Munson Health - Traverse City

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"Whenever you are ill or injured, Munson Medical Center MMC is standing by with top quality health care northern Michigan has come to trust.MMC is a 442-bed nonprofit hospital serving as northern Michigan's regional referral center. It is the largest of the nine Munson Healthcare system hospitals located throughout northern Michigan. MMC is nationally recognized for superior quality care and operational performance. It is home to an award-winning heart program. It is the only Level II Trauma Center north of Grand Rapids, and has the only Neonatal Intensive Care Unit in northern Michigan. Munson Medical Center also has been designated as a Primary Stroke Center by the Joint Commission."

Address: 550 Munson Avenue, Traverse City 49686

Phone: (231) 946-8897

Website

State: MI

City: Traverse City

Street Number: 550 Munson Avenue

Zip Code: 49686

categories: medical & health

Opening Hours

Monday: 08:00 - 16:00
Tuesday: 08:00 - 16:00
Wednesday: 08:00 - 16:00
Thursday: 08:00 - 16:00
Friday: 08:00 - 16:00

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Reviews

There iz a lot of hate here but every time I've been here for medical purposes I've never had one bad thingie to say. The medical professionals are the smex   . I don't think that a lot of the Traverse City community appreciates the Nursing Staff or medical staff as much as they should. Nursing is not easy by any means. If only they knew how much a nurse goes through on a day to day basis they wouldn't be so 1-star-ey.

If I could give less than 1 star I would. THEY not me screwed up my appointment. I'm going through menopause & having severe crying episodes. I NEEDED to see a doctor. I showed up for my appointment I took off work for. They told me I didn't have an appointment. I was in tears & they did NOT CARE!!! My husband who's been with them over 20 years called them & complained. They said they would call & reschedule me. It's been 2 days. Good thing I wasn't suicidal. They are the worst healthcare agency I have ever been to.

"It's our goal to provide excellent patient care and customer service, and we appreciate all feedback." Well then maybe your goal should be to reply to each individual person here that you endangered instead of giving us the same copied and pasted "resources." Or if you want an attainable goal, follow ADA laws and treat humans like humans.  "Please reach out to patient relations to discuss your experience" So that you can cover it up, or ignore it for the rest of eternity with the rest of these reviews...  I only wrote this because of a CPTSD flashback tbh, but it's all true and important.  I tried talking to your ER staff. They cut me off before I could answer their medical questions, put lies in my medical record instead of asking me, called me abusive for trying to acknowledge the gaslighting/abuse that I now realize was not just ableism, but part of RAMCOA, had security escort me out "They asked you to leave" Well actually, security, they didn't, because you're the only one who will talk to me. Apparently patients with ASD are lying misbehaving dogs to you people before I could get my CT scan not available anywhere else in our city, and I needed police to let me back in. I tried using sign language instead, but nobody knew it. I tried using written notes about my medical information, and I was told that nobody would read them for my 3 day admission in July 2021, and every admission at munson after that, until I finally got transferred to another hospital, where everyone even the ambulance crew, was ready to read them SO THAT SOMEONE FINALLY UNDERSTOOD MY MEDICAL NEEDS. It took multiple admissions and nobody ever listened to the autistic patient. You all pretend you understand autism and disabilities but you don't listen to us about it no matter how we communicate with you. I sincerely hope I die before I become a hospital patient again, and I'm only 24. Let's hope I stay healthy out of spite, because your hospital sees me cry and instead of asking why I'm in pain, gives me sedative/antipsychotic injections that I had to look in my medical records to find the real name of. I honestly wouldn't have minded the drugs if you had looked at my allergies first, told me the truth, etc. Hell, I would have let you sedate or euthanize me if you talked to me about it honestly first. Anything to get me out of that CPTSD factory.  PSA: Demand a call button and a patient advocate the second you get mistreated, or the second you get a bed. Whichever happens first. The ADA requires that people with autism or any other disability get access to an AAC alternative communication method such as writing, typing, text-to-voice, voice-to-text, translator, interpreter, assistive technology, etc. whether they bring one like I did or not. If I had been nonverbal on any of those days, it would have been so much more dangerous.  PS: Your social worker I had to report who apparently cared for family members with autism, gave me ableist autism advice that went against the advice of every other hospital or medical facility I have ever spoken to about it, and she brought it up instead of helping me with the physical abuse I was there for. When she said "This won't help the abuse, but" I should have asked for someone else. I tried calling to ask for clarification because I couldn't understand a word she said and needed to be at home. She accused me of abusing her and said that if I wouldn't go to the hospital again, she wouldn't speak to me. I had to speak to the police about the abuse because nobody at the hospital gave me any medicine or anything... I went to the hospital for physical abuse and recieved more RAMCOA instead. The people walking into my room that night kept saying "Are you the one who punched your boss?" when I never touched anyone. All I did was get physically abused by my manager and then try to find my will to live with CPTSD on top of all the other medical issues I have from your hospital traumatizing me and giving me harmful advice.  -Rebecca Petersen

FIL fell down the stairs. 77 years old, diabetic, with a prosthetic leg. Had a gash on his head, chin and hand. Paramedics show up and don’t even bring in the jump bag with first aid. The female paramedic was going to touch him with no gloves on, used our gauze that we had out. Couldn’t put a collar on him but yet let him get up and walk up the stairs. Said they could take him or we could but he’d just be put in triage general waiting area they acted busy but went right back to the station. We take him to the ER where there were 40 other patients waiting to be seen. Sat there for 6 hours and still hadn’t been seen and hearing others around us they had already been there 8 hours. They do not have a triage nurse come around and check on the status of these people. By the time he was seen was 12 hours later, by that time it was too late to suture his head and he had a fractured neck. Mind you the paramedics allowed him to walk up the stairs without stabilizing him.

I’m giving 1 star for 1 nurse that assisted me yesterday. Everyone else was pretty uncomfortably rude or short. I didn’t feel comfortable there, and when explaining if I left, they weren’t sure if my insurance would cover my visit? It’s MY RIGHT to leave. Having a nurse use your financial situation to try to keep you admitted is weird and THATS when I knew to leave. I was leaving for personal reasons before, but after she gave me that speech I knew it was so they could continue billing me. Soon as I signed that I was leaving they got me outta there with little to zero care. I took an ambulance in. They had me unhooked and out within 5 minutes. Luckily there was another nurse there to assist me finding clothing to go home in, getting changed, and helping me to my family members car. Honestly if I didn’t come in on an ambulance I would drive elsewhere. Definitely one of most uncomfortable hospitals as well. I heard an older man fall in the bathroom and had to yell for help twice before someone passing by said hey I think this guys asking for help. It was loud, I could hear other patients and doctors talking. It was just all around very uncomfortable.

I’ll start by saying I had some wonderful nurses and nursing assistants. As is often the case, people who make the least money do the majority of the real work of care and are the most understanding. I am privileged to be relatively young, with a support network, so all I had was a miserable experience. Were I not so lucky, I genuinely believe I could have walked away with serious mental trauma and, I realize this is a grave accusation, physical harm as a result of abysmal communication. I spent 10 miserable days in this hospital with a broken tibial plateau and fibula. I had an external fixator installed in my left leg, and for the next 7 days, communication with me all but ceased. My physician was not a physician but a trauma team, or a PA, or the ortho team, depending on my question or concern. None of my questions appeared to be anyone’s monkeys, so to speak. These requests were received and died somewhere up the chain, dozens of times. Surgery delays are natural and I do not feel an entitlement to having my surgery done at any given time. If I need to be bumped for someone in greater need, then I actively WANT them to go before me. The unacceptable part was the communication. I was wheeled to strange rooms, prepped for surgery, and in one instance, left in the pre-operating area for five hours with no verbal contact. I was shoved behind a curtain, all but apoplectic. Someone asked if I wanted something for anxiety. I said yes, please—this person disappeared and did not return. I experienced three delays of  this nature of variable severity. I felt no agency over my care, I had no access to my physicians, to my surgeons, to my “trauma team” save for absolutely bamboozingly fast “rounds.” Doctors are unbelievably busy, I realize—can I not schedule an appointment, even days out, where I might speak to my physician without their foot being halfway out the door? Communication was so poor that on any given day I had no clue what was going to happen to me, who was making that call and whether there was a realistic chance of me receiving surgery that day. I realize that being placed on NPO should serve that purpose, but it ceased to be a reliable indicator quite immediately. I had questions about my medication, my discharge, my aftercare, my timeline. No one made time for me, save the already loaded down nursing staff, who I emphasize again all did their best. On my final day I called patient relations, and Sarah McCalley from my trauma team came to speak with me, hostile and irritated with me from the moment I entered. She treated me as frivolous, hysterical, and incompetent. What were my QUESTIONS, she asked in frustration. Why was I getting all upset? This was not someone who came in to hear me out, to note a grievance, to resolve anything. She blithely attempted to debunk my concerns “Well I was just in here with your trauma team, and you said then…” like some pithy killshot to my grievances and generally expressed irritation, impatience, and disgust with me. I was so humiliated and degraded by my discussion with her that I filed a complaint, about which I have heard nothing. The final insult is that I have been trying to have my care continued in my homestate. This is two weeks from my surgery. Munson Medical continues to drag their feet on releasing my records. My post op care cannot meaningfully continue until this occurs, and they have no urgency. And what is to be done? Every link on the chain knows, of course, that they have no hostility toward me, they were only doing their job, and some probably went above and beyond for me in ways that they don’t see represented here. I am grateful for modern medicine, for my network of resources, for loving friends and family. And we can’t just not go to the hospital. Munson Medical and I target here the administration primarily, secondarily the physicians provided substandard care, and my only goals for this review concern the public record. I am privileged to have endured my experience with only a chip on my shoulder. Others will not be so lucky. Unacceptable.

I'm a trans man who transitioned years ago and I've had male listed on all medical records for over 15 years. All of a sudden Munson claims a policy of "sex assigned at birth" on medical records and switched my records to female, causing problems with my lab results and confusion for my doctor. This happened after I told them I didn't want my old name on my new medical records. So because I complained about that, they punished me by reverting the sex on my records. The patient liaison told me the old name was on there because I was seen with that name and they can't go back and change old records. I don't care about old records, I only care that every NEW record and my demographics has "previous name" on it and there is NO reason for that to be on there since I haven't used the name for anything for 17 YEARS. When I called to ask why the sex was changed,  someone at family practice changed it back. The very next day it was changed again. I called the patient liaison who said I have to have a changed birth certificate and/or surgery. I'm not sure which it's supposed to be but none of it makes sense. Some can change birth certificates with no surgery. In other places surgery is needed and still others a birth certificate can't be changed no matter what. Her claim was that it's to provide the best care for ALL patients. I'm sorry, does that include me? Because it was never a problem for 15 years and now when you've changed it, it's a problem with my care. That's not good care for me, not to mention the distress it's putting me under. I wanted to know who set the policy, when, and where I can find a copy of this policy? She said in 2021 because of some merge of IT systems, so all her info is coming from the IT dept. Then she got angry with me and stated rudely "don't put words in my mouth" even tho apparently it's true that somehow IT people are setting policies. She claimed it was medically necessary to have sex assigned at birth on the record but couldn't provide a sufficient explanation as to how or why. What if a trans person is a tourist who never had previous contact with Munson and needs emergency care? There is no excuse for what they're doing to me. She claimed there's a "flag" in the system to alert providers to gender, pronouns etc. There is not. Also, in many cases there is no need for a provider to know I'm trans. My transition is a medical issue and I deserve to have PRIVACY, but now every provider who pulls my Munson records will immediately see sex female even though all my other documents say male. I believe this is a HIPAA violation in addition to being abusive. So I called records to find out what they need, if the letter from my surgeon would be sufficient or my passport or driver license or if they really need a changed birth certificate. Well the records person told me that in all the years she's worked there she's never heard of that type of policy. Then she called the liaison and confirmed that this is all coming from the IT dept and that the IT dept cannot produce any documentation of this policy and that nobody else can find any documentation of it either. Also it would seem that ONLY the IT dept can change this sex field in the record, which is effectively letting IT set a system wide policy that Munson may not have. So I don't know if this is just individuals or truly a Munson policy, all I know is that it's abusive and violation of my privacy. All the reasons the liaison stated have nothing to do with good patient care that can't be done some other way to protect me and my privacy. She's angry with me for not understanding the nonsense she's stating and angry that I'm not grateful she spent her whole day on it even tho I thought it was her JOB! Munson is a monopoly and a terrible place to be if you're trans. Not the first time I've been abused by those working there for this reason.

if you’re considering using this as your birthing hospital- DO IT. i had the BEST experience working with midwives Emily and Stacy. the hospital was clean, the nurses were kind and attentive, and they made sure me AND my boyfriend were comfortable and content. the whole staff were more than welcoming, it honestly felt like home. im so glad i could deliver my baby in the same hospital my brother and i were born in, just rooms apart  10/10 experience here, the amazing staff and hard work hasn’t changed since my mom delivered in 2002!! thank you MUNSON!!

I'm shocked at the wait times in ER. Over 10 hours... Why? Because of the mismanagement of talent and financial resources. Additionally, the bloated compensation for the CEO, President, Vice President, etc only further pinch a cash strapped community hospital. They are willing to pay hundreds of thousands to millions in executive pay and then send out thousands of letters and emails begging for donations and volunteers.  The solutions are simple: relieve the incompetent board of directors, executives especially old Ed Ness and replace them with people who care about the community and put the interest of the patients first. Enough is enough.

Please avoid at all costs if possible. I had a kidney removed in May, Munson staff has accused me of drug seeking behavior after sending me out of the hospital a day early with 12 Norco and no refills. I have been requesting itemized bills since May and have yet to receive one as of 08/21. This has not prevented them from calling me and telling me that I'm past due on a bill that I've never received. It is also apparently impossible for me to pick up a bill, which seems like a convenient excuse for them to make up whatever numbers they desire. I am fairly certain these practices are illegal.

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