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Reviews, get directions and information for Mint

Mint
"MINT dentistry is committed to creating sexy smiles, using top-quality materials, and providing patients with a positive, first-class experience. MINT dental professionals treat patients as a team, which is comprised of the most qualified, board-certified dentists and oral surgeons in the state. The exemplary MINT facility is professionally designed and decorated, featuring the most advanced technology available. MINT touches are added to each patients' visit massaging treatment chairs, Beats headphones, flat-screen televisions to create a comfortable atmosphere that makes treatments simple and relaxing. MINT dentistry patients with PPO insurance receive free teeth whitening with treatment. MINT dentistry is extremely experienced in a ..."
Address: Burleson
State: TX
City: Burleson
categories: dentist & dental office



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Reviews
If there was an option to give this location a rating of zero stars I would. Their Dallas location is awesome and wish I could say the same about Burleson. Unfortunately the only area this office is consistent with is their inconsistency, poor customer service and revolving door of new staff because no one sticks around. On a prior visit I left after an hour wait because they were behind/short staffed. About a month ago my appointment was cancelled by them after confirming it through multiple channels text/email THEN harassed by phone/email to reschedule the appointment they canceled. When I arrived to this one visibly pregnant they asked if I had my pregnancy consent form from my doctor to have X-rays done, mind you they did X-rays 6/7 months ago when I was there. This was news to me as I wasn’t told I would need a consent form much less another round of X-rays. I explained I didn’t want the X-rays anyway after already having them taken on my last visit and that I was just in for a routine cleaning. I was then told that they wouldn’t see me without new X-rays and attempted to hand me a consent form to take back to my doctor for permission. PASS. 3 strikes, you’re out. Foolish of me to expect a seamless visit. Take your time, your money and your mouth elsewhere.
In the past I had a great experience with Mint till today. When I first arrived the receptionist had her toddler in her lap who was crying and screaming. While filling out paperwork the toddler was running around in the lobby banging on the doors, lifting shades and screaming. At one point, another patient thought he was my kid and I was leaving him behind when going to the back. After having x-rays done the doctor recommended I have a deep cleaning and would not perform my regular cleaning or do the teeth whitening mold. I wanted to move forward with the deep cleaning but was told they were about to close and now I needed to make 2 additional appointments for the deep cleanings. I feel like this place was very unprofessional and my insurance carrier is being abused by this system.
Very disappointed and would've preferred to give zero stars. I went in for a cleaning and a filling. Had to go back for an bite adjustment after the filling and not sure why this tooth hurts so much when it wasn't hurting before the filling. Also had half the cleaning done as they said they had to split it a week apart due to insurance. Went to get the other half done and was told they couldn't because my blood pressure was high. I kept telling her that the way she was taking it was not correct and of course she came in with another one just to do it wrong again. Then told me I had to get medical clearance and then said I can keep the payment there as a credit. Ummmm, no! Refund, but I will have to see that it 7 to 10 business days. I left there, went to VA just to have a blood pressure check that was no where what they charted. The nurse at VA was shocked when I told her how they checked the blood pressure and she saw what they put down. She said I wouldn't have been able to drive or anything at the blood pressure they had me down as. To make matters worse, my husband had an appointment the same day and they closed early without even notifying him. Then they called him to go in today and take a guess, high blood pressure. They asked him the same, to keep the money he paid PRIOR to any work being done as a credit. He politely told them to refund it. He came home and checked and again, no where what they charted it at. The biggest question is why were people being asked to pay PRIOR to any work being performed when just last week, I didn't pay for anything until after the work was complete??? Made an appointment at a new dentist so he can complete my work.
I have been going to the Burleson location since 2020 and my experiences have always been positive until today. After X-rays the doctor recommended a $200 deep cleaning and informed they would not perform my routine 6 month cleaning unless I complied. This is a ridiculous business practice and after reading other negative reviews it hasn’t just happened to me. I would not recommend Mint Dentistry and never plan on returning.
When I called to make an appointment. I ask if they took my insurance and I was told yes so I booked appt. I had broke a tooth and needed immediate attention. I get there to be told they do not take my insurance so I enrolled in their program. They did X-rays and I needed a deep cleaning and was quoted a ridiculous price with their program which I forked out 140.00 desperate to get my broken tooth fixed. They then told me they couldn’t fix it and sent me to an oral surgeon they also would not take my insurance and was very expensive. I feel this dentistry is highly over rated. I also did not like the bedside manner of the dentist. Wanted a refund of my enrollment fee into the program and was told no because they did X-rays on me which were useless to me because I walked out with no resolution. Never would recommend them. Advertising makes them sound really cool, but their not. Highly over rated!!!!!
Mint Dentistry in Burleson always goes above and beyond for our family. The front desk staff are kind and always welcoming. The dentists and dental assistants/hygienists are amazing. My daughter is on the spectrum and she feels very comfortable at her appointments. Would absolutely recommend Mint Dentistry!
Great experience! Everyone is so nice and helpful! They have massage chairs and let you listen to your own preference of music while you’re in the room!
I'm new in town and had an urgent dental situation. I relied on my dental insurance website to find a new dentist in the network. I didn't know who I would see, but was able to book an appointment online for the next day. I was very fortunate to find Dr Fatema. I was alarmed to find upon my first visit that I needed a root canal. I was very anxious about the procedure with a new dentist I'd been with my previous dentist over 25 years, but she and her assistant were compassionate and attentive and did a great job. The massage chair was an additional comfort and I appreciated the distraction of a favorite film playing on Netflix. A thoughtful bonus, they provided sunglasses to protect my eyes from the harsh examination light and anything that could have gotten in my eyes during the procedure.
UPDATE: So I went back to Mint for my cleaning & they did all new x-rays & an exam. The doctor came in & said I had 2 cavaties & I need a deep cleaning.......I was going to schedule my appointments but they don't have hours that work for me. I left Mint so mad that I started looking for another dentist. I found one closer to my house with later hours. I saw this new dentist & he said I don't have any cavities!!!! I would highly recommend not going to Mint for any dental work whatsoever!!!! They only care about making your teeth white & taking your money for false diagnosis. First time here....so far, I like it. X-rays were very easy & comfortable. Taking molds for whitening trays was so quick. Staff is super friendly & this office is very clean.
Foremost, my regular dentist is booked till February next year! 2023, but I wanted to get my teeth cleaned because it was about time. So, I made an appointment at this location, and it was a huge mistake. I never experienced soooo much pain cleaning my teeth!! Geeezuuss! Well, my bottom teeth, that is, because she didn't do the top teeth at all. Even after I asked twice to do so. Honestly, my teeth are still gritty, and I'm in alot of pain. I'm surprised I still have teeth left after that horrible visit. I have learned my lesson, and I will now be patient with my regular dentist. It's a shame I wasted a visit there.
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