Muscatine Urgent Care

Called to be tested for covid in order to return to work due to me being ill. They stated I needed all my vaccination records in order to be tested. I do not have these records so had to cancel the appointment. Called a real doctor's office and got in sooner and no need for the vaccination records. My mistake for not going to people who actually care in the first place.

They are more concerned with billing then they are with taking care of patients. No line and waited 45+ min JUST to be seen because of this. Then, we were seen by a nurse Joanne whom I don't have enough space to write about here, but the highlights are her taking ANOTHER 45 minutes to go thru all the questions and type up her notes. Just when I thought she was done with all of her ridiculous questions to my 5 year old, she asks him to stand in a specific position for an eye exam...I about lost it but my wife beat me to it asking her the purpose of an eye test for an ear infection. She said it's because he complained about his eyes hurting. I've never heard of such a procedure in my life. My personal favorite part is just when we thought we could leave this circus, they couldn't find Joanne's notes on the eye exam, so they couldn't discharge us until they could get her to break away from the other patient she was now seeing. It was like amateur hour from beginning to the highly anticipated end. The irony of our visit was that we skipped Trinity and came here because there was a 2 hour wait at Trinity, and "no wait" here. By the time we were discharged, we had spent 2 hours anyway, thus saving no time. The Indian female doctor is great by the way, and she is the only saving grace of this facility. Not even the front desk people are tolerable here.

Went there worried about billing over care. Asked for a note, was told no, because they are an urgent care and not the pcp. Really, you said I had pneumonia, but no note for work UnityPoint gives notes for their patients. Never had to pay up front for a strep test and an x-ray. Pay my copay and my insurance should cover it. I get that people don't pay their bills but I can't wait to see if they even billed it to my insurance when I get my EOB. If they didn't I'm filing a complaint with my insurance and they can dive into and see if there is a problem. Greedy! The doctor is highly unprofessional, no bedside manor and maybe be appropriate with your clothing choices and leave some of the jewelry at home. If your office is accredited with JCAHO or any govt. program, open toed shoes are a huge NO NO. One ring per hand. I know UnityPoint has waits but I've never been treated like I was a cash cow and that's it. Go to UnityPoint or Genesis in QCA, this place is a joke. The reason you wait is because they want to know exactly what billing is going to pay so that you don't walk out of there owing them one penny. Know plenty of their previous staff Doctor tells them they are stupid and are idiots. So imagine what she thinks about us as her patients. Lack of respect there.

I go here whenever I'm having small problems such as a suspected UTI or smaller concerns when I don't want to go to the main Muscatine hospital. Front desk was always very welcomeing and considerate when they knew I couldn't hold my bladder. The doctor I see is great at listening and doesn't waste any time. The nurses have also always been great at doing their job of taking my blood pressure and other small routine tests. I'm always pleased whenever I leave here.

Worst trip ever. First question asked was have I been Vaccinated. When I said no they could care less about what was wrong with me and only worried about taking a covid test. After the result came back negative they gave me my papers and never even told me what was wrong with me. I see now why you only have 2 stars!!!

Muscatine@&$?$&. I Called and tried to make an appointment as was told one is needed for the next day, the fella said appointments are available but he could not let me make an appointment because they had to call people i assume on a list to find out what times they were coming in???? I thought express and urgent clinics are first come first served?

When Doctor Brian Belitz introduced himself, he was soft spoken and kind. Also, he loves medicine and graduated near the top of his class. He is good listener about my medical symptoms and put me on an antibiotic. Doctor Brian Belitz is a wonderful Doctor.

Super rude front desk person. Not friendly, her and another womanM.A? huffing about being at work and being busy. Lady tells me 1.5 hr wait, I say yes that’s better than the other one since it’s closed to which she responds “ya we should be closed too” and stomps off. I hand the receptionist my insurance card, and immediately she hands it back and tells me they don’t accept my insurance. I tell her that I just called my insurance and was told that this place was ‘in-network’ so she could just run it and it would be fine. She argues and says “no, I don’t know who you talked to but they are wrong, we don’t accept this insurance.” So I again said yes you do, you can call the insurance. She walks away and talks with someone else and comes back and says no. She proceeds to sit down and go about her other work. So frustrating, will never return, and will share this with others so they don’t go either.

Awful! I went in complaining of severe chest and rib pain along with a violent cough. They swabbed my throat for strep, and when that came back negative they were POSITIVE nothing at all was wrong and sent me home. Never listened to my lungs or anything. About a week later the pain was unbearable, and I made a trip to the ER. After chest X-rays and actually listening to my chest, turns out I have severe bronchitis and strained ribs and muscles from the force of my coughing. I'm now on steroids, antibiotics, painkillers, AND have an inhaler. Muscatine Urgent Care is sloppy and careless! I will NOT be returning here.

The team of P.A.s have always provided me with excellent care when no one else would . They have treated our whole family from broken bones , asthma attacks, an My dihabilting headaches . For the magituide of people they treat it's wonder they aren't sick themselves. They do this job to make our quality of life better. It's stressful to have 50 -75 patients aday. They see us at our worse not our best. So be a Lil more patient an understanding remember all those employees are people too an do care . Our health system is in disarray however, they are stuck in the middle. As for my family to yours thanks for all you have done for my family an myself.....