We purchased a sectional in 2021 and I was so impressed with the communication throughout the process and loved the finished product. We spent more to get a higher quality piece compared to some other retailers and so also wanted to make sure our investment was protected by opting for the warranty. Well in February of this year got an accidental stain on the fabric of the sectional which is covered under the Guardsman Warranty we paid for. I contacted the company and am extremely disappointed with their customer service. They have taken 1-2 weeks just to respond after going back and forth with questions and still have not fulfilled their end of the warranty. I have followed all instructions they provided to try washing the cushion covers and then mailing them in to the company, and still have no resolution. We spent over $4000 on this sofa and an additional $642 for the fabric protection warranty that they have yet to honor. Now it has been 4 months that we have not been able to use our couch. The way this has been handled is simply unacceptable.
At first I was a little hesitant about ordering a sectional that somewhere else costs $8k from here for only $1,200. But after a couple weeks, it got delivered and having an attention to detail and nitpicking it all, I held the delivery guys up for 10 minutes while I inspected and measured everything and man oh man, quality in the sewing, the legs and fabric and construction is amazing, I gave the delivery guys $10 each and some water and am already designing a second sofa to get from here for another room.
Very helpful with the design, and so many options!
