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Michaels Stores

  1. Silver Spring
  2. Spring City Store
  3. Colesville Store

Reviews, get directions and information for Michaels Stores

Michaels Stores

Description

North America’s largest specialty retailer of arts, crafts, framing, floral, wall décor, and seasonal merchandise for the hobbyist and do-it-yourself home decorator. Michaels produces ten exclusive private brands including Recollections®, Studio Decor™, Bead Landing®, Creatology®, Ashland®, Celebrate It®, Art Minds®, Artist’s Loft®, Craft Smart® and Loops & Threads®.



"Michaels has everything you need to explore your inner creativity. Our expansive craft assortments include the most popular art supplies, fabric, canvases, yarn, knitting & crochet supplies, frames, floral, scrapbook materials, beads, jewelry kits, Cricut and craft machines and much more. As the back to school season begins and fall approaches, Michaels is your one-stop destination to make this time of year unforgettable! Shop our wide selection of school essentials, including day planners and folders for kids & classroom decor and storage for teachers. Embrace the fall spirit and Halloween holiday with both indoor and outdoor decor. From pumpkins, wreaths and garlands to inflatables and porch signs, Michaels is your go to for the season."
Address: 8661 Colesville Rd, Ste A104, Silver Spring 20910
Phone: (301) 844-6732
Parking: Lot, Street
State: MD
City: Silver Spring
Street Number: 8661 Colesville Rd, Ste A104
Zip Code: 20910
categories: arts & crafts store


Opening Hours

Monday: 09:00 - 21:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 21:00
Saturday: 09:00 - 21:00
Sunday: 10:00 - 19:00

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Reviews
The worst customer service I’ve ever experienced. I was doing an instacart order so I approached the only person working & asked for help finding some needless. Not only did she not help at all, she had the worst attitude. She rolled her eyes and just pointed. I ended up cancelling the order and leaving. Most of the store wasn’t even stocked to begin with. Go to the one in Aspen Hill, so much better
It's better to go on a Sunday because the parking garage is free and unlimited. Too many of the merchandise slots in the store were empty. I was expecting the slots to be fully plenished since weekends are when most people come out to shop.
I had a pick up order and I go to the cashier and she was really rude. She said your stuff it’s over there instead of being nice and telling me a let me show you where your stuff is. I will not be back to that Michael.
I honestly don't know how management trains their employees on customer service but everyone from the manager to the sales reps are unprofessional. I ordered pictures for my wedding over 6 weeks ago and the correct print still has not arrived. No one cares or even bothers to help resolve your concern, regardless of being in person or over the phone. I spoke to Mercades today and again... received no help. Store is severely understaffed and disorganized.
the staff is sweet and they have pride stuff already! i couldn't help getting a nonbinary flag for myself! :D
3.21.23 - The manager, after being asked via radio to assist customers, finally emerges from the back to find multiple customers needing assistance. She then blames the cashier who is the only person working in the store for not getting her faster. I've watched the cashier for 20+ minutes fielding questions, price checks, a consistent line of people making purchases and pick-up orders - all while waiting to get a refund for missing items from my pickup order. With a horrible tone she tells the woman off in front of us claiming that she heard the radio calls but didn't realize it was for customer issues. "Sometimes people call on the radio for other things. I've been working in my office. Alllllll you needed to do was tell me customers needed help." Um, we ALL heard her call for you 3+ times saying she needed register and pickup assistance. She patiently waited and you did not come. She tells me "You should have knocked on my office door." What?? This is a retail store. Get out of your office when 1/2 of your staff are on break! Don't blame an employee who has been nothing but helpful, polite, apologetic AND the only person out here working in the whole store. Her apron says "Framing" - is being a cashier even her job or should be be helping the guy standing in the framing section for the last 20 minutes?? If you need to train or retrain an employee on how to assist a customer that is one thing. You do it later though. Do NOT be rude to your staff or try to shift blame in front of customers. It makes YOU look as incompetent as you are and everyone feels bad for your staff. Also, the craft felt for preschool we were there to purchase was terrible quality and the story was dirty and not well organized. I should have gone to JoAnn's in Wheaton. Will not make the same mistake again. Also, I was not refunded as manager who finally appeared said I would be for the hot glue sticks missing from my order. It is now worth $7.19 to never have to talk to this person again.
Absolutely terrible experience. Was first in line and waited over ten minutes while only one associate was helping another customer. A second associate came to the register then quickly left. I put all my stuff back and left and will never go back to this location.
Got what we need here to start our little project! So it's a place if you need any creative resources from arts & crafts to baking decors and much more.
Nice place to eat. Other restaurants Bus Boys & Poets, Starbucks, & Potbelly's are also located in this area, as well as the Brookland Metro Train Station 2 blocks away. Also has a Capital Share Bike station across the street from the restaurant...5 cents per minute.
Standard Michael's easily located in this mall. Small but full of inventory. Prices have gone up so it's worth it to join the club for discounts. Bus access, with some street parking or the garage nearby. Eateries and other shops. As with any mall, be an alert patron.
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