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Moe's Southwest Grill

  1. New Hartford
  2. New Hartford Food

Reviews, get directions and information for Moe's Southwest Grill

Moe's Southwest Grill

About

Our atmosphere says, 'you be you, we're cool with that…' Find out more about us, our menu, locations and catering at www.moes.com. #welcometomoes

Description

Welcome to Moe's! Enjoy burritos, quesadillas, tacos & more made from 20+ fresh ingredients. Kid's, vegetarian, low-cal & catering options are available. And chips & salsa are free with every meal!



"***Our restaurants may be experiencing limited hours or may be closed. Please call to confirm operating hours. Thank you for your patience during this time*** Welcome to southwestern food with a twist. Welcome to burritos, nachos, quesadillas, tacos and burrito bowls made just for you. Welcome to pico de gallo, seasonal salsas and good times made in house every day. Enjoy FREE chips and salsa with every meal. Welcome to Moe's New Hartford - Aspen Plaza!"
Address: 4632 Commercial Drive, New Hartford, New York 13413
Phone: (315) 765-0007
Parking: Lot
State: NY
City: New Hartford
Street Number: 4632 Commercial Drive
Zip Code: 13413
categories: mexican restaurant


Opening Hours

Monday: 11:00 - 21:00
Tuesday: 11:00 - 21:00
Wednesday: 11:00 - 21:00
Thursday: 11:00 - 21:00
Friday: 11:00 - 22:00
Saturday: 11:00 - 22:00
Sunday: 11:00 - 21:00

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Reviews
Been here so many times and although the food has always been good the staff is always on and off… However, yesterday was a very pleasant surprisekinda . I placed two mobile orders and never thought to check my email for confirmation. Turns out my second order never went through. When I got there I looked for my order which wasn’t there. Long story short this sweet manager came over, told me what had happened and wound up making the order right there for me. She didn’t charge and was very nice and apologetic. I couldn’t figure out how to give her the survey I promised her for her kindness so I thought a review would be fitting. Thanks, Rachel!
Dishes are plain and straightforward. I ordered takeout because I was in a hurry to get home. I didn't wait too long to be served my order. They give large servings of food. However, the burrito I ordered just seem a bit sad/plain, there's no side of chips or whatever. But the price is reasonable
Poor qualitt with online delivery orders. I am always missing one or several parts of my order. They seem to always be out of salsa as well. Do not order delivery from here, 4 times in a row now and they cannot follow through fully. I wont be looking to eat here any longer.Food: 3/5
Well the restaurant was about 50 degrees so we knew we were not going to sit and eat inside. Next no happy "Welcome to Mo's!!". Barely an acknowledgement when we were standing at the line. Is was like my third time in a Mo's and my Mom's first. We proceeded to watch while the guy dumped a stacker from the grill out onto a new tortilla....it was disgusting and disturbing. We should have left. Then taking our order he was not helpful to my Mom who didn't know what all the options were for her tacos. I had a quesadilla that was not even luke warm. I am now nervous I might get sick from the food since it tasted a little off as we ate in my truck. We will NEVER go back to this or any other Mo's. $26 bucks for two little tacos, a messy nasty quesadilla, some cold tasteless chips and a dip. No drinks. Just a huge disappointment. Not one employee was what I would consider enthusiastic or friendly.
"Supervisor" Charlene was rude and totally disrespectful. We were missing $10 worth of queso from an online order and had to go back a second time to get it. I asked for a manager and she came over and started off nasty, saying "What's wrong, what do you need" like I was wasting her time, instead of having to take time out of my day to correct Moe's mistake. I explained what happened and she was like "K." She never apologized, acted so unhelpful and uninterested for our entire interaction, and was so snotty. Not the attitude I would expect from a supervisor when it's not something that was my fault. Incredibly disappointing all the way around.
I haven't been in so long.... I was scared... Homewrecker... get it... run it through the line... you will not regret... Death By Burrito!
The food was great as always and big portions. But what stood out to me during this visit is the exceptional service. What a great group of workers. Polite, helpful, funny, and welcoming. A great team! Keep up the good work.Food: 5/5
Absolutley disrepectful, the worst customer service I’ve dealt with. On their phones and are mocking customers. Using absolutley unacceptable language out loud with kids around
The dining area dirty and freezing cold with ac running full blast and the outside air temp at 64°Food: 3/5
Rude management, talking down to customers, manager made a scene and threw out food instead of making things right.Service: 1/5
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