Reviews
Terrible service. My very first visit to Insomnia Cookies, I stood in the store for 20+ minutes watching one employee fill mobile orders, and another employee fold boxes. There were several other people in line behind me as well and I was never once acknowledged, asked if I needed anything, NOTHING. I understand it can get busy with lots of mobile orders coming in, but there was a second employee in the store with his back turned to us that I would think could have helped the customers in line. We were all completely ignored by both employees the entire time we stood there. One lady even asked if it was close to closing and the only response she got was "No, I'm just filling mobile orders." and then the employee went back to doing what he was doing, never once mentioning helping us. It was nowhere near closing time, I believe it was around 9 pm. I ended up leaving with no cookies, and some of the other customers left as well. Very disappointing. I've never experienced such bad service anywhere.
I usually don't review places but I have to make an exception. Very kind delivery staff, even though it was a short interaction, they were very polite and my only regret is that I didn't tip them. Good cookies - thank you!
This location is pretty good, the parking is a little weird as it’s in the back by Jimmy John’s. I haven’t had an issue with anything and of course it’s by a college campus so they’re open late, major plus for me. Their cookies are standard I’ve gotten some here in Muncie and I’ve gotten some in broad ripple and they’re very comparable. Pro tip: download the app for the rewards program & screenshot the reward barcode scanner it’s much easier when it comes time to scan.
Rude & disrespectful! To be located in the university village where hundreds of faculty, staff, students, and parents pass through is really problematic. They should learn good customer service or get out of the university village. Additionally, the "server-cashier" had no problem telling me that she was the manager. Insomnia Cookies might not be all that concerned with their brand.
Best cookies and icecream. Easy to order on line. Perfect punctuality
Cashless business. I would have given a higher rating, but they don't honor hard earned cash. A cashless society is bad news.
This place may be called “Insomnia Cookies,” but good luck finding a cookie or decent service anytime in the evening. They will be out of nearly everything, slow, and make you feel like an inconvenience for needing something baked despite them being open for several more hours? not sure why they don’t just pop a new sheet in?. The cookies, when available, are really tasty, a little pricey but I’ve repeatedly been let down by this location. Don’t bother coming in store, just place an order online ahead of time.
I went in earlier this evening and the lady that was helping me was very rude and short. She cut me off several times and made it clear that she didn’t have time for me. The cookies were fine but the service was not.
I love their snickerdoodles and peanut butter chip cookies!
A friend and I went two nights ago. I mentioned it was our first time. The lady seemed annoyed and impatient that we were there. She got the order wrong and I couldn't order what I wanted because they were out. Not the most pleasant first time experience. Doubt I'll be back anytime soon. Cookies were good but very pricey.
