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Morrison's Furniture Store

  1. Watertown
  2. Watertown Store

Reviews, get directions and information for Morrison's Furniture Store

Morrison's Furniture Store

About

Morrison's Furniture is Northern New York's Largest Furniture Store, with 100,000 square feet and six floors of furniture, carpet and bedding.

Description

Morrison's Furniture is Northern New York's Largest Furniture Store, with 100,000 square feet and six floors of furniture, carpet and bedding. Established in 1921, Morrison's has everything for your home in one convenient location... plus...fast delivery, free set-up and removal of your old furniture!

Stop in today at our location on Factory Street in Watertown and come see why for over 90 years there has always been more at Morrison's Furniture Store!

Fast Delivery to Jefferson, St. Lawrence, Lewis, and Oswego Counties.
Morrison's Furniture Website features product pictures and links to many manufacturer's websites.
We have much more than is represented on this website!
We urge you to stop in and see our vast collection for yourself.

Second Location:
1068 Arsenal Street
Watertown, NY 13601



"Northern New York's Largest Furniture Store - 5 floors of furniture"
Address: 230 Factory St, Watertown 13601
Phone: (315) 788-6600
State: NY
City: Watertown
Street Number: 230 Factory St
Zip Code: 13601
categories: mattress store, furniture store


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Reviews
Got a sofa from them and it was loaded with bedbugs when I moved in my place I had no bedbugs until I got that sofa-bed from them had to have it removed and trash now i,m paying for something I don't have and I know the bedbugs come from there because after I had it thrown out, I have no bedbugs, I got to keep paying for it, its to the point i,m not going to pay for something that wasn't my fault, you have alot off people set on there stuff to try it out, those. Bedbugs were in that sofa-bed way before i got it. If you buy something from there you better checked it for bedbugs first.
Found our newest entertainment stand for a great price. The gentleman who helped us was amazing all we had to do is pull up our picture of what we wanted from their web site and he knew where to locate one. These are too notch sales and service. The places is over 3 floors of furniture. They offer delivery and or pick up of your items. I must say it's almost like talking to a neighbor it was no pressure to buy. We knew what we wanted and got it with in a week from ordering.
Your movers threw their trash out of their windows in Tim hortons sparking lots today on coffeen street
Excellent customer service from start to finish. Salesman took time to help me over the phone purchase a bed. The original item I had found online was not in stock but he searched and found something similar at a better price! I got the brush off treatment from a different local establishment. I have bought from Massey’s before and they will continue to be my go-to store for furniture!
We got a new sectional that we were very excited about. Fast forward to the delivery day… the movers lied and said it wouldn’t fit to avoid having to bring the couch in because they didn’t feel like it. After I called the store to ask why it couldn’t fit when we were promised it could fit through any standard door they all of a sudden could make it fit. One of the movers commented to my fiancé saying that I was annoying for having them actually do their job. He was not happy about that comment at all. Then they decided it was a good idea to put my brand new white/cream couch down in mud causing a stain I can not get out and I didn’t even have it for more then 5 minutes. I called the store again and no one cared or ever got back. I recently called again to just get a man that was supposedly the manager sighing loud sighing as I was telling him what happen. All he did was say “why are you telling me this now” and said he will write my number down.No one cared the first time I called and yet Again no one cared this time around either.
Fantastic experience with Rick at Morrison's! We found the exact sectional we were looking for; Rick was friendly, knowledgeable, and transparent about our order... and I was BLOWN AWAY by how affordable the furniture is!! Not to mention the high quality. Highly recommend! Edit 7/13: I unfortunately have to edit my 5-star review from March. We ordered a sectional and ottoman on March 18th and PAID IN FULL, and were given a delivery estimate of beginning of July. Four months is a long time to wait, but we loved the customer service and the furniture we picked, so we agreed. I called today to check on delivery status and I am now being told “September.” This is really frustrating. I understand that production and materials are held up everywhere post-pandemic, but I have friends and family who ordered furniture from other distributors after me and received already. Meanwhile, we’ve been utilizing broken furniture for months waiting for our new arrivals, and now must wait months more. I’m so sad about this.
Decent not the best prices with good, convenient service. They made the purchase and delivery of my sofa easier than competitors with slightly lower prices.
Awesome experience! Morrisons was our first stop in shopping for a new bedroom set. The building itself was 5 or 6 floors high, each floor had furniture for a specific type of room. Our salesman, David, was very polite, knowledgeable, and professional. He showed us around, asked a few questions, pointed us in the right direction, and hung back while my wife and I looked and discussed what we liked. After we settled on a beautiful set Ashley Furniture brand, he showed us the mattress sets and helped us pick out the one best for us. The quality of the furniture is very good, and the price was much less than we expected to pay! We also expected delivery to take several weeks after having read reviews for other places in the area. However, we bought on Saturday and it was delivered the following Thursday just as they told us. We live on base so we were unsure how delivery would go, but there were no issues. The delivery guys were very polite as well, and did an awesome job setting it all up for us. Overall experience was very good. Definitely would recommend, and will probably return when we start looking to replace other old furniture.
The customer service is horrible. My husband & I are new to the area and was told to come here. We purchased a couch in the beginning of July. We were told by the salesman that we would get our couch and coffee table in 2-4 weeks. I called at the 4 week mark and was told due to Covid it could take longer and they didnt really give me a time frame. I called every week asking about our purchase. I would leave messages for the salesman who sold us our couch and NEVER heard back. We are 7 weeks into this. I finally got a hold of him on a Thursday and he told me our stuff should be in Monday. I called him Monday and again he never called back so I continued calling. I finally got a hold of him and he said our couch isnt in and he would talk to the warehouse Thursday and would call me at 2pm. Its Thursday and its 4pm, no call. So I called 3 times and he is always “with a customer”. I finally asked the receptionist if she could look at my order for. She looked it up and said my order doesnt exist. May I remind you, its been 7 weeks and they took my $1500 day of purchase. She said she would have the manager call me back. I called back twice and the manager was “with a Customer”. I called again and the salesman that sold me the couch told me Ashley’s Furniture stopped making the couch I ordered and will be starting to make it again October 1st. WHATTT?!?! We asked to speak to the manager. He was extremely rude and unapologetic. Kept putting blame on Ashleys Furniture when in reality he should have called us to tell us this, but he had my money. Why would he call? We canceled our order due to the dishonesty, rudeness and horrible customer service.
Ordered a bed and a table from here. They told us they would call us when the furniture arrived estimated early-mid May. May 17th we call the store to get an update & apparently our bed has been there and they never bothered to let us know. Then we asked about the table & they said it wouldn’t be available until AUGUST. They had no explanation for why it was so delayed or why they lied about availability. If we knew this we wouldn’t have ordered that table. I’ll likely be canceling my order & asking for a refund. I don’t understand why they couldn’t let us know the availability had changed. How can you just say you didn’t know. If I’m paying over $300 for a product you could at least call to let me know I won’t be getting it until months later. I heard the customer service was terrible from several people before shopping here looks like I should have listened.
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