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Reviews, get directions and information for Middlesex Post Office

Middlesex Post Office
"Visit your local Post Office™ at 95 Marlborough Ave! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."
Address: 95 Marlborough Ave, Middlesex (New Jersey) 08846
Phone: (732) 356-2100
State: NJ
City: Middlesex
Street Number: 95 Marlborough Ave
Zip Code: 08846
categories: post office


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Reviews
Google gives option to upload videos now but this is not a new review, review was originally made 8/29/2022 so this is a copied/pasted and told I’ll be given an update by USPS upon my experience. I'm writing in regards to not only the unprofessionalism me and my mother encountered at the USPS office at Middlesex, NJ 95 Malborough Ave, but offensive misogynistic and racial terms coming from this employee Jakira who's black herself as well as a male co-worker of hers who was also unpleasant, unprofessional, and codoning her actions while talking to both of us as if we are inferior beings and as if we didn't need to be there. This seriously needs to be addressed, especially when Jakira blurted in our faces that "It’s the black females that come in here" along with other derogatory and racially offensive quarrels with a laugh and smirk 3 times. The actions and embarrasment in front of the few customers coming in and out of the office that I had to clandestinley record mid scenario wishing I've recorded earlier. We never had these issues even before they started working here and I've shipped here with no issues for years. At 12 p.m. today same date I'm documenting this, me and my mother carried a package to sit on the table where other packages are located to drop. As soon as Jakira picked up her eyes to notice, she claimed how the package can't be shipped at all with a horrible attitude without explaining. My mother asked politely why it can't be shipped since we know the guidelines and restrictions already with length limits. I've had her drop a bulky big box before where Jakira and employee claim how they can't take the box but the next day that was shipped out of office with nothing sent back to our house. As soon as my mother told her calmly but sternly that she had an attitude and as I tried to bring the tension with Jakira to bring the attention more on the packaging, she talked over us while yelling she doesn't care what profession she's in and said "it’s the black females that come in here" 3x and kept saying "y'all black females love to be loud and want to brawl, I deal with black females all the time in here", "and all of "US" are prejudice towards her while she laughed and did a smirk when the weird thing is she was acting what she was portraying and we don't even come from that kind of background nor behavior which is hurtful and stereotypical. She even disregarded that my 63 year old mother is tone deaf where she's trying to explain and calm down this unruly employee as I wanted a supervisor. Her and the man employee refused to give us any numbers nor names labeling how they had some people come to their house. This was so generalizing and so unnecessary! He also lied how the packaging is way over 20 lbs and have to pay $182.15 although it's USPS Parcel and took care of the label online already. He was so rude tagging along with her that he threatened to call the cops on us. My mother was shaken by her wrist and wanted to cry and made it look like we were bad people when they are the ones acting vulgar. We took the package to a different USPS and was treated with such care where this employee said we need to write them up. There's many reviews regarding these same employees that I will make it known as well. If you encounter this too, please say something as well as the same black women Jakira has done this done and as she referred to although I see all races of people made complaints base on these reviews. I will try to post the clip of the scenario, her talking over, and most importantly making the anti-black women comments if Google reviews allows me.
I honestly don't understand this place! Do they pull names out of a hat when they hire staff here? Why bother even coming to work if you're going to be miserable! No thankyou! Very inconvenient that I have to drive to south Plainfield to get good service...and OMG forget about the mail carriers...try my own mailbox please ..my name is written ON my box..in huge letters...take the 30 seconds and do your job!
This Middlesex, NJ office is the absolute worst! Over the years it's gotten more and more unreliable. The front office personnel couldn't be more miserable and unfriendly. They act as if they are being put out by having to do the job they get paid for... this is a small town and they aren't overwhelmed by any means! If I worked like this I'd be fired!! And having to wait 5 days for a package that the office received in, to be delivered in town is ridiculous!!!I'm disgusted!
Horrible post office!!! RUDE workers!!! THEY all should retire OR GET FIRED!!! THEY ARE old and miserable.!!! I HAD A BAD EXPERIENCE!!!!
If I could give the workers at the post office a negative review I would. I just took my 2 month old to get his passport application processed. The USPS website says it takes passport pictures so I went expecting an easy process. When we got there the two post office workers declined to take the picture because they didn't have the proper white background for an infant. I went home and got a white blanket as told. When I came back, I got an attitude from the clerk saying that now they didn't have the proper camera to take the picture and I just should just go to CVS and bring the picture to them. They kept insisting they can't it until I challenged them and then they finally agreed to "try." Well surprise surprise with the white blanket the picture turned out just fine. Moral of the story, our government workers are losing money for their own agency because they don't want to do their job.
Helpful and professional staff doing a tough job with a lot of possible points of failure that they can’t usually control.
Got to our 2:30 appointment at 2:30 meanwhile we waited 15 minutes to see worker come and tell us to reschedule… how rude! Also be mindful of people picking up kids and making effort to be there on time.. it’s incredible how people do not care for anyone anymore …
ONE STAR ONLY BECAUSE I HAD TO AT LEAST GIVE IT ONE - But really a ZERO STAR I had an appointment to renew my kids passport at 2:30pm. I arrived at 2:15 and was told to come back at 2:30 since the woman was "on lunch". I returned at 2:30 and she was still "not there". The gentleman tells me she will return at "2:40, 2:50, I'm not sure". I questioned why would she take a lunch and not come back at 2:30 if there was an appointment scheduled?! No response. I wait in the lobby a few minutes to give some time. About 5 min later I go ask if she is back to which he says no. I then ask if he can call her or text her and let her know her appointment is here. He says no "she's at lunch". Now I am irritated since I am also on lunch and making my scheduled appointment! The woman comes out of the back office and says "I'm on lunch so you're going to have to wait" - something to that nature. I asked if there was a manager or someone else who can do it to which she replied "I am her, I am the her who can do it". OK so again, I had an appointment!! She then tells me if I have a problem with it than I can go ahead and book another appointment and walks away back into the office. I went to the lobby just completely irate and dumbfounded. I returned to the counter with my camera to record her and asked "you don't like to keep appointments???!" The gentleman at the front says it's not about appointment she is on lunch. She returns from the back office and again says she's on lunch. I asked for how much longer?? She says about 20 minutes. She then claims that didn't know she had an appointment. So I asked her "I booked it and it didn't go through to you?!?!" She replied NO, tells me I can continue to record her as I did, and she walks away telling me to have a good day. UPDATE: 2 hours later I continued to call to get the woman's name. 100 calls later, someone finally answers at 5:30PM. I kindly asked him the woman's name and he cautiously asks why and does not give it to me. He tells me he is the supervisor on duty so I tell him the background story and he tells me "of course when someone sees they are being recorded they are going to get mad". I said excuse me I did not record until I came back in AFTER she told me to go book another appointment and walked away from me. He then says "I just find it funny". I asked him, "what part of this story is funny?" He says "i just find it funny that people get crazed for having to wait". I then clarified for him that waiting was not the issue. The issue was the manner she came at me, along with WALKING AWAY after telling me to book another appointment! Had she kindly said, "I'm sorry, would you mind coming back at 3?" or something along those lines, NO PROBLEM. In trying to explain that to him, HE, THE SUPERVISER, HUNG UP ON ME!
Long lines & as evidenced by many reviews, some of the post workers at this location need to improve their customer service skills. Convenient/central location but lacking in manners towards the general public. Thank you.
Passport Appointment got cancelled. I received a call just a day before. I appreciate the call. It would have been great had they let me know few days before. Now days it’s very difficult to get appointments.
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