Mt Vernon License Office

My nephew went into get his DL and was told his account was put on hold and was given a number to Jefferson City to see why his account was put on hold. After calling into Jefferson City he was told his account was not on hold it is because he moved from MO to AR and got an ID so his DL is not valid in Missouri. Then the lady stated that all he will need to do is go back into the DMV and have them run him in the national Data base to make sure he can get a DL. The lady in Jefferson City stated that the DMV should have called with him there to see what was the issue instead of pushing him to call. While I was sitting with him the second time I watched them do it to another person instead of calling in. This office has it owns number that they can call to find out the information instead of pushing the responsibility onto the consumer. It is part of their job. Make sure if you don’t like the answer you have them call into Jefferson City for you instead of being pushed out the door. Poor customer service and just goes to show how much people don’t take pride in job to go above and beyond for ppl anymore.

Sunnie saved me almost $1400 dollars on taxes. I was unaware I had 180 days to use my previous vehicle as a credit, I thought it was only 120. She was patient and encouraged me to go home to get my bill of sale. Very kind and helpful!

Title: Exceptional Service at Mt Vernon DMV: A Stress-Free Experience with Sunny Review: I recently had the pleasure of visiting the Mt Vernon DMV to obtain my real id, and I must say that my experience was truly exceptional. From the moment I walked through the doors, I was greeted with a warm and welcoming atmosphere that instantly put me at ease. However, what truly stood out was the remarkable service I received from Sunny, who assisted me throughout the entire process. Sunny's professionalism and friendliness were simply outstanding. As someone who has dealt with stressful encounters at DMVs in the past, I was pleasantly surprised by how Sunny effortlessly made the entire experience smooth and stress-free. She possessed an exceptional ability to handle each customer with care and attention, making everyone feel important and valued. From the very beginning, Sunny patiently listened to my concerns and questions, providing clear and concise explanations that helped me understand the process better. Her extensive knowledge of DMV procedures was evident, as she efficiently guided me through the necessary steps, ensuring that I had all the required documentation in order. I appreciated her attention to detail and her willingness to go the extra mile to ensure that everything was done correctly. What truly set Sunny apart was her ability to empathize with customers. She understood that the DMV can be a daunting place for many, and she took it upon herself to make the experience as comfortable as possible. Her friendly demeanor and willingness to address any concerns made me feel like a valued individual rather than just another face in the crowd. Her attentiveness and dedication to customer satisfaction were truly commendable. Overall, my visit to the Mt Vernon DMV was an unexpectedly positive experience, largely thanks to the exceptional service provided by Sunny. Her competence, professionalism, and genuine care for customers set her apart from others. I left the DMV with a renewed sense of appreciation for the hardworking individuals who strive to make our interactions with government agencies more pleasant. If you find yourself at the Mt Vernon DMV, I highly recommend seeking out Sunny. Her ability to make customers feel at ease and her unwavering commitment to exceptional service are qualities that deserve recognition. Thank you, Sunny, for turning what could have been a stressful experience into a surprisingly pleasant one.

We had an issue with a destroyed title, they were very helpful and communicative on how to get our issues resolved quickly. Thank you Sunny for such great service. Very helpful professional and nice to work with.

Very friendly and efficient staff. Also personable and knowledgeable. We will be driving a few extra miles to work with these ladies again in the future.

We walked in and was greeted the office was very clean and organized we were in and out within 10 minutes I didn’t catch the First Ladies name but the other very sweet lady Sunny was so kind and so helpful 10/10 would come back!

Had great customer service. Office was very organized. A lady by the name of Laura was very kind and helpful through the whole process

I have had the best experience working with them. Everyone was friendly and worked with me to ensure I got the help I need. I’ve had a really difficult time transferring my information between states and they stayed patient and even helped look after my 1.5 year old daughter. I can’t thank them enough for their efforts in helping me.

I got my car in March and got it legal in April well had the tags transferred. I was told them that since my plates was up in November it would not need a new inspection so I went in today to get the tags renewed and of course the situation has changed that it needs a new inspection. I would not have been upset if it was told to me at the time that it would have to be inspected. I don't think anyone that works at that DMV has any sort of people skills and none of them know exactly how to do their job that is what is wrong with these business they hire the wrong people for position

Ask for Sunnie, she’ll get you in and out quick. Very knowledgeable, helpful, and professional.