Pearl St, Braintree (Massachusetts) 02184
Phone: (781) 519-2596
Parking: Lot, Street
State: MA
City: Braintree
Street Number: 121 Pearl St
Zip Code: 02184
categories: arts & crafts store


Opening Hours

Monday: 09:00 - 21:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 22:00
Friday: 09:00 - 22:00
Saturday: 08:00 - 21:00

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Reviews
Staff just didn't want to ask people if they needed any help as soon as someone walks past by they would turn around and start walking away the store looked a little messy even tho it was like 10 customers in the store I won't be visiting michael in Braintree anytime soon I'd rather go somewhere else don't waste your money or time at this store
Always decent, staffing seems to be an issue though. Register line backs up quickly-- but mostly not their fault due to everywhere having similar issues. Sometimes it's easier to find items elsewhere or online but they have a good general selection if you are mainly browsing with a rough idea
Awful customer relations!!! While in the store I needed to use the restroom. I was informed that they didn’t have restrooms for their customers!!! Just for the workers!!! What??? Would give no stars if I could.
They had nothing we could buy enough of. yarn to make a blanket , 1 of this , 2 of that , shelves were empty!
Went on their website, to see if they had what I was looking for. Website said yes, so went to location to see if it was what I wanted; only to not see it anywhere in the store. Went to cashiers to see if they could help. The cashier wasn't sure so requested help. Eventually, what I was looking for was found. During my wait, the customer service gal kept the cashier informed of why it was taking so long & she apologized for the delay. CS gal finally finds it & rings up my purchase in a new register so I didn't have to wait in line again AND apologize also. This type of customer service is hard to find nowadays. I commend these ladies who was working on 1/1/2020 pm. This is my new go to craft store. THANKS ladies!
It's a shame that staffing and a shortage of good craft stores are in the state that they are. Shelves were a mess. Never found things that were supposed to be there. One register open with a 10 person line when I went to check out. Left frustrated. The cashier was friendly, just should have 2 or 3.
I’ve been here several times, and the staff is always friendly and helpful! Today in particular, I was struggling to understand the UPS drop off and botched one of my labels and the person at the register was incredibly patient and informative.
Deals were less than attractive considering the competition is a half mile away. There were some exclusive items that were worth the extra money. Staff was friendly but overall less selection with the basics.
Great customer service and a wide variety of items. Specifically, Nicole and Chris were such warm, friendly, and lovely employees! I so appreciated all their help. I’m not sure who’s in charge of hiring, but my only suggestion would be getting a few more employees to help Chris out on the register. It doesn’t seem fair that he has to balance those lines by himself! Other than that, great experience :
lovely place to shop very helpful and friendly staff
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