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Napa Auto Parts - Genuine Parts Company

  1. East Stroudsburg
  2. East Stroudsburg Store

Reviews, get directions and information for Napa Auto Parts - Genuine Parts Company

Napa Auto Parts - Genuine Parts Company
"At NAPA, we care about getting our customers the quality auto parts they need as quickly, safely and easily as possible That’s why we provide our customers with the option of curbside pickup, in addition to our delivery and in-store shopping options With over 6,000 NAPA AUTO PARTS stores and 16,000 NAPA AutoCare centers, we are here to serve the greater Stroudsburg area So, order online or stop in for some help with your car, truck, farm, or marine vehicle When it comes serving our customers, at NAPA, Our Motor Never Quits™"
Address: 320 N 1st St, East Stroudsburg, Pennsylvania 18360
Phone: (570) 421-8380
State: PA
City: East Stroudsburg
Street Number: 320 N 1st St
Zip Code: 18360
categories: commercial truck dealership, business service, automotive parts store


Opening Hours

Monday: 09:00 - 16:00
Tuesday: 07:30 - 19:00
Wednesday: 07:30 - 19:00
Thursday: 07:30 - 19:00
Friday: 07:30 - 19:00
Saturday: 07:30 - 19:00
Sunday: 08:00 - 17:00

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Reviews
Regularly poor service here. Seems to be quite cliquey. Staff deal with phone calls before in person customers. When you walk in to the store, They leave you standing at the counter while they seem to be working on the computers at the registers. When you do get speak to someone, often the first answer is ‘no’ until I push back when they look into it more and then I get somewhere. Some of the staff can be helpful!
Lets review them again now that we have them a second chance as they acted like the first time they caused us a loss in business. Now a second and final occurrence. Called and ordered something over the phone. Was assured it would be there by the end of the day. Even waited until the next morning and went and again the products we were promised were sitting over an hour away and caused my son to not have the products we relied on to compete in a state championship race. I will be contacting Napa corporate and for the guys who carelessly didn’t do their job to begin with and for the gentleman who refused to help us when there was still over 5 hrs left in the day. They very easily could have made the delivery guy go pick them up but they rudely said oh well Monday is the best we can do. Well this beyond unacceptable and this time I will not stop until. ALL of the individuals who failed to do their jobs are reprimanded and held accountable for their careless actions. This may not be a big deal to them but it is to me the CONSUMER who without you have no business. There is lots of ways to have public record and social media avenues to warn ALL consumers about the reliability and carelessness that surrounds there name NAPA!!
Incompetence is what destroys a businesses reputation!! Ordered a part was supposed to be there yesterday and still no part today! This is unacceptable as I could have got the part from a reliable competitor but as a loyal customer I chose them and I now regret it. They should keep better employees to not make mistakes which cost other businesses loss of revenue due to being down from an incompetent worker failing to do their job!!! This will go up that ladder as far as it can go and corporate will be notified and I will be receiving some kind of compensation for my lost revenue!!!
Very helpful staff always fair prices and they get what you need fast
They sold me a part that ended up being not compatible with my vehicle after installation. But, they acknowledged the error, were able to hold the core, refunded me, and also helped me swap the pully that was damaged on the new OEM part I bought somewhere else with the old one. I will be doing more business with them again soon.
I tried to get some extra info about the part I was buying and the guy behind the counter was rather unreceptive at first, though he eventually warmed up, I ended up getting double charged for my part. I'm sure they are fine with their buddies, but not a great place to go if you are a new customer.
Got what I needed headlights. I go here frequently as the other auto places tend to have a little attitude. They are busy on phone calls a lot for orders but just be patient
Good place with good people that went out of their way to get part of my order that wasn't in that store but available 2 hours away, Thanks Guys
Terrible customer service. Day 1: Bought pads and rotors for Hyundai Sonata. Day 2: jacked up car, went to put pads and rotors on, both way oversized for my car. Reassembled car, drove 35 minutes back to Napa and exchanged for what looked like more reasonable parts. Day 3: jacked up car, disassembled only to find out pads were still wrong. Traced the outline of my pads on paper, reassembled car, drove 35 minutes back again. Got an attitude from the parts counter guy, they gave me a different brand of pads Day 4: disassembled car, the pads fit!!! But the rotors are same thickness and diameter, but rotor hat is too shallow. Reinstall old rotor, drive 35 minutes back. Without saying a word, they issued a refund, they didn't even offer to find the right rotors. Not once an apology, only a uncaring bad attitude. I ended up spending a total of 6 extra hours and driving 96 extra miles because they couldn't figure out the right pads and rotors for a 2015 Hyundai Sonata with a 2.4L engine, one of the most common sedans on the road. I like Napa, but this store sucks!!!
Terrible customer service. Day 1: Bought pads and rotors for Hyundai Sonata. Day 2: jacked up car, went to put pads and rotors on, both way oversized for my car. Reassembled car, drove 35 minutes back to Napa and exchanged for what looked like more reasonable parts. Day 3: jacked up car, disassembled only to find out pads were still wrong. Traced the outline of my pads on paper, reassembled car, drove 35 minutes back again. Got an attitude from the parts counter guy, they gave me a different brand of pads Day 4: disassembled car, the pads fit!!! But the rotors are same thickness and diameter, but hub is too shallow. Reinstall old rotor, drive 35 minutes back. Got a refund, they didn't even offer to find the right rotors. Not once an apology, only a bad attitude. I ended up spending a total of 6 extra hours and driving 96 extra miles because they couldn't figure out the right pads and rotors for a 2015 Hyundai Sonata with a 2.4l engine, one of the most common sedans on the road. I like Napa, but this store sucks!!! Update: I tried the 800 number below, only open during the week. I went to a different Napa, got the right parts on the first try. The gentleman there was very nice, helpful and couldn't understand why Stroudsburg was having such issue. He told me they are all independently owned but work off the same parts database.
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